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Full-time
bachelor degree
Flexibility, Supportive environment
Posted 6d ago
~40 hrs/week
Responsibilities
The Associate Account Manager will build relationships with hotel and travel partners to maximize their success on the Expedia Group platform. They will use data-driven insights to provide recommendations on content, rates, and marketing strategies to drive partner growth.
Requirements
Candidates must have 0-2 years of relevant experience and a bachelor's degree or equivalent professional experience. Proficiency in English and the local market language is required, along with strong communication and analytical skills.
Full job description
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Associate Account Manager
Introduction to the Team
Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.
Make an impact!
As an Associate Account Manager, you will help hotel and travel partners maximize their success on Expedia Group’s platform by building strong relationships, understanding their business goals, and providing data-driven recommendations to support growth. You will work closely with partners to improve content, rates, availability, and overall marketplace performance whileidentifyingopportunities through marketing initiatives, promotions, and revenue management strategies. Using Expedia Group’s tools, insights, and self-service solutions, you will conduct regular business reviews,monitorpartner performance, and support commercial conversations that drive results. This role combines account management, partner consulting, and analytical problem-solving to help partners increase visibility, attract more travelers, and deliver exceptional customer experiences, while also developing your own commercial and relationship management skills.
In this role, you will:
Build developing relationships with partners and their account teams, including key buyers and decision-makers
Create opportunities to strengthen accounts through progress meetings, fact-finding conversations, and exploratory discussions
Learn partner business goals and challenges, then recommend products, services, and insights that align to their needs
Complete basic account plans and use data and insights to support account growth and retention
Attend partner meetings,identifystakeholders, and help guide straightforward commercial conversations toward productive outcomes
Build working knowledge of contracts, internal processes, and company offeringswhile partnering with more senior colleagues whenadditionalsupport is needed
Support marketing campaigns, promotions, and revenue management initiatives
Monitor partner performance and market trends
Travel occasionally to visit partners
Experience and qualifications:
You have 0-2 years of relevant experience
You have a bachelor’s degree; or equivalent related professional experience
You are proficient in English and the local language of the market you support
You are a proficient communicator who can exchange clear information and build support in straightforward situations
You have growing knowledge of sales techniques, and some account management experience is preferred
You are comfortable gathering data,identifyinginsights, andassistingwith cost,benefit, and risk analysis to support business decisions
Problem-solving mindset and willingness to learn
Positive attitude, resilience, and a growth mindset
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request athttps://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group™ connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first-party data, delivering predictive, personalized experiences that shape the future of travel.
Expedia Group’s ecosystem includes three flagship consumer brands – Expedia®, Hotels.com®, and Vrbo® – the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. If you require an accommodation or adjustment for any part of the application or recruitment process, please let us know by completing our Accommodation Request Form or contacting your recruiter.
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident about who they are. We do not send job offers via email, or any other messaging tools, to individuals we have not had prior contact with. Our email domain is @expediagroup.com. Our official careers website, where you can to find and apply for job openings, is careers.expediagroup.com/jobs.
If you require customer service support to cancel, change or ask about a refund for your trip, you can connect with our 24/7 Virtual Agent through the following links:
Expedia: https://www.expedia.com/helpcenter
Hotels.com: https://service.hotels.com/en-us/
Vrbo: https://help.vrbo.com/
For additional assistance, direct message us on Twitter @ExpediaHelp with your itinerary number and email address: https://twitter.com/ExpediaHelp
Offices: 1111 Expedia Group Way W., Seattle, WA 98119, US · DLF City Phase 1 Road, Gurgaon, Haryana 122002, IN · 1 Martin Pl, Sydney, New South Wales 2000, AU · 65 Rue de la Victoire, Paris, IdF 75009, FR · 63 Rue de Bresoles, Montreal, QC H2Y 1V7, CA
How many Customer Service & Support jobs are open in Ciudad de México, Mexico right now?
There are currently 1,028 open customer service & support positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ciudad de México, Mexico?
Companies currently hiring include HSBC, BBVA, Citi, Santander, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Ciudad de México, Mexico?
Yes — 394 of the 1028 open customer service & support positions offer remote or hybrid work (131 remote, 263 hybrid).
How do I apply for Customer Service & Support jobs in Ciudad de México, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.