Boston, Massachusetts, United States · On-site
$130k–$175k/yr
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is hiring a Director of E…
Skills: Knowledge Management, Learning & Development, Quality Operations, People Leadership, AI Implementation
Boston, Massachusetts, United States · On-site
$20/hr–$24/hr
You’ve invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you’ll be immersed in a…
Skills: Patient Safety, Pharmacy Professional Practice, Regulatory Compliance, Quality Assurance, Customer Service
Boston, Massachusetts, United States · On-site
Overview The ACCS Administrative Assistant provides administrative and clerical support by implementing clerical and administrative systems to support team members in maintaining productivity. Additionally, the Administr…
Skills: Administrative Support, Clerical Skills, Microsoft Office, Billing, Scheduling
Boston, Massachusetts, United States · On-site
$24/hr–$42/hr
You’ve invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you’ll be immersed in a…
Skills: Prescription Fulfillment, Patient Counseling, Immunization Administration, Drug Utilization Review, Pharmacy Operations
Boston, Massachusetts, United States · On-site
$20/hr–$22/hr
We have an opening for a full time BARISTA position. Location: 55 Pier 4 Boulevard, Boston, MA, 02210. Note: online applications accepted only. Schedule: Full time; Monday through Friday, 8:30 AM to 4:30 PM. More details…
Skills: Espresso Preparation, POS Operation, HACCP Standards, Customer Service, Cash Handling
Boston, Massachusetts, United States · On-site
$23/hr–$25/hr
Job Description The Catering Services Worker supports the event operations team in running successful catering orders and events within the location. The Catering Services Worker supports and carries out event set up, tr…
Skills: Customer Service, Catering, Event Set Up, Food Handling, Alcohol Service
Boston, Massachusetts, United States · On-site
Job Title: Restaurant Manager I Department: Operations Reports To: Unit General Manager Status: Non-Exempt Date: December 2024 Salary: Broad Responsibilities: Support the Unit General Manager in overseeing operations bus…
Skills: Restaurant Management, Communication Skills, Organizational Skills, Customer Service, P&L Understanding
Boston, Massachusetts, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Massage Therapy, Body Treatments, Facials, Book4Time, Retail Sales
Boston, Massachusetts, United States · On-site
$80k–$84k/yr
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Event Planning, Client Negotiation, Revenue Maximization, Interpersonal Skills, Attention To Detail
Boston, Massachusetts, United States · On-site
$29/hr–$31/hr
Job Location Boston Job Description (Internal Job Title - Sr. Field Service Technician) P&G Professional is the commercial division of Procter & Gamble focused on improving the lives of our consumers away from home. We p…
Skills: Electronics, Plumbing, Mechanical Systems, Root Cause Analysis, Salesforce
Boston, Massachusetts, United States · On-site
Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description: This role is eligible for a $3,000 sign on bonus. MOVE YOUR CAREER FORWARD WITH RYDER! If you are up to the challenge, Apply Now …
Skills: Telephone Marketing, Customer Service, Sales Strategy, Interpersonal Skills, Account Management
Boston, Massachusetts, United States · On-site
$23/hr–$27/hr
Preferred Qualifications Prior experience delivering merchandise to customers using a box truck or similar vehicle. 1+ years of experience operating material handling equipment. No more than 2 minor accidents in the past…
Skills: Box Truck Operation, Material Handling Equipment, Customer Service, Route Planning, DOT Regulations
Boston, Massachusetts, United States · On-site
Job Title: Unit General Manager I F&B Department: Operations Reports To: Senior Leadership (Site General Manager, Director of Operations, Plaza Director) Status: Exempt Date: May 2025 Salary: Broad Responsibilities: Lead…
Skills: Restaurant Management, Customer Service, Inventory Management, Leadership, Staff Scheduling
Boston, Massachusetts, United States · On-site
$20/hr–$20/hr
Sample Librarian, Part-time Holland & Sherry is an industry leader and source of high-quality textiles for the interior design trade, committed to providing innovative and custom solutions for our clients. Our team is pa…
Skills: Organization, Customer Service, Inventory Management, Microsoft Word, Microsoft Excel
Boston, Massachusetts, United States · On-site
$16/hr–$20/hr
About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsman…
Skills: Clientelling, Customer Relationship Management, Sales, Communication Skills, Organizational Skills
Boston, Massachusetts, United States · On-site
$18/hr–$26/hr
Site: The Spaulding Rehabilitation Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance…
Skills: Clerical Support, Customer Service, Data Entry, Microsoft Office, Problem Solving
Boston, Massachusetts, United States · On-site
$17/hr–$26/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Supervision, Customer Service, Merchandising, Inventory Management, Deductive Reasoning
Boston, Massachusetts, United States · On-site
$17/hr–$27/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Customer Service, Communication Skills, Mathematical Reasoning, Problem Resolution, Attention and Focus
Boston, Massachusetts, United States · On-site
$15/hr–$22/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Customer Service, Cash Handling, Inventory Management, Retail Sales, Communication
Boston, Massachusetts, United States · On-site
$17/hr–$26/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Supervision, Customer Service, Merchandising, Inventory Management, Deductive Reasoning
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Lead the strategy and execution of the Enablement Excellence function to elevate membership services performance across human and AI touchpoints. Oversee knowledge content, AI-enhanced training programs, and automated quality management systems to improve member sentiment and resolution rates.
Requires over 10 years of experience in customer support, knowledge management, or quality operations, with at least 5 years of people leadership. Candidates must have a proven track record of scaling programs using AI technologies and a deep understanding of instructional design and QA methodologies.
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is hiring a Director of Enablement Excellence within our Membership Services (MS) team to lead the strategy and execution of the programs that enable best-in-class support for our members in pursuit of our Membership Services vision: We empower every member to perform every day. This leader will build and own the Enablement Excellence function for Membership Services - establishing the standards, systems, and programs that elevate MS performance, readiness, and consistency across every human and AI touchpoint.
Lead and develop the strategy and roadmap across a high-performing Enablement Excellence organization composed of Knowledge & Content, Learning & Training, and Quality leaders, fostering a unified culture of excellence, innovation, and continuous improvement within MS.
Oversee the teams responsible for creating, managing, and curating knowledge content for internal tools (including AI servicing solutions), ensuring accuracy, clarity, and accessibility for both members and MSRs to improve KPIs like member sentiment and first contact resolution.
Drive the design and delivery of scalable, AI-enhanced training programs - from onboarding new hires to preparing teams for new product launches and developing future leaders.
Lead the transformation of WHOOP’s quality program through the adoption of automated quality management and AI-driven coaching tools, fostering a culture of performance, coaching, and continuous improvement.
Own the strategy and optimization of the tools and systems that power Membership Services, ensuring seamless performance and alignment with business goals.
Serve as the Directly Responsible Individual (DRI) for the WHOOP AI support agent, overseeing its performance, accuracy, training data, content alignment, and ongoing optimization to ensure AI-driven support consistently reflects WHOOP standards for quality, clarity, and member empowerment.
Collaborate cross-functionally with Product, Engineering, AI, and Operations teams to ensure seamless integration of knowledge and training systems with evolving support technologies.
Develop and mentor a team of senior leaders while fostering a high-performance, mission-driven culture aligned with the WHOOP core values and commitment to member experience.
10+ years of experience in customer support, knowledge management, learning & development, or quality operations, including 5+ years of people leadership in a fast-paced, high-growth environment.
Proven track record of building and scaling knowledge, training, or quality programs that leverage both human expertise and AI-enabled technologies.
Experience leading multidisciplinary teams and managing senior-level talent across multiple functions or domains.
Deep understanding of customer service principles, instructional design, adult learning theory, and quality assurance methodologies.
Exceptional communication and stakeholder management skills with a strong ability to influence across all levels of the organization.
Comfort with ambiguity and a bias toward action—able to operate strategically while being hands-on where needed.
Experience working with tools such as LMSs, knowledge bases, automated QA platforms, or AI-powered coaching systems.
Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $130,000 - $175,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Solving problems that sit at a unique intersection of hardware, tech, health, fitness and design.
Solving problems that sit at a unique intersection of hardware, tech, health, fitness and design.
Offices: 1325 Boylston St, #401, Boston, MA 02215, US
There are currently 2,880 open customer service & support positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Mass General Brigham, CVS Health, VPNE, Domino's, Anna Jaques Hospital, among others. Browse the listings above to see every active employer.
Yes — 537 of the 2880 open customer service & support positions offer remote or hybrid work (154 remote, 383 hybrid).
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