Customer Service & Support Jobs in Alpharetta, GA (Now Hiring) — 608 open — Page 24

As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we’re looking for you to join us as we carry out our mission to positively impact lives and communities across the state. 

 

At the Y, we’re an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone -- especially children -- experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities.

 

NATURE AND SCOPE:

Under the direction of the Wellness Director, the Wellness Coach Level III will build personalized relationships that will support all members, through our signature programs.  The Wellness Coach Level III must perform program responsibilities in accordance with the policies, organizational competencies, non-negotiables, mission, and values established by the YMCA of Metro Atlanta.

RESPONSIBILITIES (including, but not limited to):

• Carry out daily program tasks related directly to the position's scope and responsibility, which include but are not limited to:
• Monitoring the wellness center floor and help members as needed, while enforcing wellness center policies.
• Clean, maintain, and check equipment (continuous cleaning and following member use) under the direction of the supervisor, reporting any repair needs.
• Know, understand, and consistently apply Metro Atlanta YMCA risk and safety guidelines/best practices, and/or branch emergency procedures.
• Promote, monitor, evaluate, and ensure that all wellness programs run smoothly with a high level of service to participants.
• Stay updated on current issues regarding wellness programs.
• Complete the Coach Approach training within 60 days of hire.   
• Complete the YUSA foundational courses for Health & Wellness within 60 days of hire:
• 1.    Orientation to Healthy Living
• 2.    Foundations of Listen First
• 3.    Principles of Member Health & Wellness
• 4.    Wellness Center at the Y
• Complete BLS training within 60 days of hire.
•  Maintain all national and YUSA wellness certifications by meeting continuing education requirements. YUSA and national certifications require 10 CECs every two (2) years. 
•  Maintain certifications in BLS – renews every 2 years.  
• Secure his/her own substitute coach in a timely manner if he/she is unable to work an assigned shift.  The substitute request must be accepted and approved before the coach is relieved of responsibility for the shift.
• Attend all required staff meetings and trainings, including facility or equipment orientations prior to working on the wellness floor. 
• Assist as needed in all aspects of the YMCA and its community.
• Participate in and partner with wellness cabinet activities.
• Responsible for maintaining and reporting incident/accident paperwork.
• Must be available to work at least two, four-hour shifts per week. 
• Establish and maintain a minimum caseload of active members in The Coach Approach as outlined below:
• Full-time coaches:  100 members
• Part-time coaches (20 hours a week):   50 members
• Part-time coaches (less than 20 hours a week):  caseload adjusted proportionately based on the average number of hours worked per week (e.g., 25 members if working 10 hours, etc.)
•  Wellness Coach IIIs will be required to manage a personal training load equivalent to 10% of their hours worked.
• EXAMPLE – Coach works 30 hours per week, 10% or 3 hours of that time should be either leading paid personal training sessions or small group trainings sessions
• Adhere to strength training and nutrition guidelines in alignment with Y-USA/ACE and ACSM guidelines.
• Must know, understand, and consistently apply Metro Atlanta YMCA risk and safety guidelines, best practices, and branch emergency procedures.
• Refrain from diagnosing injuries, offering medical advice, and dispensing or endorsing all commercial health products, especially nutritional supplements, vitamins, performance-enhancing substances, and/or pain relievers.

REQUIREMENTS:

• Must be at least 18 years of age
• Knowledge of advanced weightlifting and health/wellness concepts and the ability to demonstrate use of wellness-related equipment
• Must be knowledgeable about fitness-related issues including but not limited to aerobic vs. anaerobic exercise, nutrition, benefits of exercise, injury-prevention, and The Coach Approach
• Must hold and maintain a current National Personal Training certification from one of the following certifying bodies is required:  ACSM (cPT, EP-C, CEP, RCEP, CIFT, CCET), ACE  (PT, Adv. HFS), AFAA (cPT), AAPTE (cPT); ISSA; COOPER INSTITUTE FOR AEROBICS RESEARCH (cPT), IFPA (cPT),  NASM (cPT), NCCPT (cPT),NCSF (cPT), NESTA (cPT), NETA (cPT), NFPT (cPT),  NSCA (cPT) per yexchange.org. This national certification must be maintained and current throughout employ at Level III
• Must obtain/maintain full access to Y-Exchange (yexchange.org), YLINK, and to the Metro Atlanta YMCA Workday account: (https://www.myworkday.com/wday/authgwy/ymcaatlanta/login.htmld).
• Must obtain YMCA/ACE online certification and supplemental courses required by Y-USA and Y-Metro Atlanta within 60 days of hire date
• Coach Approach
• Wellness Coaching 101 Specialty Training 
• Subject to additional trainings
• Must maintain certifications by uploading continuing education credits via Y-Exchange (yexchange.org) prior to date of expiration
• Must possess current Basic Life Support certification and renew them every 2 years, prior to date of expiration. Updated licenses shall be uploaded via Y-Exchange (yexchange.org).
• Must possess visual and cognitive abilities to utilize computer-based and written materials to administer all job-related responsibilities
• Must possess a high degree of human relations skills, must be able to facilitate member interaction and socialization, and should be considered a team player by members, co-workers, and management staff
• Working knowledge of computers: MS Word, MS Excel and database management.
• Exemplify YMCA ideals and leadership qualities
• Excellent interpersonal, written, and verbal communication skills
• Ability to handle multiple tasks, to work independently, and to problem-solve
• Possess effective time-management skills
• Possess strong customer service skills and personal commitment to service and hospitality

PREFERRED REQUIREMENTS:

• Bachelor’s degree preferred in exercise science, physical education, exercise psychology, behavioral science, or a health-related field.

ERGONOMICS:
Sitting, bending, stooping, standing, 15% repetitive keyboard work, demonstrating equipment use, lifting to 45 pounds, and exposure to noise levels at an average of 90 decibels (music) over an eight-hour day.

Employment and Benefits package for this job posting is offered through the YMCA of Metropolitan Atlanta, Inc.

Employment Requirement: 

• Ability to pass a pre-employment background check including Criminal Record check, Drug Screening, motor vehicle record (MVR) and reference check according to company policy.

• Must be legally eligible to work in the US without current or future sponsorship.

This job posting is subject to change at any time.

The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The opportunities to serve are vast, and we’re looking for like minded people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY to join us and do their best work.

The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.

 

Location:

Ed Isakson / Alpharetta YMCA