Customer Service & Support Jobs in Buenos Aires, Argentina (Now Hiring) — 121 open — Page 5

Who We Are

Political Asylum Lawyers is a Houston-based immigration law firm focused on asylum cases. We help immigrants all over the United States secure their futures here through asylum, combining exceptional standards with deep respect for the human reality behind every case.

Our work changes lives. The standards we maintain, the discipline behind our work, and the way we show up every day can determine whether someone is able to stay safe and build a stable future in the United States. That is why we operate with integrity, urgency, and excellence, and why we expect every team member to take full ownership of their role.

Everything we do is guided by our core values: integrity, excellence, accountability, teamwork and passion.

Working here means:

• High-stakes responsibility: our work is of great consequence for our clients
• Deeply meaningful outcomes: our work changes lives for the better
• Emotionally demanding moments: resilience and maturity are essential
• High standards and constant growth: excellence and continuous improvement are expected
• Mission-driven teamwork: we’re passionate about helping immigrants secure their future in the United States through asylum, and we know that meeting our high standards requires each of us to take ownership, communicate proactively, and support one another

If you want a career where your skills create tangible change in the world, this is it.

Learn more about what it’s like to work with us here: politicalasylumlawyers.com/careers

The Role

You will be the primary point of contact for clients, engaging them daily in both English and Spanish and bringing outstanding communication skills and empathy to those relationships. This will mean sending emails and making phone calls daily to respond to client inquiries and to seek information and documents from them as we manage their cases.

You will keep case development on track by following established workflows and flagging anything that falls behind. You will proactively communicate with your teammates to let them know of any issues or difficulties you are facing in a case, so that we can keep things moving forward.

You will not need substantive knowledge of U.S. immigration law, but you must master our standard operating procedures for managing cases and working with clients.

Only apply if you genuinely believe you can contribute to this team and are fully committed to our mission.

You’ll need a quiet space, fast internet, and the discipline to stay on task without close supervision.

You must be flexible - the nature of your tasks may change daily or over time, with you stepping up to do whatever is needed to give potential clients and clients the best experience possible. Policies and procedures will change frequently, as we’re a fast-growing company, and we’re constantly experimenting to optimize our delivery of services.

You must speak Spanish and English fluently and be comfortable using both languages professionally - you’ll use both languages every day on the job.

You must be detail-oriented and able to work under pressure, meeting deadlines and producing top-notch work. The work is at times intense: we handle important - in some cases, life-or-death - matters for clients, sometimes on compressed timelines, and we’re serious about promoting a culture of excellence in all that we do.

If you can handle that and want to do work that genuinely matters, you'll find this job to be deeply satisfying. Our work changes lives. Our team takes real pride in helping immigrants find safety, stability, and freedom.

Working here also means building skills that will serve you throughout your career, as we prioritize training and professional development.

This role is open to candidates located in Argentina.

What You'll Do

Your day-to-day responsibilities will vary based on the firm’s needs, but will include a combination of the following:

• Work closely with attorneys, paralegals, and other staff in serving clients
• Serve as a point of contact with clients, supporting attorneys and paralegals in engaging clients throughout the representation
• Return phone calls and reply to emails from clients and potential clients
• Work with clients to ensure they perform tasks designated for them in developing their cases
• Proactively manage cases to ensure deadlines are met
• Compile and submit filings to immigration agencies
• Perform administrative tasks as assigned
• Contribute to the development and improvement of company protocols and processes

Who You Are

We're looking for professionals who combine a strong work ethic with genuine commitment to our mission. The ideal candidate brings:

• Experience preparing immigration applications is preferred but not required
• Commitment to the firm’s mission of helping immigrants secure their future in the United States through asylum
• Fluent in Spanish and English
• Tech-focused skills and eagerness to learn new online systems and procedures
• Outstanding communication and interpersonal skills
• Empathetic and able to communicate with clients who are under significant stress
• Works well under pressure
• Organized, detail-oriented, and able to perform at a high level with minimal supervision
• Able to keep track of tasks and meet deadlines

What We Offer

This position offers a monthly gross salary of USD 1,400, commensurate with experience and qualifications.

• 11 U.S. federal holidays off (paid) regardless of your location
• Week between Christmas and New Year's — office closed, fully paid
• Local holiday work that doesn't coincide with a U.S. holiday is compensated per your country's labor laws
• Comprehensive training program — we invest in bringing you up to speed on our systems and best practices
• Mentorship and collaboration — learn from experienced practitioners in your field and contribute your expertise
• Career advancement paths — we promote from within and create opportunities
• Equipment support — stipend or provided equipment to set up your home office, available after 4 months on the job
  

How to Apply

To apply, please submit a resume and a cover letter, both of which must be in English.

Your application won’t be considered without a cover letter. Your cover letter should explain why you’re uniquely qualified for this particular position, and why you would be a great fit for our law firm. Generic, copy/paste cover letters will be discarded.

Upload your cover letter and resume, in PDF format, through the software program where you’re viewing this announcement.

Please do not call or email us about this opening.