Customer Service & Support Jobs in City of Rochester, NY (Now Hiring) — 514 open — Page 22

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

36

Department:

500816 8-1600-Critical Care Nursing

Work Shift:

UR - Night (United States of America)

Range:

UR SEIU 024 H

Compensation Range:

$18.75 - $25.44

Responsibilities:

Provides clerical, receptionist and customer service on patient care units while maintaining confidentiality.SUPERVISION AND DIRECTION EXERCISED:None. May orient new Patient Unit Secretaries.MACHINES AND EQUIPMENT USED:Telephone, intercom, pneumatic tube system, copier, addrerssograph machine, computer terminal, shredder and fax machine.TYPICAL DUTIES:1.Transcription of patient care orders. Schedules tests and procedures with other departments. Completes and processes requisitions for tests, procedures and equipment.2.Obtains patient care equipment and/or supplies as requested by nurses and/or physicians. Notifies department of equipment that is in need of repair.3.Participates in patient admissions, discharges and transfers, according to unit requirements. Update patient care forms, e.g. patient census and diet order listing. 4.Greets and receives visitors and staff in a professional manner, giving appropriate directions and guidance. Provides courteous and accurate telephone coverage. Takes and delivers messages. Triages problems to appropriate person or department.5.Maintains record of patient location when off unit.6.Communicates and works effectively with other departments on patient, staff and unit related matters. Follows directions of nurses, physicians and other authorized personnel during emergencies.7.Orders supplies/forms, assures their arrival and restocks appropriately.8.Maintains clean and orderly work environment.9.Provides assistance on other units as necessary.10.Assists with patient transport as needed.QUALIFICATIONS:High school education and 1 year of clerical experience, with demonstrated legible writing and verbal communication skills; or an equivalent combination of education and experience. Knowledge of medical terminology and basic computer skills preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.