Baltimore, Maryland, United States · On-site
About Us Located in the vibrant heart of downtown, the Baltimore Marriott Inner Harbor at Camden Yards offers exceptional opportunities for our valued associates. Positioned for convenience with easy access to public tra…
Skills: Customer Service, Staff Supervision, Conflict Resolution, Front Office Operations, Mathematical Skills
Baltimore, Maryland, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Guest Service, Luggage Handling, Hospitality Standards, Customer Experience, Communication Skills
Baltimore, Maryland, United States · On-site
Sims Metal (Sims) is a global leader in metal recycling. With facilities across the globe, Sims plays an intrinsic role in the circular economy by making resources available for future use. As a responsible corporate cit…
Skills: Cash Handling, Customer Service, Material Inspection, Inventory Management, Basic Math
Baltimore, Maryland, United States · On-site
$15/hr–$16/hr
Job Description We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identit…
Skills: Driving, Navigation, Customer Communication, Inventory Management, Parts Picking
Baltimore, Maryland, United States · On-site
$19/hr–$25/hr
Job Description: The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships…
Skills: Professional Etiquette, Communication, Collaboration, Teamwork, Confidentiality
Baltimore, Maryland, United States · On-site
$17/hr–$20/hr
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Order Pulling, RF Scanner Operation, Inventory Management, Warehouse Operations, Packaging
Baltimore, Maryland, United States · On-site
$33k–$55k/yr
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service
Baltimore, Maryland, United States · On-site
Location: Delta Air Lines BWI Pay Rate: Salary - Salary Plan, 80,000.00 USD Annual Work Shift: Job Description We’re looking for a friendly, compassionate, leader to join our aviation services team! Lead a goal-oriented …
Skills: Interpersonal Skills, Communication, Customer Service, Professionalism, Decision Making
Baltimore, Maryland, United States · On-site
Work Shift Day Scheduled Weekly Hours 40 Summary This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support fun…
Skills: Patient Scheduling, Data Entry, Electronic Medical Records, Customer Service, Medical Terminology
Baltimore, Maryland, United States · On-site
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. …
Skills: CDL Driving, Cargo Securement, Vehicle Inspection, Customer Service, Forklift Operation
Baltimore, Maryland, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Guest Relations, Transportation Coordination, Local Knowledge, Customer Service, Communication Skills
Baltimore, Maryland, United States · On-site
$18/hr–$29/hr
SUMMARY: Assist physicians in providing high-quality patient care, while also exhibiting strong customer service skills to our patients and the overall practice. Brown University Health employees are expected to successf…
Skills: Patient Care, Vital Signs, EKG, Injections, Patient Education
Baltimore, Maryland, United States · On-site
$20/hr–$23/hr
Why us? Achieving personal and professional growth is one of our values at Sage Hospitality Group. We believe it’s not just about the work you do, but it’s about who you are. We know your job isn’t your life. That’s why …
Skills: Supervisory Skills, Staff Training, Quality Control, Inventory Management, Guest Relations
Baltimore, Maryland, United States · On-site
Job Description Heritage Honda Bel Air is growing, and we’re looking for a reliable, motivated Lot Attendant to keep our busy dealership running smoothly. In this vital role, you’ll support our Service, Sales, and Parts …
Skills: Vehicle Handling, Lot Organization, Safety Compliance, Time Management, Dependability
Baltimore, Maryland, United States · On-site
$16/hr–$17/hr
Your Impact at Lowe’s As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliver…
Skills: Freight Receiving, Stocking, Inventory Management, Forklift Operation, Pallet Jack Operation
Baltimore, Maryland, United States · On-site
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We are seeking a professional and customer service focu…
Skills: Customer Service, Administrative Support, Mail Processing, Print Services, Microsoft Office
Baltimore, Maryland, United States · On-site
We’re thrilled that you are interested in joining us here at the Amynta Group! We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Se…
Skills: Attention to detail, Microsoft Excel, Microsoft Word, Data Entry, Clerical experience
Baltimore, Maryland, United States · On-site
About Us Located in the vibrant heart of downtown, the Baltimore Marriott Inner Harbor at Camden Yards offers exceptional opportunities for our valued associates. Positioned for convenience with easy access to public tra…
Skills: Customer Service, Front Office Operations, Conflict Resolution, Mathematical Skills, Computer Literacy
Baltimore, Maryland, United States · On-site
$75k–$85k/yr
About Us Located in the vibrant heart of downtown, the Baltimore Marriott Inner Harbor at Camden Yards offers exceptional opportunities for our valued associates. Positioned for convenience with easy access to public tra…
Skills: Housekeeping Management, Laundry Operations, Budget Development, Expense Management, Labor Management
Baltimore, Maryland, United States · On-site
Overview Admiral Security Services was established in 1976 and has consistently grown for over four decades. Today, we service hundreds of locations nationally, provide security coverage to millions of square feet of pub…
Skills: Access Control, Security Patrolling, Customer Service, Microsoft Office, Incident Reporting
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Assist the Front Office Manager in overseeing daily operations to ensure high guest satisfaction and compliance with corporate policies. Manage the guest arrival and departure process while supervising and directing guest service agents.
Requires at least one year of customer service experience in hospitality or a similar industry. Must possess strong communication skills, basic mathematical ability, and the physical capacity to work behind a front desk.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Essential Duties and Responsibilities
Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.
Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote •HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
One year experience in customer service in hospitality or similar industry.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to access and accurately input information using a moderately complex computer system.
Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.
Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Effective verbal and written communication skills.
•Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Founded in 1985, HEI Hotels & Resorts is one of the nation’s leading privately held hotel investment and third-party management companies. Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. Our operating platform is built exclusively for institutional hotel assets in key Urban, Super-Suburban, and Resort locations. Our success is built on creating a culture of empowerment and accountability with experiences that guests appreciate, all while achieving highly profitable performance measurements. It’s a unique blend of Art and Science that has fueled our reputation and earned the trust of our unparalleled group of institutional partners.
Offices: 101 Merritt 7 Corporate Park, 1st Floor, Norwalk, CT 06851, US
There are currently 1,163 open customer service & support positions in Baltimore, MD listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Mercy Medical Center, Baltimore, MD, CVS Health, MileOne Autogroup, Royal Farms, John Hopkins University, among others. Browse the listings above to see every active employer.
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