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$20/hr–$28/hr
Full-time
associate degree
Posted 63d ago
~40 hrs/week
Responsibilities
Coordinates patient care flow and communication within Perioperative Services and the Operating Room. Acts as the primary liaison between faculty and staff to manage scheduling, triage urgent cases, and handle departmental logistics.
Requirements
Requires an Associate's degree and 3 years of related work experience, or an equivalent combination of education and experience. Preference is given to candidates with Emergency Department experience and proficiency in PICIS and Flowcast.
Full job description
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500025 Surgical Support Services
Work Shift:
UR - Day (United States of America)
Range:
UR URCC 205 H
Compensation Range:
$20.93 - $28.26
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
GENERAL SUMMARY Ensures the smooth, efficient patient care flow through all of Perioperative Services and the Operating Room. Facilitates workflow in the department by supporting Anesthesia clinical coordinators, charge nurses, surgeons and additional faculty and staff. Prioritizes critical patient cases and communication of emergency Operating Room changes and fluctuations. Ensures the timely and efficient functioning of this large and diverse suite of operating rooms and ectopic surgical locations through the flawless flow of communication.
ESSENTIAL FUNCTIONS
Functions as the primary liaison between all levels of staff and faculty in and out of the Operating Room while demonstrating an elevated level of timely, efficient and diverse communication in a control desk of Operating Room and ectopic surgical locations.
Maintains the White Board in collaboration with the Anesthesia Clinical Coordinator and Charge Nurse, with appropriate follow-through as necessary.
Triages patient calls, assess the clinical urgency of every patient, and determines the appropriate action, while communicating all changes to necessary clinical staff and faculty.
Maintains the manual Operating Room schedule to ensure an ever-present back up in the event of electrical or computer failure.
Assesses and triages all Operating Room calls, pages, and STAT calls, books emergent cases and communicates and coordinates appropriate faculty and staff, including off-shifts and next-day cases.
Initiates the printing and organizing of the next day’s patient call slips and wristbands.
Serves as point person for handling complaints from patients, faculty, nursing, and anesthesiology.
Answers incoming phone calls in the communications center, routing calls as appropriate.
Provides support for departmental activities, including monitoring inventory of supplies and supply ordering, managing, stock forms and supplies, and requests from clinical staff.
Coordinates daily efforts to edit and correct registration and billing errors during the full registration process.
Identifies ways to reduce follow-up, repetitive, or corrective work.
Utilizes EMR and scheduling software programs to facilitate workflow.
Manages patient tracking system ensuring correct location of patients.
Provides training to other staff on all aspects of department-specific work as a designated preceptor, including orientation to the department and hospital, registration process, and customer service.
Acts as information resource for all departmental staff in regard to registration and workflow activities.
Attends education programs for the department at the direction of supervisor and educates other staff.
Performs other patient focused tasks.
Assigns patient transports, disseminates tasks to PSAs, monitor is pneumatic tube station and distributing contents, distributes scrubs, witnesses consent signatures, faxes charts, and pulls charts for QA audits or patient care follow up.
Coordinates transportation for discharged or transferred patients as needed.
- Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
Associate's degree and 3 years of related work experience required
Or equivalent combination of education and experience
Experience in an Emergency Department setting preferred and
1 year in a position demonstrating the ability to work with minimum supervision and direct an office operation preferred and
KNOWLEDGE, SKILLS AND ABILITIES
Medical terminology experience preferred
Experience with PICIS and Flowcast preferred
Ability to type accurately preferred
Skills related to achievement of customer satisfaction preferred
Ability to deal calmly but efficiently with medical professionals during life threatening situations preferred
Maintain a strong customer service approach at all times, with the ability to handle diverse personalities preferred
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Learn, Discover, Heal, Create. And Make the World Ever Better. #Meliora
Higher Education Rochester, ny 109,899 followers
Industry
Higher Education
Company size
1,001-5,000 employees
Founded
1850
LinkedIn followers
22
The University of Rochester (UR) is a private, nonsectarian, research-intensive university located in Rochester, New York. The University grants bachelor's, masters, and doctoral degrees through seven schools and various interdisciplinary programs.The University enrolls over 6,000 undergraduates and nearly 5,000 graduate students, and competes in the NCAA's Division III for athletics. The University with its affiliated UR Medicine health system is the largest employer in the Greater Rochester area.
EducationArts and sciencesEngineeringMusicMedicineNursingand Business
How many Customer Service & Support jobs are open in City of Rochester, NY right now?
There are currently 514 open customer service & support positions in City of Rochester, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in City of Rochester, NY?
Companies currently hiring include University of Rochester, Dunkin', H&R Block, Goodwill of the Finger Lakes, DELTA SONIC CAR WASH, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in City of Rochester, NY?
Yes — 10 of the 514 open customer service & support positions offer remote or hybrid work (4 remote, 6 hybrid).
How do I apply for Customer Service & Support jobs in City of Rochester, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.