Employment Type: Part time Location: Mercy Place Cairns (Bethlehem) Upload with Application: Resume, cover letter, and all relevant qualifications Contact: Vanessa Cotton | [email protected] Where there’s life, there’…
Employment Type: Part time Location: Mercy Place Cairns (Bethlehem) Upload with Application: Resume, cover letter, and all relevant qualifications Contact: Vanessa Cotton | [email protected] Where there’s life, there’…
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Take the Lead as Store Manager At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life…
Skills: Store Management, Team Leadership, Customer Experience, Staff Coaching, Retail Operations
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Strong Communicators Needed for An Airbnb Luxe Home Consultant Project - Cairns, AU
Cairns, Queensland, Australia · On-site
$60/hr–$75/hr
Entry level
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Mantra Trilogy is located on the bustling Cairns Esplanade and a stone’s throw from the shores of the Coral Sea. The property hosts 225 rooms comprising of hotel, one, two and three bedroom apartments spread over t…
Skills: Cleaning, Attention To Detail, Time Management, Communication, Teamwork
Company Description As market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation. For over 60 years, Nick Scali has been a nationally recognized household name in th…
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Part-time
Professional development opportunities, Career growth, Supportive work environment
Posted 30d ago
Apply by Aug 14
~40 hrs/week
Responsibilities
The Admissions Coordinator manages the end-to-end admissions process, including handling enquiries, conducting facility tours, and facilitating resident agreements. They are responsible for meeting sales targets and maintaining occupancy levels while ensuring compliance with regulatory requirements.
Requirements
The ideal candidate is compassionate and resilient with a commitment to patient-centred care. Prior knowledge of Residential Aged Care is desirable, along with the ability to manage CRM systems and foster strong relationships with referrers.
Full job description
Employment Type: Part time
Location: Mercy Place Cairns (Bethlehem)
Upload with Application: Resume, cover letter, and all relevant qualifications
Contact: Vanessa Cotton | cottonv@mercy.com.au
Where there’s life, there’s Mercy. Where there’s care, there’s You.
Through the battles and the breakthroughs, we're there. Where will you be?
For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.
As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.
At Mercy Health, it’s all about taking what we have and making it better.
To do that, we need you.
Join us as at Mercy Health and help our teams deliver even greater outcomes.
About the opportunity This hands-on role involves guiding customers through the entire admissions process. As a champion of aged care admissions and regulatory requirements, the Admissions Coordinator significantly contributes to meeting sales targets and maintaining healthy occupancy levels. They cultivate and manage relationships with referrers, oversee the complete admissions journey—from initial enquiry follow-up and facility tours to fee discussions and supporting prospective residents and their families with admissions paperwork.
If you’re passionate about making a difference in aged care and have the skills we’re looking for, we want to hear from you!
What you’ll bring You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care. Prior knowledge of Residential Aged Care is desirable.
To thrive in this role, you will:
Provide prompt and courteous customer service to prospective customers, current residents, visitors, and employees.
Manage the admissions process, including handling enquiries, engaging with referrers, conducting site tours, facilitating pre-admission discussions, and generating resident agreements.
Identify, promote and sell higher everyday living options that meet the individual preferences and unmet needs
Ensure compliance with managing the customer journey through the CRM system and follow up on all leads promptly.
Collaborate with Business Development Consultants and Service Managers to identify new referring pipelines and maintain strong referrer relationships.
Proactively manage the enquiries pipeline to convert enquiries into sales and maintain compliance with internal systems (CRM, eCase, MAC, etc)
Foster relationships with respite residents and their families to optimise re-admission and permanent conversions.
Assist families and representatives in understanding relevant Fees and Charges and Mercy Health’s admissions policies, facilitating the completion of admissions paperwork and agreements prior to admission.
Coordinate the 'room turnover' process with site maintenance and cleaners, overseeing tasks such as carpet cleaning, painting, and setting up display rooms.
Take responsibility for logging resident movements in eCase and liaising with Medicare as needed, such as obtaining remaining respite days.
Conduct daily site inspections and ensure display rooms are prepared to welcome visitors.
Discussing Healthy Ageing Services with discharging residents and linking them to the appropriate business owner to maximise conversion to other business streams
Adhere to and champion the Mercy Health admissions processes
You will also be required to provide evidence of, or in the process of obtaining
NDIS clearance/ Police Check
Ready to help us shape the future of healthcare?
Join us and make a meaningful difference in people’s lives - and your career. Are you ready to apply for this role? Click Apply now
Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.
The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.
Bon Secours Mercy Health (BSMH) is a global Catholic health ministry operating in the United States, Ireland and the Philippines. A $14 billion organization, BSMH delivers care and health services through 47 hospitals and a network of approximately 60,000 associates, including more than 3,000 providers, across 1,200+ sites of care. It is one of the largest health systems in the United States and the largest not-for-profit private healthcare provider in Ireland.
Bon Secours Mercy Health’s portfolio extends beyond hospitals to include ambulatory care, digital capabilities, population health and international operations, as well as a diverse set of companies providing advisory and technology-enabled solutions that strengthen clinical quality, operational performance, data capabilities and financial outcomes.
Rooted in the compassionate ministry of Jesus, BSMH is committed to improving health and well-being in the communities it serves, especially those most in need who are poor, dying and underserved. Across its ministry, Bon Secours Mercy Health provides more than $415 million in community benefit each year, supporting programs and initiatives that address social drivers of health and strengthen communities. Through Global Ministries, BSMH supports underserved communities in Haiti, Peru, South Sudan and the Philippines.
How many Customer Service & Support jobs are open in Cairns, Australia right now?
There are currently 118 open customer service & support positions in Cairns, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cairns, Australia?
Companies currently hiring include Accor, Lagardere AWPL, EVT - Entertainment | Ventures | Travel, Endeavour Group, Ingenia Communities Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Cairns, Australia?
Yes — 4 of the 118 open customer service & support positions offer remote or hybrid work (0 remote, 4 hybrid).
How do I apply for Customer Service & Support jobs in Cairns, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.