Allentown, Pennsylvania, United States · Remote OK
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Clinical Triage, Nursing Judgment, Patient Assessment, Electronic Health Records, Patient Communication
Allentown, Pennsylvania, United States · Remote OK
Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forwar…
Skills: Medical Interpretation, Cross-cultural Communication, Medical Terminology, Verbatim Interpretation, Cultural Mediation
Allentown, Pennsylvania, United States · On-site
Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forwar…
Skills: Customer Service, Medical Equipment Fitting, Inventory Management, Insurance Verification, Order Fulfillment
Allentown, Pennsylvania, United States · On-site
$90k–$100k/yr
Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and colla…
Skills: Client Relationship Management, Operational Management, Financial Acumen, Team Leadership, Staff Development
Allentown, Pennsylvania, United States · On-site
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Food Preparation, Patient Care, Customer Service, POS System Operation, Tray Assembly
Allentown, Pennsylvania, United States · On-site
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Emergency Dispatching, CAD System Operation, Radio Communication, Customer Service, Patient Transport Scheduling
Allentown, Pennsylvania, United States · On-site
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Clinical Triage, Patient Engagement, Leadership, Coaching, Communication
Allentown, Pennsylvania, United States · On-site
$21/hr–$26/hr
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to …
Skills: Relationship Management, Cross-selling, Needs-based Assessment, Lobby Management, Account Servicing
Allentown, Pennsylvania, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Branch Management, Business Development, Coaching, Risk Management, Human Capital Management
Allentown, Pennsylvania, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Customer Service, Emergency Response, Patrolling, Access Control, Incident Reporting
Allentown, Pennsylvania, United States · On-site
Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forwar…
Skills: Customer Service, Patient Registration, Insurance Verification, Appointment Scheduling, EMR Workflows
Allentown, Pennsylvania, United States · On-site
$16/hr–$25/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Customer Service, Inventory Management, Patient Care, Medical Terminology
Allentown, Pennsylvania, United States · On-site
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Patient Experience Management, Strategic Initiative Leadership, Data Analysis, Service Recovery, Stakeholder Engagement
Allentown, Pennsylvania, United States · On-site
Taylor Northeast is the mid-Atlantic and New England’s premier dealer of forklifts, container handlers, railcar movers, industrial floor cleaning machines, and much more. Headquartered near Reading, Pennsylvania with mul…
Skills: Customer Service, Heavy Equipment Repair, Technical Troubleshooting, Warranty Management, Scheduling
Allentown, Pennsylvania, United States · Hybrid
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Clinical Triage, Patient Engagement, Leadership, Coaching, Communication
Allentown, Pennsylvania, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Access Control, Customer Service, Security Patrols, Incident Response, Visitor Management
Allentown, Pennsylvania, United States · On-site
Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forwar…
Skills: Customer Service, Patient Registration, Insurance Verification, Medical Scheduling, EMR Workflows
Allentown, Pennsylvania, United States · On-site
Location: 3900 W Tilghman Street Allentown, PA 18104 Availability Requirement for this role: Afternoon, Evening (including weekends).Shifts end as late as 8pm Age Requirement: Must be 16 years or older Time Type: Part ti…
Skills: Customer Service, Stocking, Merchandising, Product Rotation, Inventory Management
Allentown, Pennsylvania, United States · On-site
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Provider Enrollment, Credentialing, Microsoft Office, Customer Service, Written Communication
Allentown, Pennsylvania, United States · On-site
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Patient Registration, Insurance Verification, Customer Service, Medical Terminology, Data Entry
Allentown, Pennsylvania, United States • Remote OK
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The Clinical Triage Specialist provides clinical support and triage for patients via telephone and electronic messaging using approved nursing protocols. They serve as an escalation point for clinical issues and coordinate appropriate levels of care or self-care advice.
Candidates must be a graduate of an accredited nursing program with an active RN license in Pennsylvania, New Jersey, or a compact state. A minimum of 2 years of recent clinical experience in a physician office, home health, critical care, or emergency room is required.
The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice.
Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed.
Verifies patient demographic information and accurately enters the updated information into electronic health record.
Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures.
Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients.
Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.
Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel.
Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response.
Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments.
Other duties as assigned.
Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law.
Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required.
Strong communication skills
Focused on compliance
Demonstrates continuous growth
Quality-driven
Service-oriented
Excels at time management
Strong problem-solving skills
Ability to work from home in accordance with the Network Work from Home Policy if needed.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
The care you trust. Now more than ever.
In 2025, the U.S. Department of Health and Human Services ranked St. Luke’s #1 – ahead of Houston Methodist and Mayo Clinic – as the nation’s top health system for quality, safety and patient experience. This objective recognition based on hospital data reported to the government reaffirms St. Luke’s preeminent position as a leader among the largest and most respected health care providers in the country. ✨
Offices: 801 Ostrum Street, Bethlehem, PA 18015, US · 1872 St Luke's Blvd, Easton, Pennsylvania 18045, US · 1021 Park Avenue, Quakertown, PA 18951, US · 1736 Hamilton Street, Allentown, PA 18103, US · 360 West Ruddle Street, Coaldale, PA 18218, US
There are currently 588 open customer service & support positions in Allentown, PA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Lehigh Valley Health Network, St. Luke's University Health Network, Domino's, AutoZone, CVS Health, among others. Browse the listings above to see every active employer.
Yes — 49 of the 588 open customer service & support positions offer remote or hybrid work (34 remote, 15 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
