L2 Support Specialist Location: Mexico Type: Full-time Summary eClerx is seeking an experienced L2 Support Specialist. The preferred candidate will have high proficiency in UNIX. The candidate will have the ability to un…
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Full-time
Posted 5d ago
~40 hrs/week
Responsibilities
The L2 Support Specialist will troubleshoot technical issues, debug Java and Python code, and manage incident tickets proactively. They are responsible for maintaining product knowledge and driving the resolution of implementation issues.
Requirements
Candidates must have high proficiency in UNIX and advanced SQL development skills, along with prior application support experience. Strong analytical skills and the ability to work effectively within a global team are essential for this role.
Full job description
L2 Support Specialist
Location: Mexico
Type: Full-time
Summary
eClerx is seeking an experienced L2 Support Specialist. The preferred candidate will have high proficiency in UNIX. The candidate will have the ability to understand data models, be well versed with advanced SQL, and be knowledgeable in performance and optimization. In this role, you will be required to read and troubleshoot JAVA code. Prior application support experience is a must.
Responsibilities
High proficiency in UNIX shell navigation and scripting
Skilled at all aspects of SQL development including advanced query and procedure writing
Ability to read and debug programming code in Java, Python
Knowledge of Scripting will be added advantage
Experience tuning SQL code, quality assurance and unit testing
Working knowledge of Control-M, Autosys will be good
Proactive ownership and management of allocated tickets
Prioritize and manage multiple open tickets at one time
Escalate incident tickets through the appropriate channels
Effectively document investigative steps and analysis to escalate technical issue
Investigate any identified issues with the implementation and then proactively drive resolution.
Maintain up to date product knowledge and awareness of new features.
Eligibility Requirements
Ability & willingness to learn business flows
Strong communication skills
Good understanding of urgency, escalation & incident or problem management
Good analytical skills
Financial/Banking industry experience
Comfortable with multi-tasking and working as part of a global team
#LI-Remote
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
Related keywords
UnixSqlJavaPythonScriptingApplication supportControl-mAutosysIncident managementProblem managementUnit testingQuality assuranceData modelsPerformance optimizationFinancial industryBanking industry
A leading provider of productized services bringing together people, tech & domain expertise to amplify business results
Industry
IT Services and IT Consulting
Company size
10,001+ employees
Founded
2000
Headquarters
Mumbai, Maharashtra
LinkedIn followers
682,335
Total funding
$437M
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
Offices: 29 Bank Street, Fort, 1st Floor, Mumbai, Maharashtra 400 023, IN · 286 Madison Avenue, 14th Floor, New York, NY 10017, US · 1 Dover Street, 1st Floor, London, London W1S 4LA, GB · 152 Beach Road, #14-05/06, Gateway East, Singapore 189721, SG · 12708 Riata Vista Circle, Suite A-116, Austin, TX 78727, US
How many Customer Service & Support jobs are open in Ciudad de México, Mexico right now?
There are currently 1,028 open customer service & support positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ciudad de México, Mexico?
Companies currently hiring include HSBC, BBVA, Citi, Santander, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Ciudad de México, Mexico?
Yes — 394 of the 1028 open customer service & support positions offer remote or hybrid work (131 remote, 263 hybrid).
How do I apply for Customer Service & Support jobs in Ciudad de México, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.