City of Rochester, New York, United States · On-site
$19/hr–$26/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Formula Preparation, Food Safety, Sanitation Standards, Inventory Management, Customer Service
City of Rochester, New York, United States · On-site
$18/hr–$25/hr
Entry level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Customer Service, Data Entry, Troubleshooting, Communication, Order Processing
Dunkin'
Crew Member
City of Rochester, New York, United States · On-site
Entry level
Position Title: Restaurant Team Member Reports To: Restaurant Manager Overview: A Dunkin’ Restaurant Team Member is responsible for preparing food and beverages according to Dunkin’ operational standards, providing guest…
City of Rochester, New York, United States · On-site
$19/hr–$25/hr
Entry level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Patient Registration, Customer Service, Insurance Verification, Medical Terminology, Data Entry
Bilingual Teller - Chestnut Street Branch (Bilingual English/Spanish)
City of Rochester, New York, United States · On-site
Entry level
Hours: 40 Schedule: Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Satu…
Skills: Bilingual, Customer service, Cash handling, Sales, PC applications
City of Rochester, New York, United States · On-site
$20/hr–$27/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Calendar Management, Patient Care Coordination, Medical Scheduling, Insurance Prior Authorization, Medical Record Research
City of Rochester, New York, United States · On-site
$56k–$78k/yr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Microsoft Windows, Apple macOS, Linux, Active Directory, Jamf
City of Rochester, New York, United States · On-site
Entry level$266M raised
We consider applications for this position on an ongoing basis. OVERVIEW Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty le…
City of Rochester, New York, United States · On-site
$20/hr
Entry level
The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) assuring safety, sales, production, programs and services, and other standards are maintained. This…
City of Rochester, New York, United States · On-site
$19/hr–$21/hr
Mid level$23M raised
Job Summary: The Housekeeping Assistant Manager is responsible for overseeing the cleaning of guestrooms by the Housekeeping staff. He/she is also responsible for ensuring that rooms are maintained to set standards of cl…
Recruitment and Enrollment Coordinator - Rochester
City of Rochester, New York, United States · On-site
$45k–$60k/yr
Entry level
Job DetailsJob Location: RocSci - Kings Hwy - Rochester, NY 14617Salary Range: $45,000.00 - $60,000.00 Salary/yearRecruitment & Enrollment Coordinator Rochester Academy of Science Charter School 12-Month Position | Salar…
Skills: Recruitment, Enrollment management, Community outreach, Social media management, Public speaking
City of Rochester, New York, United States · On-site
Entry level
Join Our Award Winning Team! With flexible schedules, team member discounts, scholarship opportunities, and fun recognition programs, Delta Sonic offers a variety of career paths for you to grow with us. Recognized natio…
Skills: Customer Service, Cash Handling, Multi-tasking, Communication Skills, Basic Mathematics
City of Rochester, New York, United States · On-site
Entry level
Join Our Award Winning Team! With flexible schedules, team member discounts, scholarship opportunities, and fun recognition programs, Delta Sonic offers a variety of career paths for you to grow with us. Recognized natio…
Skills: Customer Service, Communication Skills, Cash Handling, Sales, Multi-tasking
City of Rochester, New York, United States · On-site
Entry level
Join Our Award Winning Team! With flexible schedules, team member discounts, scholarship opportunities, and fun recognition programs, Delta Sonic offers a variety of career paths for you to grow with us. Recognized natio…
Skills: Power-washing, Vehicle Detailing, Vacuuming, Customer Service, Communication Skills
City of Rochester, New York, United States · On-site
$16/hr–$17/hr
Entry level
Overview Splish, splash FIDO needs a bath. Are you up for wet wagging tails and flying suds? Are you interested in learning to become a Groomer? Join our pack and attend our free Paragon School of Pet Grooming! Responsib…
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City of Rochester, New York, United States · On-site
$34k–$68k/yr
Mid level
Overview Does your dog have a closet full of clothes? Is your cat so cool he needs to wear shades? We call that “petcentricity”! If you enjoy making pets look adorable and smell irresistible, we are looking for Experienc…
Skills: Pet Grooming, Brushing, Bathing, Conditioning, Styling
City of Rochester, New York, United States · On-site
Mid level
Join Our Award Winning Team! With flexible schedules, team member discounts, scholarship opportunities, and fun recognition programs, Delta Sonic offers a variety of career paths for you to grow with us. Recognized natio…
Skills: Customer Service, Sales, Active Listening, Cash Handling, Multi-tasking
City of Rochester, New York, United States · On-site
$21/hr–$35/hr
Mid level
Join Our Award Winning Team! With flexible schedules, team member discounts, scholarship opportunities, and fun recognition programs, Delta Sonic offers a variety of career paths for you to grow with us. Recognized natio…
City of Rochester, New York, United States · On-site
Entry level
Join Our Award Winning Team! With flexible schedules, team member discounts, scholarship opportunities, and fun recognition programs, Delta Sonic offers a variety of career paths for you to grow with us. Recognized natio…
Skills: Customer Service, Communication Skills, Cash Handling, Sales, Multi-tasking
City of Rochester, New York, United States · On-site
Entry level
Join Our Award Winning Team! With flexible schedules, team member discounts, scholarship opportunities, and fun recognition programs, Delta Sonic offers a variety of career paths for you to grow with us. Recognized natio…
Skills: Power-washing, Vehicle Interior Cleaning, Vacuuming, Customer Service, Communication Skills
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$19/hr–$26/hr
Part-time
high school, associate degree, bachelor degree, professional certificate
Posted 47d ago
~20 hrs/week
Responsibilities
Prepares and delivers human milk and infant/pediatric formula while adhering to strict food safety and sanitation regulations. Manages inventory, maintains temperature records, and coordinates with Registered Dietitians to ensure accurate nutrition dosing.
Requirements
Requires a high school diploma and 3 years of relevant experience, or an equivalent combination of education and experience. Must hold an active certification from a nationally accredited infant formula technician program.
Full job description
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype:
Regular
Time Type:
Part time
Scheduled Weekly Hours:
20
Department:
500061 Nutritional Support Services
Work Shift:
UR - Day (United States of America)
Range:
UR URCC 204 H
Compensation Range:
$19.72 - $26.62
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Performs a variety of tasks that relate to the preparation and delivery of human milk and infant/pediatric formula and transfer of information concerning patient formula orders. Technicians must adhere to all food safety/sanitation regulations and standards established by the hospital and regularity agencies. The technician is responsible for the safe and effective operation of equipment needed to prepare infant/pediatric feedings and maintain sanitation in the preparation room. Processes human milk/formula orders and maintains temperature records. Performs required quality assurance monitoring activities.
ESSENTIAL FUNCTIONS
PREPARATION OF INFANT NUTRITION DOSES:
Processes orders or dispense human milk/formula orders requests through the computer system; including data entry where applicable.
Prepares human milk/formula orders per recipe or registered dietitian nutrition (RDN) instruction including: obtaining correct human milk/formula, determining the number of doses required for the defined time period, using correct techniques to measure solids and liquids, packaging and labeling in accordance with applicable laws and regulations, completing logs where required, utilizing safety check procedures where required such as bar code scan confirmation, and assisting the center and children’s hospital in obtaining formulas from ancillary areas when needed.
Reports discrepancies in feeding orders to the supervisor or RDN.
Adheres to all food safety/sanitation procedures in the human milk and formula center.
Operates and maintains automated systems or technology that is part of the human milk/formula preparation process.
NUTRITION STORAGE AND INVENTORY MANAGEMENT
Performs formula area inspections for quality assurance and communicates any immediate concerns to a supervisor
Monitors inventory levels consistent to meet patient care needs and communicates any concerns or recommendations to a supervisor o
Stocks human milk and formula center appropriately to meet the needs of the patient(s) based on demand.
Rotates stock effectively, checking expiration dates to minimize waste and remove any expired products from the area.
Ensures proper storage requirements for formulas and human milk, including oversight of monitoring systems where required for temperature and humidity control.
Maintains compliance with standards of operation and regulations established by the hospital and regularity agencies
DELIVERY OF HUMAN MILK AND FORMULA
Utilizes human milk/formula delivery systems efficiently, including pneumatic tube systems and hand-delivery, and performs any required documentation for transfer or tracking of human milk/formula.
Responds to any urgent requests for human milk or formula delivery to meet acute needs, including directly to patient care areas, human milk/formula stocking areas, or equipment.
CUSTOMER SERVICE
Employs courtesy and uses constructive communication with colleagues, customers, patients, and all staff.
Triages phone calls and handles human milk/formula requests appropriately, deferring all clinical decisions to a Registered Dietitian for follow up.
Communicates with supervisor, patient care areas and RDNS regarding problems with feeding orders, human milk/formula storage, or administration
Utilizes effective service recovery techniques to troubleshoot and solve problems that may arise in the milk/formula use system, and communicating resolution to appropriate staff in a timely manner.
Treats all information and data within the scope of the position with appropriate confidentiality and security. Complies with Health Insurance Portability and Accountability Act (HIPPA).
Attends mandatory meetings and in-service education programs as scheduled by the department and facility.
Other duties as assigned
MINIMUM EDUCATION & EXPERIENCE
High School diploma or equivalent and 3 years of relevant experience required
Or equivalent combination of education and experience
6 months customer service experience in the healthcare industry with patient interaction preferred
1 year of pharmacy experience preferred OR 3 years of healthcare-related experience preferred OR Associates degree preferred OR 2 years of college completed preferred OR 1 year of college experience if currently enrolled in a health science-related Bachelor's (or higher degree level) program preferred OR DTR - Dietetic Technician, Registered upon hire preferred OR PHAR-C - Certified Pharmacy Tech upon hire preferred
KNOWLEDGE, SKILLS AND ABILITIES
At least eighteen years of age at the time of application required
Be of good moral character including application of ICARE values required
Ability to perform necessary math skills, understand and calculate weights and measure required
Demonstrated computer experience; demonstrated strong communication skills required
Demonstrated ability to operate functions and document in the electronic medical record required
LICENSES AND CERTIFICATIONS
Active certification from a nationally accredited infant formula technician certification program. Maintenance of ongoing education requirements within 1 year required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Related keywords
Infant FormulaHuman MilkPediatric NutritionFood SafetySanitationHIPAADietetic TechnicianPharmacy TechnicianQuality AssurancePneumatic Tube SystemElectronic Medical RecordNutritional Support ServicesDTRPHAR-C
Learn, Discover, Heal, Create. And Make the World Ever Better. #Meliora
Higher Education Rochester, ny 109,899 followers
Industry
Higher Education
Company size
1,001-5,000 employees
Founded
1850
LinkedIn followers
22
The University of Rochester (UR) is a private, nonsectarian, research-intensive university located in Rochester, New York. The University grants bachelor's, masters, and doctoral degrees through seven schools and various interdisciplinary programs.The University enrolls over 6,000 undergraduates and nearly 5,000 graduate students, and competes in the NCAA's Division III for athletics. The University with its affiliated UR Medicine health system is the largest employer in the Greater Rochester area.
EducationArts and sciencesEngineeringMusicMedicineNursingand Business
How many Customer Service & Support jobs are open in City of Rochester, NY right now?
There are currently 514 open customer service & support positions in City of Rochester, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in City of Rochester, NY?
Companies currently hiring include University of Rochester, Dunkin', H&R Block, Goodwill of the Finger Lakes, DELTA SONIC CAR WASH, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in City of Rochester, NY?
Yes — 10 of the 514 open customer service & support positions offer remote or hybrid work (4 remote, 6 hybrid).
How do I apply for Customer Service & Support jobs in City of Rochester, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.