City of Rochester, New York, United States · On-site
$21/hr–$24/hr
Mid level$198M raised
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Skills: Customer Success, Team Leadership, Outbound Calling, Inside Sales, Data Analytics
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
$19/hr–$26/hr
Entry level
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Skills: Data entry, Record keeping, Calendar management, Travel arrangements, Document preparation
City of Rochester, New York, United States · On-site
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Entry level
Description We are Hiring! Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward ind…
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City of Rochester, New York, United States · On-site
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Skills: IT Management, Team Leadership, System Administration, Mobile Device Management, JAMF
City of Rochester, New York, United States · On-site
$56k–$124k/yr
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City of Rochester, New York, United States · On-site
$21/hr–$29/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Insurance coverage verification, Prior authorization, Medical equipment management, Patient communication, Customer service
City of Rochester, New York, United States · On-site
Entry level
Job Description California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The lis…
City of Rochester, New York, United States · On-site
Entry level
Job Description California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The lis…
City of Rochester, New York, United States · On-site
Entry level
Job Description California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The lis…
City of Rochester, New York, United States · On-site
Mid level
Job Description California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The lis…
City of Rochester, New York, United States · On-site
$17/hr–$18/hr
Mid level
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City of Rochester, New York, United States · On-site
Entry level
Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford …
Skills: Parts sales, Customer service, Inventory management, Parts catalog interpretation, Price quoting
City of Rochester, New York, United States · On-site
Entry level
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Skills: Customer Service, Communication, Point Of Sale System, Conflict Resolution, Safety Enforcement
City of Rochester, New York, United States · On-site
$19/hr–$26/hr
Mid level
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Skills: Patient Scheduling, Medical Triage, Insurance Authorization, Medical Terminology, Calendar Management
City of Rochester, New York, United States · On-site
Entry level
Overview Come and work for Envoy Air, an American Airlines Group Company, at ROC and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer serv…
Skills: Customer Service, Ticketing, Reservation Software, Passenger Handling, Communication
City of Rochester, New York, United States · On-site
$19/hr–$26/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Formula Preparation, Food Safety, Sanitation Standards, Inventory Management, Data Entry
City of Rochester, New York, United States · On-site
Entry level
Overview Come and work for Envoy Air, an American Airlines Group Company, at ROC and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer serv…
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$21/hr–$24/hr
Full-time
associate degree
Posted 44d ago
~40 hrs/week
Responsibilities
The Team Lead oversees a team of customer success representatives to facilitate the return of leased assets and ensure high customer service levels. They are responsible for managing daily workloads, monitoring team performance metrics, and driving process improvements.
Requirements
Candidates must have experience in customer service, inside sales, and team supervision, along with strong problem-solving and communication skills. Proficiency in CRM software and data analytics is required, and an associate degree or equivalent experience is preferred.
Full job description
Join a growing division of one of the fastest growing companies in Rochester, NY. Seeking a career minded, positive, energetic, hardworking Customer Success Representative Team Leader. Passionate about customers and the customer experience. Focused on activities that help drive company revenue. AeroSafe Global will provide the appropriate training for this position.
The CSR Team Lead oversees a dedicated team of customer success representatives who are facilitating the return of the company’s leased assets for key accounts via outbound calls and/or email communication. They are responsible for overall performance of accounts assigned including daily assignments and allocation of workload in conjunction to monitoring team effectiveness. They will be responsible for ensuring the standard operating processes are being followed as well as contributing to continuous business improvements.
Duties & Responsibilities:
Deliver the highest level of Customer Service on a daily basis.
Daily assignment & allocation of new cases
Multi-task competing priorities in a professional and efficient manner.
Train and provide feedback for team members on performance.
Provide expertise and resolution to process deviations.
Review and manage to daily, weekly, and monthly metrics.
Hold specific team members accountable to meeting daily, weekly goals.
Analyze internal data to develop process improvements.
Ensure customer service levels are always kept very high.
Share daily reports, metrics, learnings with CSR team and Management.
Communicate via phone & e-mail with clients that receive shipments in AeroSafe boxes to educate them on the program and establish ongoing contact information.
Data integrity within company CRM
Track, trace, document and arrange retrieval of AeroSafe boxes.
Produce courier shipping documents and arrange pick-ups at customer sites.
Collaborate with team members and coordinate solutions for customers.
Prepare complete and accurate work including appropriately notating systems of actions taken.
Establish and maintain good customer relations with both internal and external customers.
Diffuse difficult customer situations.
Other tasks as assigned.
Qualifications/Experience:
Outbound calling, or customer outreach experience
Customer Service or Inside Sales experience
Management/Supervisor experience
Experienced in managing multiple projects at the same time.
Associate degree, or applicable experience
Customer Focus and service orientated.
Excellent problem-solving skills and a willingness/desire to research information to find solutions to problems.
Persistence when specific tasks are challenging.
CRM knowledge
Experience with data analytics
Customs experience
Tolerance for repetitive work in a fast-paced, high production work environment
Outstanding communication (written & verbal) are a must.
Solid decision-making, problem resolution and creative thinking skills.
Self-starter, motivated and driven to exceed goals.
Strong computer navigation skills and PC Knowledge including experience with Excel.
Physical Requirements
While performing the duties of this job, frequently will be required to sit; type; use hands to finger, handle or feel objects, tools, or controls (some repetitive motion); and talk or hear. Also occasionally will be required to stand, walk, reach with hands and arms, bend, stoop, kneel, and crouch and lift and/or move up to 10 pounds. Specific vision abilities required by this job include some close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Tools & Equipment:
PC, printer, telephone, fax machine, copier and other office equipment.
Environmental Factors:
Normal office, manufacturing and warehouse environment.
Equal Employment Opportunity Policy:
AeroSafe Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The proven end-to-end solution for the biopharma industry and its mission-critical, cold-chain operations.
Industry
Pharmaceutical Manufacturing
Company size
201-500 employees
Headquarters
Rochester, New York
LinkedIn followers
4,388
Total funding
$198M
AeroSafe Global stands at the forefront of the industry, providing tech-driven solutions that simplify the intersection of complex logistics and pharmaceutical distribution. Through its proprietary "Cold Chain as a Service" (CCaaS) model, AeroSafe provides a seamless, end-to-end ecosystem that ensures the safe delivery of temperature-sensitive therapies to patients and providers worldwide.
Spanning 80 countries and the capacity to deliver 11 million shipments annually, AeroSafe Global’s Delivery Intelligence Navigator™ sets a new benchmark for the industry by providing the predictive visibility and real-time data integration required by specialty distributors, pharmaceutical manufacturers, modern health systems, specialty pharmacies, and direct-to-patient programs.
By integrating these digital insights with advanced packaging technology leveraged by organizations including NASA and a comprehensive full-cycle reuse program, AeroSafe Global enables a zero-failure delivery model that reduces operational costs and environmental impact while guaranteeing the integrity of every shipment.
Offices: 460 Buffalo Road, Suite 200, Rochester, New York 14611, US
How many Customer Service & Support jobs are open in City of Rochester, NY right now?
There are currently 514 open customer service & support positions in City of Rochester, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in City of Rochester, NY?
Companies currently hiring include University of Rochester, Dunkin', H&R Block, Goodwill of the Finger Lakes, DELTA SONIC CAR WASH, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in City of Rochester, NY?
Yes — 10 of the 514 open customer service & support positions offer remote or hybrid work (4 remote, 6 hybrid).
How do I apply for Customer Service & Support jobs in City of Rochester, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.