Chennai, Tamil Nadu, India · On-site
Associate Content Support Analyst We are seeking an Associate Content Support Analyst to join our ExLibris team in Chennai, India. This is a fantastic opportunity to work with Alma Library Management System (Ex Libris). …
Skills: SQL, Technical Customer Service, Cloud Environments, CRM Systems, Cataloguing
Chennai, Tamil Nadu, India · On-site
The job roles and responsibilities are, ➤ This role entails calling both cold data as well as potential inbound data with view to reaching decision makers within Restaurants and food establishments in different regions o…
Skills: Communication Skills, Convincing Skills, Objection Handling, B2B Sales, Cold Calling
Chennai, Tamil Nadu, India · On-site
Company Description MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSXs deep automotive industry expertise combined with…
Skills: Customer Service, Automotive Processes, Automotive Parts Knowledge, MS Word, MS Excel
Chennai, Tamil Nadu, India · On-site
Job Requirements Role Summary: Drive superior customer experience across the region by managing engagement initiatives, ensuring store compliance, and improving customer satisfaction. Key Responsibilities: Plan & execute…
Skills: Customer Experience, Retail Operations, Store Audits, Customer Engagement, Crm
Chennai, Tamil Nadu, India · On-site
Company Description Company Overview: https://www.msxi.com/en/ At MSX International, we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline …
Skills: Vehicle Service Management, VOR Support, KPI Tracking, Escalation Management, Stakeholder Coordination
Chennai, Tamil Nadu, India · On-site
The job roles and responsibilities are, ➢ Reach out to existing Foodhub clients active on third-party platforms via cold calls, warm transfers, and following up on interest forms to pitch our integration services. ➢ Guid…
Skills: Account Management, Customer Service, Sales Pitching, Technical Support, Negotiation
Chennai, Tamil Nadu, India · On-site
The job roles and responsibilities are, ➢ Respond to customer inquiries via chat and email in a timely and professional manner ➢ Provide expert guidance and support to chat, email and whatsapp support agents ➢ Resolve co…
Skills: Communication Skills, Presentation Skills, Phone Contact Handling, Active Listening, Multitasking
Chennai, Tamil Nadu, India · On-site
Company Description Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. Arista is a well-established and profitable company with over $…
Skills: TCP/IP, BGP, OSPF, Linux Troubleshooting, Packet Analysis
Chennai, Tamil Nadu, India · On-site
Location: Multiple Locations Reporting To: Assistant Vice President - Sales Role Summary The Cluster Spa Manager is responsible for overseeing the operations, financial performance, and team management of multiple ODE Sp…
Skills: Multi-unit Spa Operations Management, Leadership & Team Training, Strategic & Analytical Thinking, Financial Acumen, Customer Service Orientation
Chennai, Tamil Nadu, India · On-site
Location: Outlet-Based CCMA Reporting To: Spa Manager / Operations Manager Role Summary The Duty Manager acts as the front-line leader responsible for ensuring smooth day-to-day operations during their shift. This includ…
Skills: Shift Management, Guest Handling, Service Orientation, Communication Skills, Sales Orientation
Chennai, Tamil Nadu, India · On-site
Job Description We're looking for a dynamic and results-driven Frontline Sales Consultant to join our sales team in Chennai, India. In this role, you will be the face of our organization, engaging directly with clients t…
Skills: Consultative Selling, Client Relationship Management, Negotiation, Closing Skills, CRM Software
Chennai, Tamil Nadu, India · On-site
Role Overview: We are looking for a Senior L1 Data Center Engineer to support and maintain data center infrastructure and ensure smooth operations. The role involves monitoring servers and network devices, performing adv…
Skills: Data Center Infrastructure, Hardware Troubleshooting, Server Installation, Network Monitoring, Linux
Chennai, Tamil Nadu, India · On-site
Insidesales Specialist Roles & Responsibilities : Execute outreach/outbound campaigns (cold calls & emails) and willing to work in UK hoursUnderstanding customers' needs, answering potential customers' questions and send…
Skills: Cold Calling, Email Outreach, Lead Qualification, CRM Management, Salesforce
Chennai, Tamil Nadu, India · On-site
Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with i…
Skills: Python, NLP, Machine Learning, Generative AI, LLMs
Chennai, Tamil Nadu, India · On-site
Company Description AbhiBus is a leading online bus-ticketing platform that aggregates ticket inventory from over 4,000 bus operators - including major State Road Transport Corporations (SRTCs), covering more than 3.5 la…
Skills: Market Research, Sales Strategy, Brand Expansion, Team Leadership, Customer Relationship Management
Chennai, Tamil Nadu, India · On-site
Company Description About Sopra Steria Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients driv…
Skills: Financial Transaction Processing, Banking Knowledge, MS Excel, MS PowerPoint, MS Word
Chennai, Tamil Nadu, India · Remote OK
Alation is pioneering the next era of data intelligence — powered by AI agents and trusted data. Organizations around the world rely on Alation to drive self-service analytics, cloud transformation, data governance, and …
Skills: Japanese Language, Linux, Shell Scripting, SQL, Oracle
Chennai, Tamil Nadu, India · On-site
$200k–$600k/yr
Your job is to generate new business from leads shared with you, respond to enquiries from B2B customers (Quotations) and nurture existing customer relationships to generate repeat business. You must either already know …
Skills: Sales, Negotiation, Vendor Management, B2B Customer Relations, Logistics Management
Chennai, Tamil Nadu, India · On-site
About Frost & Sullivan Frost & Sullivan, the Growth Pipeline Company, has spent more than 60 years partnering with clients to develop transformational growth strategies by focusing on innovation and growth opportunities …
Skills: Microsoft Dynamics 365, Microsoft Power Automate, SQL, Microsoft Power BI, Microsoft Fabric
Chennai, Tamil Nadu, India · On-site
Job Requirements Job Description: Retail Sales Officer We are currently seeking a highly motivated and customer-oriented individual to join our team as a Retail Sales Officer. As a Retail Sales Officer, you will be respo…
Skills: Customer Service, Retail Sales, Jewellery Product Knowledge, Interpersonal Communication, Sales Target Achievement
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role involves analyzing and solving complex technical issues for global customers using the Alma Library Management System. Responsibilities include providing high-level support via CRM, email, and phone while collaborating with product management and account managers.
Candidates must hold a Bachelor's degree in a relevant field such as MLIS or Information Systems and have at least one year of technical customer service experience. Familiarity with SQL, librarianship practices, and digital library environments is highly desired.
Associate Content Support Analyst
We are seeking an Associate Content Support Analyst to join our ExLibris team in Chennai, India. This is a fantastic opportunity to work with Alma Library Management System (Ex Libris). The Technical Support Analyst provides quality and efficient service to our customers. In this role, you’ll dive into complex technical challenges, working with SQL databases and cloud environments to support our global customers.
About You
Bachelor’s Degree holder in relevant field (MLIS, Information Systems, Industrial Engineering)
Must have minimum 1 year experience in technical customer service.
It would be great if you also had…
What Will You Be Doing in This Role?
Analyzing and solving complex issues in the customer's environment
Providing professional and high-level customer support on Ex Libris products
Working as a team member and collaborating with other teams
Daily communication with customers via CRM systems, emails, and phone calls
Collaborating with other groups in the company, such as Product Management and account managers
Hours of Work (Mon to Fri)
Rotational shift based on the requirements. 40 hours/week with 9 hours a day with one hour break.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Think forward
Clarivate is a leading global provider of transformative intelligence. We offer enriched data, insights & analytics, workflow solutions and expert services in the areas of Academia & Government, Intellectual Property and Life Sciences & Healthcare. For more information, please visit clarivate.com.
Offices: London, GB · Penang, MY · Belgrade, RS · Chandler, AZ, US · Noida, IN
There are currently 449 open customer service & support positions in Chennai, India listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accenture, A.P. Moller - Maersk, Kotak Mahindra Bank, NTT DATA North America, U.S. Bank, among others. Browse the listings above to see every active employer.
Yes — 65 of the 449 open customer service & support positions offer remote or hybrid work (9 remote, 56 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
