Customer Service & Support Jobs in San Miguel de Tucumán, Argentina (Now Hiring) — 7 open

Implementation Consultant II

Department: Compliance Services

Position Summary

The Implementation Consultant II will be responsible for developing, implementing and managing client project plans from project kickoff until the transition to either the Client Support or the Compliance Services teams. The Implementation Services team delivers onboarding, training, and other project-based services for clients utilizing Sovos’ products and/or service offerings. The Implementation Consultant is responsible for ensuring projects are completed on time with a high level of quality and client satisfaction, in addition to executing key configuration tasks.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Key Position Responsibilities

· Act as primary point of contact during the implementation process for the client

· Complete configuration tasks

· Complete thorough Client Procedures or solution architecture documents which include all configuration details and any other necessary information to support the client on a go-forward basis

· Continue service or support activities for clients after successful implementation as needed, especially during peak processing times

· Develop and manage the project plan, project risks and actively resolve project related issues as they arise

· Identify and implement improvements to processes, documents, tools, reports, etc. to benefit the new customer implementation process

· Lead fast-paced work sessions with clients to come up with technology-based solutions to solve business problems

· Perform a seamless, documented and thorough transition after implementation is complete

· Prepare project plans for intermediate to complex assigned tasks, balancing commitments across multiple projects

· Provide training as necessary to clients

· Provide training, coaching and mentoring to teammates

· Understand the client business logic and translate those requirements into technical specifications, develop the customizations, manage the configuration process and manage the testing process through sign-off

· Work with various internal departments to ensure all tasks are completed in accordance to the project plan/ implementation methodology

· Understand the client business logic and translate those requirements into technical specifications, develop the customizations, manage the configuration process and manage the testing process through sign-off

Minimum Position Qualifications

· Bachelor’s Degree, highly preferred

· 2-3 years of service related work experience preferred

· Established knowledge of Sovos product offerings in the relevant Product Market

· Established knowledge of tax rules and processes in the relevant Product Market

· Strong time management, organizational and decision making skills

· Excellent oral and written communication skills

· Interact effectively with teammates, colleagues and customers

· Comprehend and communicate complex concepts

· Concentrate, analyze and resolve complex problems

· Utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements

· Minimal travel required to Sovos locations or events

· Essential Job Functions:

o Interact effectively with teammates, colleagues and customers

o Comprehend and communicate complex concepts

o Concentrate, analyze and resolve complex problems

o Utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements