Customer Service & Support Jobs in Barcelona, Spain (Now Hiring) — 578 open — Page 21

Why should you join?

DocuWare stands for globally distributed, international teams, flat hierarchies, and an open company culture that encourages active participation and contribution. Mobile work and flexible working hours are part of our everyday life. Would you like to become part of an innovative company whose solutions digitalize everyday work across a wide range of industries? Then join our team!

Your Responsibilities

Join our dynamic team in Spain as a Professional Services Consultant (m/f/d) and become a key player in our mission to revolutionize business processes across the region! Leverage your expertise to lead projects from start to finish. By designing solutions that perfectly align with client objectives, you'll be playing a direct role in their success! Help us shape the future of document management and workflow automation in Spain!

Key Responsibilities:

• You will be the driving force behind the delivery of our projects, ensuring they are delivered on time, within budget and to the highest standards!
• As a customer-facing role, you will be responsible for managing customer expectations with a strong focus on customer satisfaction.
• You conduct discovery workshops to gain a deep understanding of the client's business processes.
• You document the client's business processes and translate them into requirements for the DocuWare solution.
• Furthermore, you configure and implement the DocuWare solution, ensuring it meets the client's needs and expectations.
• You maintain a strong focus on customer satisfaction. Proactively addressing any issues or concerns is also part of your responsibilities.
• You guide and lead the client to maximize the benefits of digitizing their processes with DocuWare.
• You effectively oversee project timelines, deliverables, and budgets to ensure the successful implementation of multiple projects simultaneously.

What you need to succeed

• You have successfully completed a degree (preferably in (business) informatics) or comparable training with relevant knowledge in the IT sector.
• You have already gained several years of practical work experience as a (IT) consultant or in the implementation of (IT) projects.
• You have strong project management skills and a demonstrated ability to manage multiple projects simultaneously.
• You are characterized by excellent communication-, interpersonal-, and facilitation skills.
• In addition to that you have the ability to conduct thorough discovery workshops and create accurate process documentation.
• You are experienced in in pre-sales, and post-sales support.
• You are customer-focused and driven by a passion for improving business processes through innovative solutions.
• You have excellent Spanish and English communication skills.

What we can offer

There are many great reasons to join DocuWare - our company culture is only one of them.
As part of the DocuWare team, you will benefit from many advantages:

• Globally distributed, international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• Flexible work location and hours: You work hybrid - on the road or in our modern office - and you have the flexibility to arrange your own working hours.
• Individual support: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
• Well-earned rest: 35 vacation days per year.
• Mental health support: With our employee assistance program you have free and confidential access to resources and support for your well-being and stress management at any time.
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world. Regularly you will visit our office in Germering, where all the colleagues from Europe come together for one week.
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations.
• We offer a stable job with a well established and growing company.
• Monthly Benefit: Receive a monthly allowance of 50 euros to use as you wish!
• We only use the latest technologies - find out more on Stackshare.
• Up to 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.
• Buddy Program: You'll be paired with a buddy, who will support you during your onboarding and offer valuable tips.

For better insights, check us out on Instagram!

Our Values

Our application process

Your hiring partner

Anja Krieling
Recruiting Specialist & Employer Branding

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