Allentown, Pennsylvania, United States · Remote OK
Mid level
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Clinical Triage, Nursing Judgment, Patient Assessment, Electronic Health Record, Communication Skills
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St. Luke's University Health Network
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Allentown, Pennsylvania, United States · Remote OK
Mid level
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Skills: Clinical Triage, Nursing Judgment, Patient Assessment, Electronic Health Record, Communication Skills
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St. Luke's University Health Network
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St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Allentown, Pennsylvania, United States · Remote OK
Mid level
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Clinical Triage, Nursing Judgment, Patient Assessment, Electronic Health Record, Communication Skills
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Part-time
professional certificate
Posted 10d ago
~24 hrs/week
Remote in New Jersey, United States, Pennsylvania, United States
Responsibilities
The Clinical Triage Specialist provides clinical support by assessing patient symptoms and triaging calls using approved nursing protocols. They also manage electronic patient messages and coordinate care services while maintaining accurate documentation in the electronic health record.
Requirements
Candidates must be a graduate of an accredited nursing program with an active LPN or RN license in Pennsylvania and New Jersey. A minimum of 2 years of recent clinical experience in a physician office, home health, critical care, or emergency room setting is required.
Full job description
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Monday, Wednesday, & Friday 9:00 a.m. - 5:30 p.m.
he Clinical Triage Specialist (CTS) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to team members by serving as a clinical resource. The CTS is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice.
JOB DUTIES AND RESPONSIBILITIES:
Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed.
Verifies patient demographic information and accurately enters the updated information into electronic health record.
Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures.
Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients.
Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.
Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel.
Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response.
Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments.
Other duties as assigned.
EDUCATION:
CTS RN - Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law.
CTS LPN - Graduate of an accredited nursing program. Active LPN licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law.
TRAINING AND EXPERIENCE:
Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required.
Strong communication skills
Focused on compliance
Demonstrates continuous growth
Quality-driven
Service-oriented
Excels at time management
Strong problem-solving skills
Ability to work from home in accordance with the Network Work from Home Policy if needed.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
Clinical TriageLPNRNUrologyNursing ProtocolsElectronic Health RecordPatient ExperienceClinical SupportTriageHealthcarePatient CareMedical FacilityComplianceTime ManagementProblem-solvingWork From Home
St. Luke's University Health Network is a nationally recognized leader in quality, safety, and patient-centered care. In a recent study conducted by the U.S. Department of Health and Human Services, St. Luke's earned the highest quality score among the nation's top three recognized high-performing health systems. This achievement reflects our relentless focus on clinical excellence, innovation, and delivering exceptional outcomes for our patients. Guided by our mission to improve our communities’ overall health, St. Luke's continues to set the standard for high-quality health care and trusted service across the region.✨
Offices: 801 Ostrum Street, Bethlehem, PA 18015, US · 1872 St Luke's Blvd, Easton, Pennsylvania 18045, US · 1021 Park Avenue, Quakertown, PA 18951, US · 1736 Hamilton Street, Allentown, PA 18103, US · 360 West Ruddle Street, Coaldale, PA 18218, US
OncologyCardiology/Cardiovascular SurgeryNeuroscienceOrthopedicsLevel 1 and Level IV Adult Trauma CenterObstetrics/Perinatal CareBariatric SurgeryRadiologyWomen's/Children's HealthRobotic/Minimally Invasive Surgery:
Frequently asked questions
How many Customer Service & Support jobs are open in Allentown, PA right now?
There are currently 683 open customer service & support positions in Allentown, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Allentown, PA?
Companies currently hiring include Lehigh Valley Health Network, St. Luke's University Health Network, CVS Health, AutoZone, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Allentown, PA?
Yes — 60 of the 683 open customer service & support positions offer remote or hybrid work (40 remote, 20 hybrid).
How do I apply for Customer Service & Support jobs in Allentown, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
St. Luke's University Health Network
