Boston, Massachusetts, United States · On-site
Job Profile Summary This role focuses on performing activities associated with evaluating, developing, recommending, implementing, and carrying out the policies and procedures related to the delivery of high quality pa…
Skills: Care Navigation, Patient Outreach, Care Coordination, Electronic Medical Records, Microsoft Office
Boston, Massachusetts, United States · On-site
$18/hr–$24/hr
Please click here to review our Applicant Privacy Policy. LIVE THE ISLAND LIFE Tommy Bahama is more than just an island inspired brand, it’s a lifestyle! Live the Island Life as an ambassador of our brand, representing t…
Skills: Retail Management, Visual Merchandising, Team Leadership, Coaching, Communication
Boston, Massachusetts, United States · On-site
$22/hr–$31/hr
POSITION SUMMARY: Under general supervision from the Operations Manager, the Patient Care Coordinator will support Department of Surgery attendings, physician extenders, as well as the department's daily operational need…
Skills: Patient Scheduling, Insurance Pre-authorization, Medical Billing, Customer Service, EPIC Software
Boston, Massachusetts, United States · On-site
$20/hr–$28/hr
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: The Mental Health Associate performs mental health patient care activities delegated by the cl…
Skills: Patient Care, Vital Signs Monitoring, Crisis Intervention, Written Communication, Oral Communication
Boston, Massachusetts, United States · On-site
$20/hr–$28/hr
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: The Mental Health Associate performs mental health patient care activities delegated by the cl…
Skills: Patient Care, Vital Signs Monitoring, Crisis Intervention, Written Communication, Oral Communication
Boston, Massachusetts, United States · On-site
Location: Northeastern University We are hiring immediately for a full time CATERING CAPTAIN position. Address: 11 Speare Place, Boston, MA 02115. Note: online applications accepted only. Schedule: Full time schedule; da…
Skills: Team Leadership, Supervision, Staff Scheduling, Customer Service, Food Presentation
Boston, Massachusetts, United States · Hybrid
$19/hr–$28/hr
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our missio…
Skills: Calendar Management, Data Entry, Meeting Coordination, Document Editing, Expense Reporting
Boston, Massachusetts, United States · On-site
$20/hr–$29/hr
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our missio…
Skills: Staff Scheduling, Healthcare Administration, Customer Service, Microsoft Office Suite, Scheduling Software
Boston, Massachusetts, United States · On-site
$71k–$167k/yr
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and brin…
Skills: Technical Support, System Administration, GxP Compliance, Troubleshooting, Documentation
Boston, Massachusetts, United States · Hybrid
$17/hr–$24/hr
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As …
Skills: Patient Scheduling, Medical Billing, MS Office, Outlook, Word
Boston, Massachusetts, United States · On-site
$54k–$76k/yr
About the Opportunity JOB SUMMARY The primary role of the Assistant Director of Visa Advising is to provide visa application support and advisement for students participating in outbound mobility programs. The Assistant …
Skills: Visa Advising, International Immigration, Student Advising, Case Management, Consular Liaison
Boston, Massachusetts, United States · On-site
Overview The Hirsh Health Sciences Library provides collections and services that support the educational, research, and patient care missions of Tufts University, and specifically all programs on the Health Sciences Cam…
Skills: Customer Service, Library Circulation Systems, MS Office, Reference Services, Interlibrary Loan
Boston, Massachusetts, United States · On-site
Description The Recovery Support Specialist supports the program by ensuring that quality direct care services are provided to the clients. The Recovery Support Specialist reports to the Program Director for regular supe…
Skills: Medication Monitoring, Crisis Intervention, Client Advocacy, Electronic Health Records, Group Facilitation
Newark, California, United States · Remote OK
At StarTech.com, we help IT professionals solve connectivity challenges through reliable, performance-driven solutions that make hard-to-find, made easy. The Customer Success Manager plays a critical role in advancing th…
Skills: Customer Success Management, Strategic Thinking, Business Development, CRM Proficiency, Project Management
Boston, Massachusetts, United States · On-site
$23/hr–$30/hr
Description SCHEDULE On-Call, As Needed/Hours Vary Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set) LOCATION: 1 Lingard St. Dorchester, MA 02125 The Guest Servic…
Skills: Direct Care, Crisis Intervention, Case Management, HMIS Data Entry, Housing Pathway Development
Clover Food LabBoston, Massachusetts, United States · On-site
At Clover, we rely on our Front of House Lead to bring the best example for the front of house staff. The FOH Lead will be responsible for creating a fun, food focused, customer service driven atmosphere that is unique t…
Skills: Customer Service, Team Leadership, Verbal Communication, POS Systems, Inventory Management
Boston, Massachusetts, United States · On-site
$26/hr–$27/hr
The Lenox Hotel Security Agent, full-time, nights & overnights A warm smile says welcome home. Since 1900, The Lenox has been a beloved Back Bay landmark—an independent hotel known for its character, creativity, an…
Skills: Security Operations, De-escalation, Guest Relations, Occupancy Management, ID Verification
Boston, Massachusetts, United States · On-site
$70k–$75k/yr
Company Description OUR STORY: Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldl…
Skills: Operational Management, Staff Supervision, Inventory Control, Payroll Budgeting, Financial Management
Boston, Massachusetts, United States · Remote OK
Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We’re the creators and primary maintainers of Crossplane, and we’re building the Intelligent Control Plane—a new platform layer that makes …
Skills: Account Management, Net Revenue Retention, Executive Relationship Management, Commercial Negotiation, Value-Based Selling
Boston, Massachusetts, United States · Hybrid
$52k–$85k/yr
We’re seeking a future team member for the role of Specialist, Investor Services Operations Representative to join our team. This role is located in Westborough, MA / Boston, MA ( 4 days in office expectation). In this r…
Skills: Transaction Processing, Regulatory Compliance, Problem Solving, Analytical Skills, Data Management
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This role facilitates patient transitions across the care continuum through telephonic outreach, care coordination, and the management of referrals. It also involves creating patient activity reports and acting as a liaison between providers to prevent avoidable readmissions.
Candidates must have a high school diploma or GED and at least two years of experience in a clinical setting. A college degree and Medical Assistant certification are preferred.
Job Profile Summary
This role focuses on performing activities associated with evaluating, developing, recommending, implementing, and carrying out the policies and procedures related to the delivery of high quality patient care. In addition, this role focuses on performing the following Care Navigation related duties include: Focuses on the patient's needs and helps guide the patient through the healthcare system and works to overcome obstacles that are in the way of the patient receiving the care and treatment they require. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.
Job Overview
This position supports and facilitate transitions across the care continuum through telephonic patient outreach, coordination of care, referrals to providers and agencies. Acts as a liaison between providers and clinical resources to ensure the patient is actively involved in decision making for all aspects of care including post discharge follow up and goals toward preventing avoidable readmissions. Supports support multiple areas of the Clinical Care and Operations Team by creating and distributing multiple patient activity reports and other patient-based reports including databases for referrals, plan based level of care authorizations, and out of network activity including emergency and inpatient encounters.
Job Description
Minimum Qualifications:
1. High school diploma or GED.
2. Two (2) years of experience in a clinical setting (nursing unit, care management, physician’s office)
Preferred Qualifications:
1. College Degree.
2. Medical Assistant (MA) certification.
3. Three (3) years of related experience.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Creates and distributes daily patient activity reports to provider offices. Includes but may not be limited to Emergency Department, Urgent Care encounters and daily hospital discharges.
2. Reviews, authorizes, and assigns referral request submitted for review.
3. Provides hospital admission report review and production of review sheets for level of care review.
4. Tracks, documents, and plans level of care determinations.
5. Identifies authorization/denial/pending, level of care assigned and number of days to be paid.
6. Reviews and distributs walk around reports to provider offices.
7. Schedules and/or adhoc research and documentation as deemed appropriate by Clinical Operations and Programs Sr. Manager. Includes but not limited to National Plans, Leakage, Trauma, Out of Area, High cost cases.
8. Communicates to clinic offices, office managers via email and presentations at meetings included but not limited to the practice type based and large Primary Care Physicians and Specialty Care Physician meetings as needed.
9. Runs daily admission and discharge lists for resource team and skilled nursing facility nurse practitioner and prepares team list for appropriate follow-up for the day. Coordinates with hospital staff including continuity of care department on shared patients.
10. Monitors emergency department utilization at set intervals throughout the day and communicates information to assigned clinical staff for real-time intervention.
11. Conducts telephonic patient outreach for patients discharged from the inpatient setting, emergency department and skilled nursing facility to ensure transitions of care including follow-up appointments, prescriptions are filled, homecare services are set-up and to encourage early symptom management with PCP and Urgent Care with a goal of preventing a readmission.
12. Develops trusting, professional, caring relationships with patients and families, engaging respectfully and with utmost attention to service.
13. Collaborates with other members of the Resource Team, enrolls patients and maintains registries and spreadsheets to support these programs.
14. Schedules appointments for patients and makes referrals as needed for transportation, etc. as needed to ensure services are in place as specified in the patient care plan.
15. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the team’s achievement of goals, and to help foster a positive work environment including working collaboratively with PHO staff, outpatient providers and all affiliated organizations.
Physical Requirements:
1. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.
2. Requires manual dexterity using fine hand manipulations.
3. Requires ability to see computer screen and reports.
4. Workstation space is limited; narrow aisles.
5. Noise level can be high at times - multiple conversations at one time.
6. High stress factor with department activity.
Skills & Abilities:
1. Customer focused interpersonal skills to interact in an effective manner with practitioners, the interdisciplinary health care team, community agencies, patients, and families with diverse opinions, values, and religious and cultural ideals.
2. Ability to work autonomously in established situations and be accountable to the goals of the department.
3. Ability to influence and negotiate with individuals.
4. Ability to function effectively in a fluid, dynamic, and rapidly changing environment.
5. Familiarity with the target community and feels connected to that community.
6. Ability to work well with people of various ages, backgrounds, ethnicities, and life experiences.
7. Ability to prioritize and resolve critical issues efficiently and effectively.
8. Detail oriented, with strong organizational skills and multi-tasking abilities.
9. Experience with Electronic Medical Records and possess a willingness and ability to learn and utilize new technology and procedures that will continue to develop in their role and throughout the organization.
10. General computer knowledge and ability to use computers required. Very strong working knowledge and proficiency with technology and business software (Microsoft Office, Word, Excel).
At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.
Tufts Medical Center is an academic teaching hospital in Boston.
Tufts Medical Center, a world-renowned academic medical center, has provided exceptional care across New England for over two centuries. From our primary care to our level one trauma center to our leading heart transplant program and over 100 specialties and services, our clinicians deliver innovative, patient-centered care every day. Tufts Medical Center is the principal teaching hospital for Tufts University School of Medicine and a leading research institution, conducting game-changing medical and health policy research.
Offices: 800 Washington Street, Boston, MA 02111, US · 800 Washington St, Boston, MA 02111, US
There are currently 2,902 open customer service & support positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Mass General Brigham, CVS Health, VPNE, Domino's, Anna Jaques Hospital, among others. Browse the listings above to see every active employer.
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