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Lowe's Companies, Inc.
Full Time - CDL Delivery Driver
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Entry level$22B raised
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Full-time
high school
Comprehensive Medical Insurance, Dental Insurance, Vision Insurance, Paid Short-Term Disability, Life Insurance, AD&D Insurance
Posted 2d ago
~40 hrs/week
Responsibilities
Deliver exceptional service to members across multiple communication channels including phone, chat, and email. Assist members with account servicing, digital banking, and lending inquiries while identifying opportunities to support their financial goals.
Requirements
Requires a high school diploma or equivalent and at least one year of relevant experience. Proficiency in Microsoft Office and familiarity with online and mobile banking platforms are essential.
Full job description
Job DetailsJob Location: Albuquerque, NM 87109Position Type: Full TimeEducation Level: High School Degree or EquivalentTravel Percentage: NoneJob Shift: DayJob Category: BankingAre you ready to embark on this exciting adventure? Don't miss out on this fantastic opportunity to join our team at Sandia Area FCU as a Contact Center MSR! Apply now and start making a difference in the lives of our members – and your career!
Location: Northeast Albuquerque, NM (this is not a remote or hybrid position).
Work Hours Required
Monday through Friday 8:00 AM to 4:30 PM
Rotating Saturday 9:00 AM to 1:00 PM
As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:
Comprehensive Medical, Dental, and Vision Insurance
Paid Short-Term Disability, Life Insurance and AD&D
Tuition Reimbursement for Professional Development
401(k) Plan with Employer Match
Pension Plan for Long-term Security
Exciting Opportunities for Career Advancement
We’re here to support your growth and well-being!
Overall Job Purpose
At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Team members are expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth while contributing to our vision of empowering lifelong achievement through better banking.
Sandia Area Federal Credit Union is seeking a Member Service Representative to join our Member Contact Center team. This role is ideal for someone who enjoys helping others, solving problems, and creating meaningful experiences with every interaction. If you are passionate about service, committed to continuous learning, and thrive in a collaborative environment, we invite you to grow your career with us.
Responsibilities include, but are not limited to
Deliver exceptional service to members through phone, chat, text, email, secure messaging, and video channels. Assist members with account servicing, digital banking support, lending inquiries, and other financial needs with accuracy and professionalism. Identify opportunities to strengthen member relationships by recommending products and services that support their financial goals. Resolve member concerns by collaborating with teammates and business partners to provide timely and effective solutions. Maintain quality, compliance, and information security standards while safeguarding member information. Participate in training and development opportunities to enhance knowledge, skills, and service excellence. Contribute to a positive, high-performing team culture that reflects Sandia Area's core values and commitment to member success.
QualificationsKnowledge, Skills, and Abilities (KSAs)
Expertise in member/customer service, technical troubleshooting, positivity in dealing with heightened situations and ability to offer services with a requisite understanding of financial institution operations.
Patience and understanding with a diverse member population including those that require extra attention.
Utilize and be familiar with online and mobile banking within their own personal banking platform.
Willingness to identify opportunities to help members achieve financial independence.
Desire to mentor and train newer employees after sufficient experience is achieved.
Always ensure member confidentiality, even outside of the Member Contact Center.
Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment.
Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities.
Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment.
Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to perform essential functions, including the ability to lift up to 10 lbs. as needed.
Minimum Education and Experience Requirements
HSD or GED
One (1) year(s) of applicable experience required.
Financial institution experience preferred.
Call center experience a plus.
Bilingual ability a plus.
Familiarity and proficiency with online and mobile banking expected.
Experience identifying product and service needs and confidently offering solutions.
Please submit an employment application to www.sandia.org/careers
Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.
SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Related keywords
Member ServicesContact CenterBankingCredit UnionFinancial ServicesCustomer SupportAccount ServicingDigital BankingLendingComplianceInformation SecurityMicrosoft OfficeOutlookWordExcelPowerPoint
Better Banking Without the Bank.
View our social media policies at https://www.sandia.org/Social-Media-Policies
Industry
Banking
Company size
51-200 employees
Founded
1956
Headquarters
Albuquerque, New Mexico
LinkedIn followers
1,443
Forbes' Best-In-State Credit Union — Four Years Running
Since 1956, Sandia Area Federal Credit Union has proudly helped New Mexicans achieve their financial goals through trusted banking, lending, and personalized financial solutions. As a member-owned, NCUA-insured financial cooperative, we're committed to putting people before profits and creating lasting value for our members and communities.
We proudly serve members throughout Albuquerque, Rio Rancho, Santa Fe, and surrounding communities. Membership is open to individuals and organizations who embrace the values of Permaculture or who live, work, worship, volunteer, or attend school in Bernalillo, Valencia, Torrance, Cibola, San Miguel, Santa Fe, Los Alamos, Sandoval, or Rio Arriba counties.
Whether you're opening your first checking account, buying a home, financing a vehicle, growing your savings, or managing a business, Sandia Area offers the products, technology, and local expertise to help you succeed. Members enjoy convenient Mobile and Online Banking, access to nearly 36,000 surcharge-free ATMs nationwide, and enhanced security through EMV chip technology, tap to pay, and digital wallet.
Offices: 8000 Palomas Ave NE, Albuquerque, New Mexico 87109, US · 8505 Candelaria NE, Albuquerque, New Mexico 87112, US · 1601 Rio Rancho Blvd. SE, Rio Rancho, New Mexico 87124, US · 1850 Wyoming SE Bldg 20600, Albuquerque, New Mexico 87117, US · 6410 Coors Blvd NW, Albuquerque, New Mexico 87120, US
How many Customer Service & Support jobs are open in Albuquerque, NM right now?
There are currently 2,209 open customer service & support positions in Albuquerque, NM listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Albuquerque, NM?
Companies currently hiring include Domino's, The University of New Mexico Health Sciences Center, Kroger, Sandia Pueblo, Blake's Lotaburger, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Albuquerque, NM?
Yes — 108 of the 2209 open customer service & support positions offer remote or hybrid work (55 remote, 53 hybrid).
How do I apply for Customer Service & Support jobs in Albuquerque, NM?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.