Alpharetta, Georgia, United States · On-site
WHO WE ARE LoadUp is on a mission to make removal and disposal simple, honest, and stress-free. Founded in 2014, we set out to disrupt an industry known for hidden fees and vague pricing — and built a tech-powered platfo…
Skills: Customer Service, Communication, Troubleshooting, Scheduling, Empathy
Alpharetta, Georgia, United States · Hybrid
WHO WE ARE LoadUp is on a mission to make removal and disposal simple, honest, and stress-free. Founded in 2014, we set out to disrupt an industry known for hidden fees and vague pricing — and built a tech-powered platfo…
Skills: Inside Sales, Customer Service, Communication, CRM Management, Lead Management
Alpharetta, Georgia, United States · On-site
WHO WE ARE LoadUp is on a mission to make removal and disposal simple, honest, and stress-free. Founded in 2014, we set out to disrupt an industry known for hidden fees and vague pricing — and built a tech-powered platfo…
Skills: Revenue operations, Sales operations, Strategic planning, CRM management, HubSpot
Alpharetta, Georgia, United States · On-site
WHO WE ARE LoadUp is on a mission to make removal and disposal simple, honest, and stress-free. Founded in 2014, we set out to disrupt an industry known for hidden fees and vague pricing — and built a tech-powered platfo…
Skills: Java, Spring Boot, Microservices, RESTful APIs, PostgreSQL
Alpharetta, Georgia, United States · On-site
WHO WE ARE LoadUp is on a mission to make removal and disposal simple, honest, and stress-free. Founded in 2014, we set out to disrupt an industry known for hidden fees and vague pricing — and built a tech-powered platfo…
Skills: React, React Native, TypeScript, Vite, Expo
Alpharetta, Georgia, United States · On-site
WHO WE ARE LoadUp is on a mission to make removal and disposal simple, honest, and stress-free. Founded in 2014, we set out to disrupt an industry known for hidden fees and vague pricing — and built a tech-powered platfo…
Skills: React Native, JavaScript, TypeScript, Mobile application development, State management
Alpharetta, Georgia, United States · On-site
WHO WE ARE LoadUp is a modern junk removal and home services company leveraging proprietary technology to connect consumers with a nationwide network of independently contracted service providers. We pride ourselves on b…
Skills: Executive Support, Calendar Management, Travel Coordination, Office Operations, Google Workspace
Alpharetta, Georgia, United States · On-site
WHO WE ARE LoadUp is on a mission to make removal and disposal simple, honest, and stress-free. Founded in 2014, we set out to disrupt an industry known for hidden fees and vague pricing — and built a tech-powered platfo…
Skills: Growth marketing, Performance marketing, Marketplace strategy, DTC marketing, Lifecycle marketing
Alpharetta, Georgia, United States · On-site
WHO WE ARE LoadUp is on a mission to make removal and disposal simple, honest, and stress-free. Founded in 2014, we set out to disrupt an industry known for hidden fees and vague pricing — and built a tech-powered platfo…
Skills: Growth Marketing, Performance Marketing, DTC Acquisition, Marketplace Optimization, Paid Media Management
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The Support Agent acts as the primary point of contact for customers and service providers, resolving inquiries via phone, text, chat, and email. They are responsible for troubleshooting scheduling issues, managing real-time order statuses, and collaborating with internal teams to ensure a seamless service experience.
Candidates must possess a solutions-first mindset, strong communication skills, and the ability to work in a fast-paced, tech-enabled environment. A high school diploma or GED is required, and applicants must be comfortable working evenings or weekends.
LoadUp is on a mission to make removal and disposal simple, honest, and stress-free. Founded in 2014, we set out to disrupt an industry known for hidden fees and vague pricing — and built a tech-powered platform that gives customers real-time, upfront pricing and a vetted network of local pros who show up and get it done. No guessing. No surprises. Just honest service, done right.
Today, we're one of the largest on-demand junk removal and home services platforms in the country, matching individuals and businesses nationwide with trusted providers for removal, disposal, assembly, and hourly labor.
We're one of Inc.'s 5000 Fastest-Growing Companies and have been a certified Great Place to Work® since 2019.
We're growing fast, and we're looking for talented, driven people who want to help us keep reimagining what this industry can be. If you're excited by the idea of building something real, moving quickly, and doing right by customers, join our mission!
Be the first point of contact for customers and Loaders—resolving inquiries via phone, text, chat, and email with speed and empathy.
Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset.
Monitor and manage real-time order status to ensure a seamless service experience from start to finish.
Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support.
Accurately document all interactions in our systems to maintain clear and organized customer records.
Identify and report recurring issues or trends to help improve customer experience and internal processes.
Uphold LoadUp’s brand values in every customer interaction.
Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment.
Solutions-first mindset with a passion for providing great service.
Strong communication, organization, and time-management skills.
Familiarity with computer systems and a willingness to learn our platforms.
A team-first attitude and comfort in a feedback-rich culture.
High school diploma or GED required; college experience is a plus.
Openness to weekend availability.
A great listener who loves helping people
Tech-comfortable and coachable
Energized by fast-paced days (and ready to adapt on the fly)
Able to bring empathy and efficiency to every conversation
Able to work evenings or weekends
Competitive Compensation
Health & Wellness Coverage
Generous Paid Time Off
401(k) with 5% Company Match
Monthly Lifestyle Stipends, Employee Recognition programs, and Referral Bonuses.
LoadUp is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
LoadUp connects customers (B2C & B2B) with local service providers for junk haul-away, donation pickup, assembly, and hourly labor. Our tech-powered platform delivers real-time, upfront pricing nationwide making junk removal easy, affordable, and transparent. We prioritize responsible disposal with donation and recycling programs. No job is too big or small, from furniture to cardboard boxes. Our Core Beliefs: At LoadUp, we exist to glorify God by pursuing excellence in all we do, committed to continual improvement, attention to detail, and the highest integrity. We seek individuals who embody these core beliefs every day. Profit Drives Purpose - Running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life. Right Shell - We constantly evaluate whether our processes, systems, and people are right-sized for maximum agility. Own It - Everyone has a stake in the company and, therefore, is responsible for their performance. Fellowship Matters - There is power and connection in being present in the same physical space. Live in Truth - We’re committed to winning the right way. Call it like it is. No sugar coating. Action Over Words - Words are important, but 1,000 words get trumped by 1 intentional action. Build to Last - We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution. Join Our Team We value motivated individuals who live our core values and want to grow in a supportive, innovative environment. LoadUp offers competitive benefits and a culture of ownership, collaboration, and integrity. Ready to build your career with a fast-growing company? Check out our openings and join the mission. Employee Benefits: Stipends Medical, Dental, Vision & Life Insurance Flexible Spending Account 401(k) With 5% Match Employee Referral Bonuses Company Outings Certified Great Place to Work® (2024) and Inc. 5000 Fastest-Growing Private Company (2019-2024).
Offices: 8000 Avalon Blvd, 325, Alpharetta, Georgia 30009, US
LoadUp connects customers (B2C & B2B) with local service providers for junk haul-away, donation pickup, assembly, and hourly labor. Our tech-powered platform delivers real-time, upfront pricing nationwide making junk removal easy, affordable, and transparent. We prioritize responsible disposal with donation and recycling programs. No job is too big or small, from furniture to cardboard boxes. Our Core Beliefs: At LoadUp, we exist to glorify God by pursuing excellence in all we do, committed to continual improvement, attention to detail, and the highest integrity. We seek individuals who embody these core beliefs every day. Profit Drives Purpose - Running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life. Right Shell - We constantly evaluate whether our processes, systems, and people are right-sized for maximum agility. Own It - Everyone has a stake in the company and, therefore, is responsible for their performance. Fellowship Matters - There is power and connection in being present in the same physical space. Live in Truth - We’re committed to winning the right way. Call it like it is. No sugar coating. Action Over Words - Words are important, but 1,000 words get trumped by 1 intentional action. Build to Last - We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution. Join Our Team We value motivated individuals who live our core values and want to grow in a supportive, innovative environment. LoadUp offers competitive benefits and a culture of ownership, collaboration, and integrity. Ready to build your career with a fast-growing company? Check out our openings and join the mission. Employee Benefits: Stipends Medical, Dental, Vision & Life Insurance Flexible Spending Account 401(k) With 5% Match Employee Referral Bonuses Company Outings Certified Great Place to Work® (2024) and Inc. 5000 Fastest-Growing Private Company (2019-2024).
Offices: 8000 Avalon Blvd, 325, Alpharetta, Georgia 30009, US
