Symbiotic DigitalCalgary, Alberta, Canada · On-site
Position: L3 Service Desk Contractor – Infrastructure Operations & Escalation Specialist Location: Calgary Job ID#: 84084-25-0028/A Duration: 12 Months On behalf of our client, a government agency located in Calgary, we …
Skills: Enterprise IT Infrastructure, ITSM Queue Management, VMware ESXi, Hyper-V, IT System Backups
Calgary, Alberta, Canada · On-site
Job Description Are you looking for an exciting, fast-paced, and social experience? Here’s your chance to do just that, in a role with unlimited career growth and opportunities! We’re hiring full-time Baristas to be the …
Skills: POS Operation, Cash Handling, Customer Service, Beverage Preparation, Food Preparation
Calgary, Alberta, Canada · On-site
$45k–$50k/yr
Company Description Join a Team That’s Building the Future of Alberta’s Construction Industry More than four years ago, in September 2021, Noble Alberta opened its doors with a bold vision: to deliver world-class custome…
Skills: Account Management, Sales Prospecting, Customer Relationship Management, Territory Planning, Market Share Analysis
Calgary, Alberta, Canada · On-site
At Chatters, Style Happy is all about encouraging your artistic self-expression. Igniting your passion for providing that unforgettable customer experience. That’s why you continually have loyal clients that keep coming …
Skills: Hair Coloring, Hair Cutting, Hair Styling, Customer Experience, Communication
Calgary, Alberta, Canada · On-site
$15/hr–$22/hr
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Customer Experience, Inventory Management, Visual Merchandising, Retail Sales, Stock Replenishment
Calgary, Alberta, Canada · On-site
Company Description New Store In Calgary! Take your career to new heights at Structube! STRUCTUBE is the perfect workplace for fans of modern and contemporary interior design, furniture and accessories. We foster an insp…
Skills: Retail Sales, Customer Advice, After-sales Follow-up, Inventory Management, Visual Merchandising
Calgary, Alberta, Canada · On-site
ABOUT THE POSITION Major Tom is looking for a serving assistant to fill out their team on a full-time permanent basis. Serving assistants are responsible for several functions including, but not limited to: assisting sta…
Skills: Food Running, Table Maintenance, Customer Service, Point-of-Sale Operation, Basic Math
Calgary, Alberta, Canada · On-site
Company Description At Norwood, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We emp…
Skills: Safe Driving, Load Securing, Pre-trip Inspections, Customer Service, Material Handling Equipment
Calgary, Alberta, Canada · On-site
Company Description With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality …
Skills: Customer Service, Counter Sales, Relationship Building, Order Processing, Inventory Management
Calgary, Alberta, Canada · On-site
Company Description Take your career to new heights with Structube! STRUCTUBE is the perfect workplace for fans of modern and contemporary interior design, furniture and accessories. We foster an inspiring work environme…
Skills: Retail Sales, Keyholding, Customer Service, Inventory Management, After-sales Follow-up
Calgary, Alberta, Canada · On-site
$15/hr–$16/hr
Company Description Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests and members of the public with whom we regularl…
Skills: Food Service, Customer Service, Dishwashing, Food Safety, Time Management
Calgary, Alberta, Canada · On-site
$15/hr–$16/hr
Company Description Housekeeper -Holy Cross Manor hourly wage: $15.65 to 16.25 Housekeeper Looking for a change, an opportunity to show your exceptional skills, a chance to help lead and build a team? Grow your career wi…
Skills: Cleaning, Sanitization, Waste Disposal, Customer Service, Teamwork
Calgary, Alberta, Canada · On-site
The team at ViVo Dental located in Calgary, AB is looking for a passionate, hard-working Registered Dental Assistant on a full-time basis. The ideal RDA for our practice values playing their part for the team, to equip t…
Skills: Treatment Assistance, Patient Education, Dental Equipment Preparation, Patient Communication, Customer Service
Calgary, Alberta, Canada · On-site
$45k–$50k/yr
Company Description With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality …
Skills: Customer Service, Verbal Communication, Relationship Building, Order Processing, Merchandising
Calgary, Alberta, Canada · On-site
$42k–$50k/yr
Company Description RW&CO is a work-from-anywhere fashion brand for style-savvy men and women. Prioritizing fit, fabric quality and versatility, we build collections that help customers look put together anywhere, whethe…
Skills: Team Management, Retail Operations, Customer Experience, KPI Monitoring, Talent Development
Calgary, Alberta, Canada · On-site
$15/hr–$15/hr
Company Description HOUSEKEEPING/ Laundry ATTENDANT Agape Hospice We are Hiring Now! Are you looking for a change, an opportunity to show your exceptional organizational skills, a chance to help lead and build a team? Gr…
Skills: Housekeeping, Laundry Management, Customer Service, Cleaning Equipment Operation, Health and Safety Compliance
Calgary, Alberta, Canada · On-site
Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find profe…
Skills: Account Management, Business Development, Strategic Planning, CRM Software, Data Analytics
Calgary, Alberta, Canada · Hybrid
Who We Are At Litco Law, we are known for our extraordinary and unsurpassed firm culture – and for the people behind that culture. We’ve been recognized as a Canadian Top Employer and as one of Canada’s Most Admired Corp…
Skills: Personal Injury Law, Client Intake, Legal Guidance, Liability Investigation, Notary Functions
Calgary, Alberta, Canada · On-site
$40k–$45k/yr
Company Description Join a Team That’s Building the Future of Alberta’s Construction Industry More than four years ago, in September 2021, Noble Alberta opened its doors with a bold vision: to deliver world-class custome…
Skills: Customer Service, Organizational Skills, Communication, Microsoft Office, Project Management
Calgary, Alberta, Canada · On-site
ABOUT THE POSITION Pigeonhole 17th is looking for an experienced server to fill out their team on a part-time basis. Servers are responsible for several functions including, but not limited to, providing exceptional cust…
Skills: Customer Service, Point-of-Sale (POS) Operation, Cash Handling, Menu Knowledge, Dietary Requirement Management
Symbiotic Digital
Calgary, Alberta, Canada • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Acts as the operational bridge between the Service Desk and Infrastructure teams by managing and resolving high-level infrastructure tickets. Responsible for triage, escalation, and client communication to maintain SLA performance and service stability.
Requires L3-level experience in enterprise infrastructure, virtualization, and Microsoft 365 administration. Must possess Government of Canada Reliability Status and be able to work on-site in Calgary.
Position: L3 Service Desk Contractor – Infrastructure
Operations & Escalation Specialist
Location: Calgary
Job ID#: 84084-25-0028/A
Duration: 12 Months
On behalf of our client, a government agency located in Calgary, we are recruiting for a Help Desk Level role to provide support to a large user base. This role is primarily onsite in Calgary
The role is responsible for timely triage, resolution,
escalation, and client communication, and is execution‑focused and queue‑driven—critical
to maintaining SLA performance and service stability.
Skills Requirements:
· Demonstrated L3‑level experience supporting
enterprise IT infrastructure operations
· Proven experience owning and managing ITSM
queues and tickets
· Hands‑on experience in Virtualization
environment administration (e.g., VMware ESXi, Hyper‑V)
· Experience supporting IT system backups
administration (backup/restore operations and related troubleshooting)
· Strong experience working with Microsoft 365
Global Administration (tenant-level administration and service management)
· Hands‑on experience using Windows Server OS
administration (server administration and operational support)
· Strong troubleshooting experience across
identity and access management (Active Directory, Azure/Entra ID, Exchange,
MFA)
· Experience resolving Microsoft 365 issues,
including OneDrive, SharePoint, Teams, and licensing
· Experience in Exchange Online administration,
SharePoint Online administration
· Proven experience with Microsoft Azure
administration
· Hands‑on experience troubleshooting network‑related
issues (connectivity, Wi‑Fi, ports, printers, outages, degradation)
· Ability to engage clients directly for live
troubleshooting and provide clear, professional updates
· Strong ticket documentation experience using an
ITSM tool (e.g., Ivanti, ServiceNow)
· Sound knowledge of cybersecurity principles,
including secure system administration practices, access control, data
protection, incident awareness, and adherence to organizational security
policies.
· Excellent customer service skills
· Strong verbal and written communication skills
· Availability to work on‑site in Calgary, five
days per week
· Government of Canada Reliability Status (or
clear eligibility to obtain one)
Nice‑to‑have qualifications
· Experience working in environments with defined
ITIL‑aligned escalation and change processes
· Exposure to backup and restore operations (file
servers, OneDrive, SharePoint)
· Experience supporting outage response,
maintenance windows, or operational scrums
· Familiarity with PowerShell for access
management or troubleshooting tasks
· Ability to contribute fixes and procedures to
Knowledge Base articles or provide guidance to Service Desk Analysts
· CompTIA A+ certification, or equivalent
experience, indicating solid foundational knowledge of computer hardware,
operating systems, and technical troubleshooting
· CompTIA Network+ certification, or equivalent
experience, demonstrating understanding of networking concepts, connectivity,
and network troubleshooting
· CompTIA Security+ certification, or equivalent
experience, demonstrating knowledge of core security principles, risk
management, and secure system administration practices
About Symbiotic Digital.
Symbiotic Digital provides the IT Experts you need
that solve problems and get things done. See what the top 2% in their
field can do for you. (Symbiotic Digital is a division of Symbiotic
Group Inc.)
We serve customers in two ways, we provide:
1) Digital Experts: IT Consulting
expertise. Bright Minds That Produce Proven Results
2) Recruitment: Find The Right
People You Need
Serving IT & Business leaders, Symbiotic Digital provides
a business system that enable us to provide the Expert Technical staff needed
to solve challenging business and IT problems. IT leaders in the most reputable
organizations in Canada have relied on Symbiotic Digital to help them staff
difficult assignments with proven Experts uniquely evaluated by our proven QMS-
Quality Management System Staff Development Model. We are a 100% Indigenous
owned company.
Learn more online at https://www.symbioticgroup.com/home-sd/.
Please submit your most recent resume to: [email protected]
View All Jobs online at: https://www.symbioticgroup.com/view-jobs/
There are currently 1,060 open customer service & support positions in Calgary, Canada listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Loblaw Companies Limited, Northland Properties, AutoCanada, Calgary Co-op, Accor, among others. Browse the listings above to see every active employer.
Yes — 110 of the 1060 open customer service & support positions offer remote or hybrid work (36 remote, 74 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
