Customer Service & Support Jobs in Beijing, China (Now Hiring) — 169 open — Page 9

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply...

Job Details

Main Responsibilities

• Independently design entire questionnaire/guide including new type of projects and discuss questionnaire with the client
• Translate research objectives into questionnaire flow
• Write complex research proposals based on instructions from supervisor
• Provide advanced analysis and generate insightful and value-added findings and suggestions
• Work out report flow with instruction from supervisor
• Write error-free report with summary and recommendations based on instructions from supervisor
• Deliver presentation of findings in both Chinese and English
• Chair projects for at least 2 branded solutions independently
• Demonstrate efficient and effective project management to ensure timely delivery at high quality standard
• Control and save FLD costs
• Build and maintain long-term trusting relationship with client
• Respond to client enquiries promptly and provide professional suggestions
• Demonstrate strong ability in people management of Juniors
• Allocate tasks among team effectively. Manage their performance and make appraisals on them
• Coach junior researchers on research work and train them up well

Job Requirements

• Bachelor’s degree or master’s degree from top university
• 3-5 years’ experience in market research or related function in either agency side or client side
• Excellent English and Mandarin skills both in written and oral
• Excellent in MS-Office, including Word, Excel and PowerPoint, and SPSS, SAS statistics
• Strong communication and interpersonal skills
• Have sound knowledge of overall market research technology and be able to apply to marketing / business practice and strategy
• Be able to think logically and insightfully
• Advanced analytical skills and be able to make value-added recommendations
• Strong client service and account management ability
• Strong project management skills
• Good people management skills
• A team player and be willing to work hard under high pressure and challenges in mature and professional manners

#LI-DNP and #LI-DNI

Location

Beijing, Jianwai StreetChina

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. 

 

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. 

 

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. 

 

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. 

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.