Austin, Texas, United States · On-site
$51k–$62k/yr
Desktop Support Associate Requisition ID: req1428 Employment Type: Unclassified Regular Full-Time (URF) Division: Client Services Compensation: 51,465.00 - 61,634.00, Annual Salary Job Closing: 8/21/2026 Location: TRS He…
Skills: Desktop support, PC hardware troubleshooting, Software installation, Windows operating systems, Ticketing software
Austin, Texas, United States · On-site
$67k–$90k/yr
Contact Center Speech Tuner Requisition ID: req1430 Employment Type: Unclassified Regular Full-Time (URF) Division: Contact Center Compensation: 67,081.00 - 90,000.00, Annual Salary Job Closing: Sunday, 8/23/2026 11:59PM…
Skills: Speech analytics, Contact center operations, Quality assurance, Data analysis, IVR systems
Austin, Texas, United States · Remote OK
$49k–$58k/yr
Telephone Counselor Associate (Remote - Texas Residents) Requisition ID: req1427 Employment Type: Unclassified Regular Full-Time (URF) Division: Pension Services Compensation: 48,620.00 - 58,228.00, Annual Salary Job Clo…
Skills: Customer service, Telephone counseling, Benefit administration, Problem resolution, Active listening
Austin, Texas, United States · On-site
$43/hr–$46/hr
IMD Student Intern - Public Markets Requisition ID: req1426 Employment Type: Unclassified Temporary Full-Time (UFP) Division: Public Markets Compensation: 43.27 - 46.30, Hourly Wage Job Closing: 9/10/2026 11:59pm CST Loc…
Skills: Investment research, Statistical analysis, Financial analysis, Quantitative research, Valuation multiples
Austin, Texas, United States · On-site
Director, AI & Data Platforms Requisition ID: req1420 Employment Type: Unclassified Regular Full-Time (URF) Division: Enterprise Data & Analytics Compensation: Depends on Qualification Job Closing: 8/23/2026 Location: TR…
Skills: AI Strategy, Data Platform Engineering, Cloud Architecture, Enterprise Governance, Azure AI Services
Austin, Texas, United States · On-site
$108k–$135k/yr
Manager of Records and Information Management Requisition ID: req1424 Employment Type: Unclassified Regular Full-Time (URF) Division: Records & Document Services Compensation: $108,036.00 - 135,044.00, Annual Salary Job …
Skills: Records Management, Information Governance, Staff Supervision, Policy Development, Budget Administration
Austin, Texas, United States · On-site
$81k–$112k/yr
Budget Analyst or Budget Analyst Senior Requisition ID: req1421 Employment Type: Unclassified Regular Full-Time (URF) Division: Budget & Financial Analysis Compensation: Dependent on qualifications Job Closing: 8/11/2026…
Skills: Budget Preparation, Financial Analysis, Fiscal Reporting, Position Control, Budget Forecasting
Austin, Texas, United States · On-site
Investment Operations Middle Office Analyst - Associate Requisition ID: req1415 Employment Type: Unclassified Regular Full-Time (URF) Division: Middle Office Operations Compensation: Depends on Qualifications Job Closing…
Skills: Financial Analysis, Data Reconciliation, Portfolio Management, SQL, PowerBI
Austin, Texas, United States · On-site
Investment Legal Specialist Requisition ID: req1414 Employment Type: Unclassified Regular Full-Time (URF) Division: IMD Legal & Compliance Compensation: Depends on Qualification Job Closing: July 31st at 5:00 PM CST Loca…
Skills: Legal Research, Securities Litigation, Matter Management, Electronic Invoicing, Drafting Pleadings
Austin, Texas, United States · On-site
$60k–$72k/yr
Contract Services Data Analyst Associate(Fellowship Program) Requisition ID: req1406 Employment Type: Unclassified Temporary Full-Time (UFP) Division: Contract Services Admin Compensation: 60,027.00 - 71,889.00, Annual S…
Skills: Data Analysis, SQL, Excel, PowerPoint, PowerBI
Austin, Texas, United States · On-site
$62k–$78k/yr
AI & Automation Analytics Associate(Fellowship Program) Requisition ID: req1409 Employment Type: Unclassified Temporary Full-Time (UFP) Division: Analytics & Financial Insights Compensation: 62,113.00 - 77,640.00, Annual…
Skills: Data Analytics, Power BI, SQL, AI Automation, Reporting
Austin, Texas, United States · On-site
$89k–$118k/yr
Senior Talent Acquisition Specialist Requisition ID: req1413 Employment Type: Unclassified Regular Full-Time (URF) Division: Organizational Excellence Compensation: 89,286.00 - 118,000.00, Annual Salary Job Closing: Augu…
Skills: Full-cycle Recruiting, Strategic Sourcing, Employer Branding, Candidate Experience, Talent Pipeline Management
Austin, Texas, United States · On-site
Multi-Asset Trade Operations Senior Analyst Requisition ID: req1404 Employment Type: Unclassified Regular Full-Time (URF) Division: Multi-Asset Trade Operations Compensation: Depends on Qualifications Job Closing: Septem…
Skills: Trade Settlement, Financial Analysis, Reconciliation, Corporate Actions, Investment Operations
Austin, Texas, United States · On-site
Private Equity Senior Analyst Requisition ID: req1381 Employment Type: Unclassified Regular Full-Time (URF) Division: PE Principal Investments Compensation: Depends on Qualifications Job Closing: July 17, 2026 at 5:00 PM…
Skills: Financial Modeling, Valuation Analysis, Due Diligence, LBO Modeling, DCF Analysis
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The Desktop Support Associate provides first-level technical support for PC hardware and software, including installation, configuration, and troubleshooting. They also manage support tickets, maintain network port information, and assist with telecommunications and mobile device operations.
Candidates must have a high school diploma or GED and at least one year of full-time experience in IT helpdesk or desktop support. Proficiency in Microsoft Windows environments and strong customer service skills are required for this on-site role.
Requisition ID: req1428
Employment Type: Unclassified Regular Full-Time (URF)
Division: Client Services
Compensation: 51,465.00 - 61,634.00, Annual Salary
Job Closing: 8/21/2026
Location: TRS Headquarters Building 2
1900 Aldrich Street
Austin, Texas, 78723
United States
WHO WE ARE:
The Information Technology (IT) Division lays the foundation for TRS to deliver excellent service experiences across the organization and with our members. We serve with purpose through mentorship and collaboration across a broad variety of teams unified by innovation to create technology and information solutions that have a positive impact on our members’ lives.
We invite you to join one of Austin’s Top Workplaces. TRS offers a best-in-class combination of technology and continuous learning opportunities to equip you to solve problems, expand your knowledge, and create impact for 1 in 20 Texans.
The Desktop Support Associate performs routine systems support work. The incumbent will provide first-level support to the TRS user community for routine PC hardware and software-related questions and problems and assist with the installation and configuration of computer systems and applications. This position will proactively work with Information Technology (IT) staff and agency employees.
This position requires on-site work at our Austin, Texas location.
WHAT YOU WILL DO:
Client Support
•Answers and logs TRS user calls utilizing Client Services management software.
•Troubleshoots routine PC hardware and software problems with users via telephone.
•Ensures status is provided to agency users regarding IT-related issues and outstanding Client Services calls.
•Routes tickets to escalation teams upon determining that a problem is beyond the user’s ability to correct.
•Escalates trouble call assignments as required, notifying management of critical outstanding issues.
Systems Support
•Assists PC Support Staff with desk side trouble calls.
•Configures desktop operating systems and local area network (LAN) access.
•Installs PC hardware and software, including additional memory, modems, CD-ROM’s, disk drives, operating systems, and other required accessories.
•Assists in developing and testing core images used for desktop deployments.
•Maintains building wiring and network port information.
•Provides support for Telecommunications staff, including assisting with phone moves, adds and changes, and daily operations/maintenance of telecommunications systems such as voicemail and assisting with mobile device support.
•Develops and provides documentation, users guides, and technical assistance to TRS staff on PC related software applications.
•Participates in special Information Technology projects as assigned.
Performs related work as assigned.
WHAT YOU WILL BRING:
Required Education
•High school diploma or GED.
Required Experience
•One (1) year of full-time experience in IT helpdesk or PC desktop support or related experience.
Required Registration, Certification, Licensure
•None
Preferred Qualifications
•Bachelor’s degree from an accredited college or university in computer science, information technology, or a closely related.
•Experience assembling, installing, and repairing PC hardware and software.
•Working knowledge of ticketing software and general Client Services best practices and processes.
•Training and/or certification in ITIL v3.
Knowledge, Skills, and Abilities
Knowledge of:
•The practices, principles, and techniques of computer operations.
•Service Desk management software and general Client Services best practices and processes.
•Microsoft Windows operating systems, Office suites, and general PC hardware and software used in a business environment.
Skill in:
•Listening and offering exceptional customer service with a high level of initiative and follow-through.
•Troubleshooting complex PC hardware and software problems.
•Using a computer in a Microsoft Windows environment with work processing, spreadsheet, and other business software.
•Assembling and disassembling PC hardware and installing and configuring Microsoft Office products.
•Communicating complex technical information via telephone to people of all levels of technical skill and knowledge.
•Planning, organizing, and coordinating work assignments to effectively meet frequent and/or multiple deadlines, handling multiple tasks simultaneously, and managing conflicting priorities and demands.
•Written and verbal communication.
Ability to:
•Establish and maintain harmonious working relationships with co-workers, agency staff, and external contacts.
•Work effectively in a professional team environment.
•Work extended and irregular hours due to internal and external obligations, and travel occasionally for training.
•Perform on-call, evening or weekend work.
Earning your trust every day.
The Teacher Retirement System of Texas (TRS) is responsible for investing funds under its stewardship and for delivering benefits to members as authorized by the Texas Legislature. Our mission is to improve the retirement security of Texas educators by prudently investing and managing trust assets and delivering benefits that make a positive difference in members’ lives. TRS is a defined benefit plan, with retirement benefits determined by a pre-established formula. The trust fund is sustained principally by three sources-contributions by members during their working careers, contributions by the state, and investment revenues. TRS was founded more than 85 years ago and has $225 billion in assets, making it the largest public retirement system in Texas in both membership and assets. It is the 6th largest public pension plan in the U.S. and is among the 20th largest in the world. The agency serves over 2.1 million people, of which over 1 million are public and higher education members and over 400,000 are retirement recipients and beneficiaries. The Teacher Retirement System of Texas is constantly growing and looking for bright and talented individuals to join several departments, including Pension Services, Investment Management, Health, Organizational Excellence, IT, Legal and Compliance, and many more. TRS employees work in a culture of trust and collaboration and pride themselves in making a profound impact in the lives of Texas public education teachers. Additionally, TRS has the received the Top Workplaces USA award nearly consistently from 2012-2025, which can be attributed to its great leaders and employees. TRS is truly a great place to work and grow.
Offices: 4655 Mueller Blvd, Austin, Texas 78723, US · 6611 Boeing Dr, El Paso, Texas 79925, US · 1900 Aldrich St, Austin, Texas 78723, US
Earning your trust every day.
The Teacher Retirement System of Texas (TRS) is responsible for investing funds under its stewardship and for delivering benefits to members as authorized by the Texas Legislature. Our mission is to improve the retirement security of Texas educators by prudently investing and managing trust assets and delivering benefits that make a positive difference in members’ lives. TRS is a defined benefit plan, with retirement benefits determined by a pre-established formula. The trust fund is sustained principally by three sources-contributions by members during their working careers, contributions by the state, and investment revenues. TRS was founded more than 85 years ago and has $225 billion in assets, making it the largest public retirement system in Texas in both membership and assets. It is the 6th largest public pension plan in the U.S. and is among the 20th largest in the world. The agency serves over 2.1 million people, of which over 1 million are public and higher education members and over 400,000 are retirement recipients and beneficiaries. The Teacher Retirement System of Texas is constantly growing and looking for bright and talented individuals to join several departments, including Pension Services, Investment Management, Health, Organizational Excellence, IT, Legal and Compliance, and many more. TRS employees work in a culture of trust and collaboration and pride themselves in making a profound impact in the lives of Texas public education teachers. Additionally, TRS has the received the Top Workplaces USA award nearly consistently from 2012-2025, which can be attributed to its great leaders and employees. TRS is truly a great place to work and grow.
Offices: 4655 Mueller Blvd, Austin, Texas 78723, US · 6611 Boeing Dr, El Paso, Texas 79925, US · 1900 Aldrich St, Austin, Texas 78723, US
