Customer Service & Support Jobs in Bendigo, Australia (Now Hiring) — 39 open

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As the Assistant Facilities Manager at JLL, you will be a team player who works collaboratively with all team members to achieve key compliance and operational KPIs established by the client. In this role, you'll manage your own portfolio including a main corporate site and two to three smaller tenancies, while also gaining exposure to and supporting our retail portfolio. You'll support the Senior Facilities Manager in providing daily comprehensive facilities management including compliance, vendor and relationship management, along with delivery of services in accordance with the Management Agreement and company policies. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this varied, hands-on position offers exactly that. You'll interface with members from all levels of the organisation as well as the public, bringing a friendly, pleasant and energetic personality that delivers excellent customer service. We believe the most effective teams are built when everyone is empowered to thrive, and this role gives you the autonomy and support to make a meaningful impact every day.

An overview of the role:

• Ensure compliance with regulations, client contract requirements, and all site procedures including Landlord Compliance requirements
• Proactively develop and manage relationships with occupiers and clients to ensure service delivery expectations are exceeded
• Assist with delivery of customer and property services across the portfolio, conducting building inspections and completing associated reports within governance timeframes
• Manage vendors and coordinate facilities works as required, including chairing monthly contractor meetings and ensuring they perform to required standards
• Proactively manage and monitor Help Desk and service outputs to achieve or exceed standards against agreed key performance indicators and service level targets
• Serve as the on-site key point of contact for Facilities in the client's premises and across your portfolio, providing superior customer service
• Manage work order platform requirements, verify work orders, and ensure financial processes are followed at all times
• Conduct daily site inspections and follow up on corrective action, while monitoring Planned Preventative Maintenance programmes and Reactive Maintenance completion
• Assist with procurement of vendors and services, proactively review invoices to ensure alignment with contractual rates, and coordinate timely invoice submission

Sounds like you? This is what we are looking for:

• Strong communication skills with demonstrated verbal and written abilities, including good presentation skills
• Self-motivated, confident, and energetic personality with a passion for quality and attention to detail
• Proven ability to work independently and as part of a team, with excellent interpersonal skills and a strong client focus
• Capacity to deal with ambiguity, solve problems effectively, and handle stressful situations
• Proficiency in MS Office applications
• Demonstrated trustworthiness, honesty, and ability to initiate and follow through with improvement initiatives
• Customer service focus with excellent people skills and ability to interact with a wide range of client staff and demands
• Prior experience in facilities, property management, hospitality, or related field (preferred)
• Knowledge of local occupational health and safety requirements and vendor management for specialised services (preferred)

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ526476

Location:

On-site –Bendigo, VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.