The SAP Managed Services Team Lead is responsible for leading a team of SAP support professionals to deliver high-quality, remote-based application support across multiple SAP modules. This role combines hands-on technic…
Skills: SAP Support, Team Leadership, SAP FI/CO, SAP MM, SAP SD
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Contract
bachelor degree, professional certificate
Posted 125d ago
~40 hrs/week
Remote in Buenos Aires, Argentina
Responsibilities
Lead a team of SAP support professionals to deliver high-quality remote application support and ensure alignment with service-level agreements. Act as a technical escalation point for complex issues across various SAP modules while managing client relationships and team performance.
Requirements
Requires proven experience leading SAP managed services teams and proficiency in at least two SAP modules. Candidates should hold at least one SAP certification and have experience with ITIL processes and service management tools.
Full job description
TheSAP Managed Services Team Lead is responsible for leading a team of SAP support professionals to deliver high-quality, remote-based application support across multiple SAP modules. This role combines hands-on technical expertise with strong leadership and communication skills to ensure timely resolution of issues, continuous improvement of support processes, and optimal team performance. The Team Lead will serve as a key point of contact for clients, ensuring satisfaction and alignment with service-level agreements (SLAs).
Key Responsibilities
Team Leadership & Technical Oversight
Lead and manage a team of SAP support analysts, providing guidance, mentorship, and performance feedback.
Oversee day-to-day operations of SAP Managed Services, ensuring timely and effective resolution of incidents, service requests, and problem tickets.
Act as an escalation point for complex SAP issues across modules such as FI/CO, MM, SD, HCM, and others.
Monitor and report on team performance metrics, SLAs, and KPIs; identify areas for improvement and implement corrective actions.
Stay current with SAP technologies, updates, and best practices to guide the team effectively.
Customer Success
Develop and nurture strong, long-lasting customer relationships.
Understand client needs and objectives, ensuring alignment with project deliverables.
Proactively identify opportunities for upselling or cross-selling additional services.
Address and resolve customer concerns, seeking continuous improvement in customer satisfaction.
Collaboration
Facilitate effective communication between internal teams and clients.
Coordinate resources and efforts across departments to achieve project milestones.
Work closely with sales and account management teams to identify expansion opportunities.
Documentation
Maintain comprehensive project documentation, including project plans, timelines, and status reports.
Create and update customer profiles, ensuring accurate and up-to-date records.
Required Skills & Qualifications
Proven experience leading SAP support or managed services teams.
Strong understanding of SAP modules (at least two of: FI/CO, MM, SD, HCM, etc.).
Hands-on experience with SAP troubleshooting, configuration, and support.
Excellent communication and interpersonal skills, with the ability to manage client relationships.
Familiarity with cloud platforms and SAP hosting environments.
Experience with service management tools such asFreshService and ServiceNow.
At least one SAP certification (e.g., SAP Certified Application Associate).
Experience with ITIL processes and service delivery frameworks.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Qualifications
Bachelor's degree in Information Technology, Business, or related field.
Experience in remote team management and virtual collaboration tools.
Knowledge of SAP S/4HANA and cloud migration strategies.
We are expert practitioners delivering enterprise solutions for businesses looking to be high-performing, cost-effective, secure, and competitive organizations.
We provide a full range of business and technology services from strategic planning to implementation and managed services support with our multi-disciplinary team, partnerships and deep industry knowledge, process management, change management, project management and software technology expertise.
Offices: 14100 San Pedro Avenue, 405, San Antonio, TX 78232, US
SAP S/4HANAETRM SoftwareInfrastructureApplication IntegrationMergersAcquisitionsDivestituresSecurityComplianceEnergy
How many Customer Service & Support jobs are open in Buenos Aires, Argentina right now?
There are currently 121 open customer service & support positions in Buenos Aires, Argentina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Buenos Aires, Argentina?
Companies currently hiring include BBVA, JPMorganChase, Accenture, Delivery Hero, Distro, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Buenos Aires, Argentina?
Yes — 52 of the 121 open customer service & support positions offer remote or hybrid work (24 remote, 28 hybrid).
How do I apply for Customer Service & Support jobs in Buenos Aires, Argentina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.