Columbus, Ohio, United States · On-site
$90k–$134k/yr
Overview Make a meaningful impact on the patient journey. As the Associate Director of the Patient Contact Center, you will lead the teams and processes that help patients access care across OSUWMC. Partnering closely wi…
Skills: Strategic Leadership, Patient Access Management, Workforce Planning, Performance Metrics, Budgeting
Columbus, Ohio, United States · On-site
Compensation Type: Hourly Compensation: $18.50 The Student Services Specialist, Placement Testing, works under the direction of the Assistant Director and serves as a primary facilitator of placement assessment admin…
Skills: Customer Service, Placement Assessment Administration, Proctoring, Student Information Systems, Clerical Documentation
Columbus, Ohio, United States · On-site
$22/hr–$28/hr
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequ…
Skills: Structured Data Cabling, Network Switching, Wi-Fi Infrastructure, Fiber Optic Cabling, Copper Cabling
Columbus, Ohio, United States · On-site
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequ…
Skills: Night Audit, Revenue Reconciliation, Opera PMS, Guest Services, Financial Reporting
Columbus, Ohio, United States · On-site
$15/hr–$17/hr
Compensation Range: $15.00 to $17.00 Hourly Location: 2980 Morse Rd, Columbus, Ohio 43231 United States of America Must have weekend availability U-Haul is looking for someone who enjoys being part of a team, provides ou…
Skills: Customer Service, Reservation Management, Time Management, Multitasking, Phone Etiquette
Columbus, Ohio, United States · On-site
If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be…
Skills: Leadership, Inventory Management, Regulatory Compliance, Visual Merchandising, Employee Performance Evaluation
Columbus, Ohio, United States · On-site
$14/hr–$29/hr
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost…
Skills: Food Preparation, Customer Service, POS Operation, Cash Handling, Food Safety
Cleveland, Ohio, United States · On-site
$65/hr–$75/hr
Are you a people person with high energy and a drive to succeed? We are expanding our footprint in Cleveland and Columbus, OH and the surrounding areas! We are looking for motivated Event Sales Representatives to represe…
Skills: Customer Service, Sales, Retail Sales, Communication, Bilingual Spanish
Columbus, Ohio, United States · On-site
Job DetailsJob Location: Columbus, OH 43219Position Type: Full TimeJanitor/Groundskeeper Brentnell Pointe - Columbus, OH WHO WE ARE: Woda Cooper Companies, Inc. is a rapidly growing development, construction, and propert…
Skills: Groundskeeping, Janitorial Services, Landscaping, Snow Removal, Cleaning Chemicals
Columbus, Ohio, United States · On-site
$55k–$65k/yr
Overview Apprentice Plumber If you are looking for job security, career growth, competitive compensation, flexible schedules, and comprehensive benefits with a reputable national plumbing service provider, Roto-Rooter of…
Skills: Plumbing, Drain Cleaning, Problem Solving, Communication Skills, Mechanical Aptitude
Columbus, Ohio, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Security Screening, Access Monitoring, Customer Service, Emergency Response, Patrolling
Columbus, Ohio, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Customer Service, Security Patrolling, Incident Response, Access Control, Emergency Response
Columbus, Ohio, United States · On-site
OH0568 Columbus - Bethel Road Job Description DESCRIPTION As a key member of the Financial Center team, the Universal Banker delivers exceptional service at every customer's touch point, including leading and coordinatin…
Skills: Customer Service, Sales, Banking Transactions, Lobby Management, Financial Wellness Consulting
Columbus, Ohio, United States · On-site
The Front Server provides friendly, prompt, knowledgeable, upscale service consistently to guests. Must possess the willingness to provide friendly service support to front servers while still maintaining precise and coo…
Skills: Customer Service, Communication Skills, Point Of Sale (POS), Math Skills, Organizational Skills
Columbus, Ohio, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Customer Service, Access Control, Patrolling, Incident Response, Communication
Columbus, Ohio, United States · On-site
Requisition ID: 261212 Locations: Lockbourne Pay: $22.81/HR Click here to experience a Day in the Life of our Teammates! Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose! We're…
Skills: Merchandising, Customer Service, Interpersonal Skills, Communication, Critical Thinking
Columbus, Ohio, United States · On-site
Requisition ID: 261203 Locations: Lockbourne Pay: $24.75/HR Click here to experience a Day in the Life of our Teammates! Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose! We're…
Skills: Route Delivery, Merchandising, Customer Service, Class A CDL, Inventory Management
Columbus, Ohio, United States · On-site
$15/hr–$16/hr
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Skills: Customer Service, Leadership, Store Operations, Coaching, Delegation
Columbus, Ohio, United States · On-site
$11/hr–$17/hr
Compensation Pay Range: $11.00 - $17.00 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums ma…
Skills: Organizational Skills, Basic Computer Skills, Teamwork, Stocking, Manual Transmission Driving
Columbus, Ohio, United States · On-site
OH0568 Columbus - Bethel Road Job Description As a key member of the Financial Center team, the Universal Banker delivers exceptional service at every customer's touch point, including leading and coordinating lobby mana…
Skills: Customer Service, Sales, Banking Transactions, Lobby Management, Financial Wellness Consulting
Columbus, Ohio, United States • On-site
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Lead the development and operation of the Patient Contact Center to optimize patient access and service excellence across OSUWMC. Oversee staffing, budgeting, and strategic planning for a large team to improve the overall patient experience and organizational performance.
Requires a Bachelor's degree in Business Administration or equivalent and at least 5 years of business operations experience, including 2 years of management. Prior experience managing high-volume patient access in a large academic medical center is required.
Make a meaningful impact on the patient journey. As the Associate Director of the Patient Contact Center, you will lead the teams and processes that help patients access care across OSUWMC. Partnering closely with clinical and operational leaders, you'll drive service excellence, optimize patient access, and develop innovative solutions that improve both the patient experience and organizational performance.
With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of OSUP, you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.
At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.
We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives.
Purpose:
The Associate Director of the Patient Contact Center is directly responsible for the development, implementation, and overall operation of OSUWMC Contact Center services. The Associate Director (AD) will ensure that all programs and processes align with OSUWMC with an emphasis on customer service, patient experience, and financial integrity. The AD will also be actively involved in business planning and development, strategic planning, clinical integration between the contact center team and clinical teams, financial planning, and meeting (or exceeding) all customer service and contact center success metrics. This role will leverage best practices for scheduling and customer service workflows to ensure ongoing and continuous improvement surrounding the patient experience and service delivery.
Requirements:
Preferences:
Advancing access to quality care and improving patient experiences as part of The Ohio State Wexner Medical Center.
Ohio State University Physicians is the medical group managing The Ohio State University Wexner Medical Center, creating a fully integrated, high-performing practice. OSU Physicians (OSUP) is a patient‑centered organization grounded in a culture of collaboration, compassion, and continuous growth. We proudly support teams across Central Ohio who deliver high‑quality, meaningful care while building trusted relationships with patients and one another. At OSUP, our culture reflects who we are—an organization that values professional development, inclusion, wellbeing, and strong community connections. Our employees are at the heart of the patient experience, and we are committed to creating an environment where people feel supported, engaged, and empowered to do their best work. We offer a wide range of clinical and non‑clinical career pathways and are rapidly expanding to meet the needs of the communities we serve. This includes the continued growth of our Community Primary Care locations, broadening access to care while creating new opportunities for physicians, care teams, and support professionals. Together, we advance exceptional care through teamwork, purpose, and a shared commitment to improving lives—for our patients and for each other.
Offices: 700 Ackerman Rd, Columbus, Ohio, US
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