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Full-time
bachelor degree
Continuous Professional Development, Flexible Working, Inclusive And Diverse Environment
Posted 34d ago
~40 hrs/week
Responsibilities
Manage a complex client portfolio as a trusted advisor to deliver creative customer solutions and strategic dialogues. Ensure seamless handover of relationships to managers and resolve customer enquiries and complaints effectively.
Requirements
Requires a university degree and strong interpersonal, presentation, and persuasion skills. Candidates should possess a strong sales attitude and the ability to work under pressure with proficiency in English.
Full job description
HSBC International Wealth and Premier Banking (IWPB)
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.
We are currently seeking an experienced professional to join our team.
In this role, you will:
- Proactively manage a complex portfolio of clients, becoming a trusted advisor to lead strategic dialogues with clients at a portfolio level through the understanding of specific business requirements and delivering creative and flexible customer solutions - To hand over customer relationship properly to their relationship managers after closing sales - To provide excellent services to customers and ensure all enquiries and complaints are accurately and effectively resolved to customers' satisfaction- To participate actively in team building activities to share information/ideas while contributing suggestions for work improvement - Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
To be successful in the role, you should meet the following requirements:
- University degree or above (recognized by the state) - Strong interpersonal skills and effective presentation skills - Well-developed service and sales attitude with ability to work under pressure- Presentable, Outgoing and Persuasive - Good oral and written English is preferable
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
How many Customer Service & Support jobs are open in Beijing, China right now?
There are currently 169 open customer service & support positions in Beijing, China listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Beijing, China?
Companies currently hiring include HSBC, Applied Materials, Google, Snap Inc., Airbus Defence and Space, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Beijing, China?
Yes — 29 of the 169 open customer service & support positions offer remote or hybrid work (8 remote, 21 hybrid).
How do I apply for Customer Service & Support jobs in Beijing, China?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.