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Full-time
high school, associate degree, bachelor degree, professional certificate
Medical insurance, Dental insurance, Vision insurance, Paid time off, Paid parental leave, Bereavement leave
Posted 2d ago
Apply by Aug 3
~40 hrs/week
Responsibilities
The coordinator manages patient health information, including processing records requests, maintaining accurate charts, and performing medical record audits. They also act as a liaison to coordinate patient referrals for specialty services while ensuring compliance with HIPAA and organizational policies.
Requirements
Candidates must have a high school diploma or equivalent, with an associate or bachelor's degree in a healthcare-related field preferred. At least one year of experience in medical records or patient support services in an ambulatory setting is preferred, along with knowledge of HIPAA guidelines.
Full job description
The Medical Records and Patient Services Coordinator is a cross-trained position responsible for performing medical records functions and coordinating patient referrals to support timely,accurate, and seamless patient care.
The position is located at the AvitaCare Atlanta Clinic (2140 Peachtree Road).
Enjoy a work schedule with no weekends, holidays, or late evenings! Standard work hours are Monday through Friday, 8:30 AM to 4:30 PM.
About the Role:
Manages patient health information by processing release-of-information requests, maintaining complete and accurate medical records, coordinating specialty referrals, verifying insurance and demographic information, and communicating with patients and healthcare providers
Performs medical record audits and ensures records are complete prior to filing, refiling, or closing related tasks
Responsible for handling more complex records requests with the support of legal/compliance teams regarding court requested records
Sort, file, scan, upload, and collate medical records and information, including progress notes, treatment plans, nursing/clinical notes, discharge summaries, lab and imaging reports, hospital records, referral information, test results, and other patient documentation
Creates and maintains medical record files and ensures records are complete, accurate, timely, and filed appropriately in the patient chart
Process requests for medical records from outside agencies, third-party sponsors, healthcare providers, and other authorized requestors
Maintains release-of-information documentation, completed ROIs, logs, statistics, and other required records in accordance with legal, compliance, and organizational requirements
Coordinates and process all patient referrals for specialty services, hospital services, outpatient services, and other patient specialty health services
Monitors outstanding referral reports, missing consultation notes and pending documentation
Assists designated staff in locating records, documents, and referral-related information
Obtains and verifies registration data, demographic information, insurance coverage, eligibility, and required authorizations with a high degree of accuracy
Completes referral forms, requisitions, authorizations, and related administrative documentation as needed
Schedules referral appointments and contact patients in a timely manner regarding referral requirements and scheduling needs
Acts as a liaison between Avita Care Atlanta, internal providers, external physicians, specialty offices, hospitals, and other healthcare partners while demonstrating strong customer service
All duties are performed in compliance with HIPAA, Avita Care Atlanta policies, and applicable regulatory requirements
Additional responsibilities assigned as needed
About You:
High school diploma or equivalent required
Associate degree or bachelor’s degree in a healthcare-related field preferred
Certification in health records preferred
One year experience in medical referrals, medical records, or related medical patient support services in an ambulatory setting preferred
Knowledge of medical records processes, release-of-information requirements, confidentiality standards, and HIPAA guidelines required
Experience with quantitative medical record reviews preferred
Maintains a high level of patient confidentiality
Demonstrates attention to detail and the ability to multi-task
Strong customer service skills and the ability to serve as a professional liaison between patients, providers, and outside organizations
Bilingual in Spanish preferred
Proficient in English, with strong verbal and written communication skills
Ability to use computer systems, electronic health records, Microsoft Office, and general office equipment
Experience with eClinical Works preferred
At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired tobe the care that unlocks the full potential of health for all.We’re committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ+, HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as a Best Place to Work for LGBTQ+ Equality. Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.
Avita Care Solutions offers a comprehensive benefits package:
Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings.
Six company paid holidays and three personal floating holidays, paid time off (PTO), paid leaves - two weeks paid parental leave, bereavement, sick leave, time to vote and jury duty, award recognition program, professional learning and development opportunities.
Company paid benefits – basic life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, health/dependent flexible spending.
Voluntary benefits – long and short-term disability, pet insurance, legal, accident, hospital indemnity, critical illness, whole and supplementary life insurance, identity theft protection, 401(K) retirement savings plan with company match.
All benefits are subject to the applicable plan terms.
Related keywords
Medical RecordsPatient ServicesReferralsHIPAAeClinical WorksInsurance VerificationRelease of InformationHealth EquityAmbulatory SettingPatient DocumentationMicrosoft OfficeElectronic Health RecordsComplianceDemographic InformationClinical NotesDischarge Summaries
Avita is committed to promoting health equities by providing comprehensive, compassionate, and inclusive care. Avita Care Solutions includes Avita Pharmacy, AvitaCare Atlanta, and Q Care Plus. Avita’s community care management strategy enables patients and covered entities to remove barriers across the care continuum by providing pharmacy services, 340B program administration, digital health, and clinical care delivery for more than 220,000 patients through over 500 pharmacy services agreements with covered entities at 60+ locations nationwide. For the last three years, Avita has earned 100% on the Human Rights Campaign Foundation’s Corporate Equality Index, which benchmarks LGBTQ+ workplace inclusion and is a recipient of the organization’s Equality 100 Award: Leader in LGBTQ+ Workplace designation.
Offices: 5700 Granite Pkwy, Ste 425, Plano, Texas 75024, US · 522 S San Pedro St, Ste 141, Los Angeles, California 90013, US · 954 N Vermont Ave, Ste 132, Los Angeles, California 90029, US · 3590 E Imperial Hwy, Rm 101, Lynwood, California 90262, US · 325 E 7th St, Rm 101, Los Angeles, California 90014, US
How many Customer Service & Support jobs are open in Atlanta, GA right now?
There are currently 4,021 open customer service & support positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Atlanta, GA?
Companies currently hiring include Compass Group, Macy's, Domino's, CVS Health, Truist, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Atlanta, GA?
Yes — 661 of the 4021 open customer service & support positions offer remote or hybrid work (327 remote, 334 hybrid).
How do I apply for Customer Service & Support jobs in Atlanta, GA?
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