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Vancouver Toonie Tours Ltd
Calgary, Alberta, Canada • On-site
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Lead high-quality city tours and manage the day-to-day execution of the Calgary operation. Responsibilities include training new guides, maintaining schedules, and developing operational playbooks and SOPs.
Candidates must be compelling storytellers comfortable leading groups of up to 20 people and managing gratuity-based tours. Proficiency in English and familiarity with tools like FareHarbor and Google Workspace is required.
Job title: Senior City Guide and Tour Leader
Company: Vancouver Toonie Tours Ltd.
Type: Seasonal Full-time (summer) with off-season core potential for the right person
Start: ASAP (training + ramp before peak)
The Opportunity
Toonie Tours is expanding in Alberta and building a high-performing operation in Calgary. This role is for someone who wants real ownership without corporate bureaucracy.
You will be the Senior City Guide and Tour Leader - the person responsible for tour quality, day-of execution, and keeping the local operation tight.
You’re a great storyteller! You’re interested in sharing compelling stories about the history of your city, the architecture and the local Flavor. You thrive on engaging with tourists and helping them make their stay a positive one. You are comfortable leading groups of up to 20 people at a time, and also comfortable letting guests know that we both make our living by requesting gratuities on our Free Walking Tours. Tours are not scripted - we have a specific route to follow and lot’s of content and you bring it to life!
This is not a “just guide tours” role. You’re building the local standard.
Your Mission
Deliver great tours, run reliable departures, and keep the location operating smoothly—so guests feel taken care of and the business performs.
You will lead by example, coordinate issues quickly, and make sure the operation doesn’t rely on heroics.
What You’ll Own - Tour Excellence (Senior Guide)
We Build Playbooks Together
At Toonie Tours, everyone contributes to playbooks and training. Part of this role is documenting what works and turning it into checklists, templates, scripts, and SOPs—so the business improves every week, not just gets busier.
Tools You’ll Use
Your Scorecard (How We Measure Success)
Tour Execution
Job Types: Full-time, Part-time, Permanent, Seasonal, Casual, Contract
Work Location: In person
There are currently 1,060 open customer service & support positions in Calgary, Canada listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Loblaw Companies Limited, Northland Properties, AutoCanada, Calgary Co-op, Accor, among others. Browse the listings above to see every active employer.
Yes — 109 of the 1060 open customer service & support positions offer remote or hybrid work (35 remote, 74 hybrid).
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