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Full-time
Posted 32d ago
~40 hrs/week
Responsibilities
The Program Specialist will provide administrative, documentation, and IT workflow support to department directors and team members. Responsibilities include managing help desk workflows, maintaining program databases, and coordinating strategic communications for IT and telecommunications initiatives.
Requirements
Candidates must possess strong critical thinking, organizational, and communication skills with the ability to manage complex tasks. Experience supporting government or science and technology organizations and proficiency in Microsoft Power Apps are considered highly desirable.
Full job description
One Federal Solution is seeking a Program Specialist I C1 to provide general program, administrative, documentation, process management, IT, telecommunications, and help desk workflow support.
The Program Specialist I C1 will assist department directors and team members with daily operations, maintain program documentation and databases, support specialized IT and telecommunications requirements, and coordinate help desk workflows.
Key Responsibilities
General Program & Administrative Support: Assist department directors and team members with daily operational tasks; act as point of contact for basic inquiries; prepare and format program documents; perform accurate data entry; maintain program databases and files; and assist with logistics for program events.
Program Documentation & Process Management: Document program workflows, training materials, and Standard Operating Procedures (SOPs). Help track key program metrics and milestones as directed.
Specialized IT & Telecommunications Support (Code 53): Ensure stakeholder awareness of IT initiatives and network status through strategic communications. Serve as the Telecommunications Service Control Officer, managing service calls and generating usage reports.
Specialized Help Desk Workflow Management (Code 54): Orchestrate the help/service desk workflow from initial request intake through to final resolution, ensuring timely and effective support.
Required Qualifications
Ability to think critically, analyze information, identify problems, evaluate potential solutions, and make data-driven recommendations.
Excellent ability to manage and organize multiple complex tasks simultaneously, with meticulous attention to detail and the ability to adapt to shifting priorities.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to work effectively as a team member and independently.
Desired Additional Qualifications
Direct experience supporting ONR, the Naval Research Enterprise, or a similar S&T organization.
Proven ability to liaise effectively with senior military, government, and civilian personnel.
Proficiency with Microsoft Power Apps.
About One Federal Solution: One Federal Solution (OFS) is an innovative Professional Services provider with over 20 years of experience supporting Defense and Civilian agencies. OFS specializes in Business Intelligence, Acquisition and Procurement, and other Professional Services. We are pioneers, builders, thought leaders, and pride ourselves in thinking outside the box to co-create with our customers, helping them achieve excellent enterprise-wide outcomes. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), OFS is committed to providing people who deliver high performance and excellence to our government partners.
Related keywords
Program SpecialistAdministrative SupportIT SupportTelecommunicationsHelp DeskWorkflow ManagementData EntryDatabase ManagementSOPStrategic CommunicationsMicrosoft Power AppsONRNaval Research EnterpriseGovernmentDefenseBusiness Intelligence
OFS will accelerate your transformation with innovative technology solutions to adapt to an exceedingly virtual world.
Industry
Defense & Space
Company size
51-200 employees
Founded
2007
Headquarters
Alexandria, Virginia
LinkedIn followers
6,703
One Federal Solution (OFS) is a leading technology provider of government and commercial solutions. We provide rapid software implementations and staff transformations that supersede industry standards. Rapid business transformation is a requirement in today’s digital environment. OFS is here to help guide your organization into a highly virtual and digital world.
OFS is also a Service Disabled Veteran Owned Small Business (SDVOSB).
Please visit our website at www.onefederalsolution.com
Offices: 2560 Huntington Ave, Alexandria, Virginia, US
Information TechnologySoftware DevelopmentData AnalyticsBusiness IntelligenceData StrategyBig DataCyber ResilienceAgileSalesforceAWS
How many Customer Service & Support jobs are open in Arlington, VA right now?
There are currently 848 open customer service & support positions in Arlington, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Arlington, VA?
Companies currently hiring include VHC Health, Amazon, CVS Health, Marriott International Hotels, Inc., Starbucks, among others. Browse the listings above to see every active employer.
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