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The Test Center Administrator is responsible for greeting examinees, verifying identification, and performing security checks. They must also continuously monitor candidates during exams to ensure a secure and fair testing environment.
Requirements
Candidates must have a high school diploma or equivalent and at least one year of customer service experience. The role requires the ability to lift up to 40 pounds and maintain a flexible schedule including Saturdays.
Full job description
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Test Center Administrator
REPORTS TO: Test Center Manager
DEPARTMENT: Test Center
LOCATION: Austin, TX
TEST CENTER ADDRESS: 7718 Wood Hollow Dr Suite 100, Austin, TX 78731
The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.
Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.
PERKS for employees hired for 20+ hours:
12 Paid Holidays Off annually based on work schedule and start date
No selling or quotas
Office setting environment
No inventory, stocking, floor moves or overnight shifts!
Paid training
Sick time prorated based on start date
401K
Employee Assistance Program
Vision
FSA
Include these PERKS for employees hired for Full Time:
Legal
Vacation
AVAILABLE SCHEDULE:
Full Time - Hours Will Vary
Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
Schedules are available 2 weeks in advance.
RESPONSIBILITIES:
Maintain and apply expert knowledge of test center policies, practices and procedures
Greet examinees and verify identification
Perform required security checks including the use of wands
Continuously monitor candidates as they complete exams
Report and/or resolve candidate issues with urgency
Maintain secure environment and materials in the test center at all times
Ensure every candidate receives a fair and comfortable testing experience
Report any occurrences outside company guidelines
Ability to be flexible with scheduling based on Prometric days of operations
Represent Prometric's vision, mission and values
Safeguard the test center from misconduct
If applicable, digitally scan and record candidate fingerprint identification
QUALIFICATIONS:
EDUCATION:
High school diploma or equivalent required
College experience a plus
EXPERIENCE:
Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
Must be 18 years of age to qualify
SKILLS:
Ability to communicate professionally and effectively with candidates and coworkers
Ability to write detailed and accurate reports and correspondence
Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)
PHYSICAL JOB REQUIREMENTS
Must be able to bend, stoop, and lift up to 40 pounds
Ability to remain in a stationary position for extended periods of time while administering exams
Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
Related keywords
Test Center AdministratorCustomer ServiceProctoringSecurityExam IntegrityMicrosoft OfficeOutlookData EntryInventory ManagementTesting SolutionsCertificationLicensingAdministrativeFacility Management
Empowering a skilled global workforce to solve tomorrow’s challenges through transformative education and opportunity.
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Headquarters
White Marsh, MD
LinkedIn followers
126,988
Prometric is a global leader in credentialing and skills development. With 30+ years of experience and the largest test center network, we empower organizations to build tomorrow’s workforce across all industries and professions.
🌍 8K+ test centers | 180+ countries | 70 languages
Offices: 7941 Corporate Drive, White Marsh, MD 21236, US · Finnabair Crescent, Dundalk, County Louth, IE
How many Customer Service & Support jobs are open in Austin, TX right now?
There are currently 5,139 open customer service & support positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Austin, TX?
Companies currently hiring include Domino's, CVS Health, Goodwill Central Texas, Compass Group, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Austin, TX?
Yes — 591 of the 5139 open customer service & support positions offer remote or hybrid work (210 remote, 381 hybrid).
How do I apply for Customer Service & Support jobs in Austin, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.