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Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Long-term disability insurance, Life insurance, 401(k) matching
Posted 7d ago
~40 hrs/week
Responsibilities
The Personal Banker provides coverage for both teller services and personal banking, ensuring high-quality customer service and accurate transaction processing. They are responsible for educating customers on financial products, managing cash, and maintaining compliance with bank policies and regulations.
Requirements
Candidates must possess exceptional customer service skills, proficiency in Microsoft applications, and strong communication abilities. Availability for a rotating schedule including Saturdays is required, and cash-handling experience is preferred.
Full job description
Job Description
It’s about interactions more than transactions.
Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in everchanging fast paced environments?
At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.
Who you are:
As a Personal Banker I, you are the first point of contact for many of our customers, and you set the standard for what it means to bank with us. Our personal bankers believe in trust, integrity, and building relationships with our customers, who span generations. They’re empathetic problem-solvers who consistently deliver our kind of banking experience—the kind that makes people want to stop by the bank and say hello.
What you’ll do:
Responsible for providing coverage in both personal banking and teller services while meeting consumer banking performance standards
Educate and advise customers on deposits, loans and provide support for any service or account maintenance issues
You stand firm in integrity and want to do what is right for each customer. You are able to use good judgment in every situation, in the moment
Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures
Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
Manage risk while actively practicing loss prevention
Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies
Develop relationships with clients. Desire to be their point of contact – they know your name and you know theirs
Provide advice and guidance and help people along their financial journey
Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
What you’ll need:
Required Availability: Monday–Friday, 7:30am–6:15pm with Rotating Saturdays, 8:30am–1:30pm
Exceptional customer service skills
Proficiency in Microsoft applications
Excellent written and verbal communication skills
Additional Preferred Skills:
Cash-handling experience
College hours
Experience in dealing with fraud, protecting customers’ money, and build trust so clients feel comfortable and safe
Frost Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Referral bonus program + more!
Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.
Banking that’s people first, second and third. #ExactlyWhatYouUnexpected
Industry
Financial Services
Company size
5,001-10,000 employees
Founded
1868
Headquarters
San Antonio, Texas
LinkedIn followers
47,055
Frost provides banking, investments, and insurance services to businesses and individuals throughout Texas. Founded in 1868, Frost is now one of the 50 largest U.S. banks by asset size.
Since the beginning, we have been committed to making people’s lives better — our clients and our coworkers. When you work at Frost, it’s about more than a job. It’s about creating and delivering great experiences every time we interact with one another. It’s about teamwork, collaboration, and a commitment from everyone involved. It’s about the person who greets our clients at the door to those developing the latest technology to help us serve our customers in ways no other bank can. It’s about banking on our values to provide excellent customer service and fulfilling careers with competitive compensation, generous benefits, and a healthy work-life balance.
And it shows. It’s why we’ve been named No. 1 in Texas for Consumer Banking Customer Satisfaction by J.D. Power for 16 years in a row. For J.D. Power 2025 award information, see: jdpower.com/awards.
Visit our careers page to search for open positions and become a part of the Frost family: https://careers.frostbank.com
Frost is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status. For more information on our social media policies, please visit frostbank.com/social.
Offices: 111 W Houston St, San Antonio, Texas 78205, US
How many Customer Service & Support jobs are open in Austin, TX right now?
There are currently 5,229 open customer service & support positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Austin, TX?
Companies currently hiring include Domino's, CVS Health, Compass Group, Goodwill Central Texas, Greystar, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Austin, TX?
Yes — 595 of the 5229 open customer service & support positions offer remote or hybrid work (211 remote, 384 hybrid).
How do I apply for Customer Service & Support jobs in Austin, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.