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$19/hr–$21/hr
Full-time
high school
Posted 39d ago
~40 hrs/week
Responsibilities
The Patient Access Representative is responsible for registering patients, maintaining medical records, and managing the dissemination of resources to meet patient needs. They also handle incoming calls, process paperwork, and ensure compliance with HIPAA standards regarding protected health information.
Requirements
Candidates must have a High School Diploma or equivalent and at least one year of experience in a healthcare environment. Proficiency in Microsoft Office Suite and strong interpersonal and communication skills are required.
Full job description
Job Purpose
The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. The Patient Access Representative is also responsible for registering patients who need medical attention, maintaining medical records, receiving incoming calls and processing paperwork.
The schedule for this position is 3:00PM - 11:30 PM every other Sat/Sun and 1 day off during the week.
Duties & Responsibilities
Monitor the waiting area and address any complaints/concerns expressed by patients, family members or visitors
Notify appropriate personnel of complaints/concerns that require their attention, while proving interim solutions when necessary
Obtain accurate information from patients for registration, which includes correct name and address, phone number, insurance information, employment and signatures needed for processing.
Enter all essential information into the computer and ensure identification and insurance cards are photocopied and attached to the chart and ensure charts are signed for consent and initialed for correct address
Assist patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for Medicaid.
Provide assistance to hospital staff as needed
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
Qualifications
High School Diploma or Equivalent required
Min 1 year experience in Healthcare environment preferred
Proficiency in Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Gracious and welcoming personality for customer service interaction
Working Conditions
Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. Perform light lifting (up to 15 pounds).
Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
Work Environment: Works in a well-lighted/ventilated office setting. Subject to frequent interruptions. Minimal occupational exposure to infectious diseases, blood borne pathogens, hazardous chemicals, noxious odors, latex, or musculoskeletal injuries. Operate Office machines properly and in accordance with Hospital safety standards. Ability to work in accordance with Hospital Safety Standards.
Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.
About Us: A leader in the Revenue Cycle Management (RCM) industry, we provide healthcare systems, hospitals, and healthcare providers with the right tools, technology, and services to improve the patient experience and revenue collections so they can focus on delivering the highest quality care to those they serve.
How: We accomplish that through proprietary cutting edge technology, advanced analytics, uncompromised service delivery, and highly-trained people who are passionate about getting it done, every day.
Explore Opportunities: Our goal is to provide every employee with opportunities to learn, to grow, to be challenged. To help you get there, we provide thorough skills training through Med-Metrix University based on your job responsibilities and experience level. And, you’ll work closely with your management team to ensure role-specific training, resources, and coaching. See how you can start – or grow – your career at Med-Metrix.
Offices: 9 Entin Road, Parsippany, New Jersey 07054, US · 19176 Hall Rd, Clinton Township, Michigan 48038, US · 331 Newman Springs Rd, Red Bank, New Jersey 07701, US · 100 Quentin Roosevelt Blvd, Garden City, NY 11530, US · 265 Spagnoli Rd, Melville, New York 11747, US
How many Customer Service & Support jobs are open in Arlington, VA right now?
There are currently 848 open customer service & support positions in Arlington, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Arlington, VA?
Companies currently hiring include VHC Health, Amazon, CVS Health, Marriott International Hotels, Inc., CoStar Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Arlington, VA?
Yes — 96 of the 848 open customer service & support positions offer remote or hybrid work (48 remote, 48 hybrid).
How do I apply for Customer Service & Support jobs in Arlington, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.