Baltimore, Maryland, United States · Remote Solely
Entry level
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: QA, Support Engineering, AI-driven automation, Healthcare workflows, Technical documentation
Lowe's Companies, Inc.
Merchandising Part Time Days
Baltimore, Maryland, United States · On-site
$16/hr–$17/hr
Entry level$22B raised
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Lowe's Companies, Inc.
Cashier Part Time
Baltimore, Maryland, United States · On-site
$16/hr–$17/hr
Entry level$22B raised
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Medical Student/ED Office Assistant - Diagnostic Imaging-(Part Time Less than 20 hours weekly)
Baltimore, Maryland, United States · On-site
$32k–$47k/yr
Entry level
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Kitchen Program Assistant - 3p-11p - Weekends/Holidays
Baltimore, Maryland, United States · On-site
Entry level
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Program Assistant - 3pm-11pm Saturday to Wednesday
Baltimore, Maryland, United States · On-site
Entry level
Pay Rate: $17.50 per hour Work Schedule: 3:00PM to 11:00PM, Saturday - Wednesday Location: Weinberg Housing & Resource Center (WHRC), Baltimore, MD Work Arrangement: On-site Catholic Charities of Baltimore is seeking a P…
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The QA/Support Engineer will author and QA AI-driven automations for healthcare workflows and execute high-volume repetitive tasks. They will also maintain technical documentation and contribute to the improvement of core applications and internal tooling.
Requirements
Candidates must have at least 1 year of technical or software-adjacent experience and be authorized to work in the US. Proficiency in AI-driven automation, documentation, and collaboration tools like GitHub, Slack, and JIRA is required.
Full job description
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a QA/Support Engineer to author and QA AI-driven automations against defined healthcare workflows, execute high-volume repetitive automation tasks with accuracy, and maintain structured technical and process documentation for a healthcare technology platform. You will contribute to continuous improvements of core applications and internal tooling while collaborating across product, engineering, and QA teams using GitHub, Slack, and JIRA. This is a 3-month contract engagement with potential for extension, requiring fast ramp-up and strong attention to detail.
WHAT YOU WILL DO
- Provide support and documentation.
- Execute detailed and high-volume, repetitive automation tasks with accuracy.
- Contribute to continuous improvements of core applications and internal developer tooling to optimize customer and team workflows.
- Create structured technical and process documentation to support ongoing application operations.
- Utilize remote communication and collaboration platforms such as GitHub, Slack, and JIRA to maintain project alignment and speed.
MUST HAVES
- You must be authorized to work for ANY employer in the US (e.g., Green card holders, TN visa holders, GC EAD, H4 EAD, U4U with EAD), as we are unable to sponsor or take over employment visa sponsorship at this time;
- 1+ years of technical or software-adjacent experience; comfortable working from structured process documentation.
- Experience authoring and QAing AI-driven automations against defined healthcare workflows.
- Fast ramp-up time expected within a few days of joining.
- Detail-oriented and comfortable with high-volume, repetitive task execution.
- A strong sense of ownership and willingness to overcome every challenge with the same level of energy, regardless of the complexity or the end goal.
- Experience working in an environment leveraging remote communication and collaboration tools such as GitHub, Slack, and JIRA.
- Strong communication skills with excellent interpersonal effectiveness, in one-on-one interactions and presenting to a room.
- A deep sense of quality and attention to detail.
- Strong software engineering foundation and experience.
- Upper-intermediate English level.
NICE TO HAVES
- Experience within the healthcare domain.
PERKS AND BENEFITS
- Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
- Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
- Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
- Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
- Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
- Well-being & support: access local well-being programs and people-focused support tailored to your location
We turn ideas into software that people love. Solutions that drive
business growth. Dedicated engineering & design teams
Industry
Software Development
Company size
1,001-5,000 employees
Founded
2010
Headquarters
Boca Raton, Florida
LinkedIn followers
62,272
AgileEngine is a digital consultancy offering top-1% tech talent across 15+ countries. We’ve helped 300+ clients in 17+ industries — from VC-backed startups to Fortune 500 brands — build software that solves real-world problems and drives measurable impact. Our clients achieve up to 3x higher ROI and 3x faster time-to-hire, with some partnerships spanning 10+ years.
Work with AgileEngine your way. Our flexible engagement models include staff augmentation and end-to-end product delivery, depending on your needs — ensuring faster scaling, seamless collaboration, and AI-enhanced productivity.
What we offer:
• Custom software development – scalable web, mobile, and backend solutions.
• AI & data solutions – GenAI, ML, and analytics for faster, smarter decisions.
• Design solutions – UX/UI consultancy and product design that wows users.
• Quality solutions – QA automation and testing for flawless delivery.
Our impact speaks for itself. AgileEngine has been listed on the Inc. 5000 for nine consecutive years, named among the Top 100 Software Development Companies of 2025 by Techreviewer, and recognized by Clutch as a Top Machine Learning Company.
Ready to build something exceptional? Schedule a free discovery call with our team!
Offices: Boca Raton, Florida, US · Greater São Paulo, BR · Ciudad de México, 00-16, MX · Kyiv, 01000, UA · Kharkiv, 61000, UA
How many Customer Service & Support jobs are open in Baltimore, MD right now?
There are currently 1,749 open customer service & support positions in Baltimore, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Baltimore, MD?
Companies currently hiring include CVS Health, BJ's Wholesale Club, John Hopkins University, Royal Farms, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Baltimore, MD?
Yes — 165 of the 1749 open customer service & support positions offer remote or hybrid work (83 remote, 82 hybrid).
How do I apply for Customer Service & Support jobs in Baltimore, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.