Customer Service & Support Jobs in Albert-Eden, New Zealand (Now Hiring) — 13 open

About Us

The Mental Health Foundation of New Zealand (MHF) is a not-for-profit organisation working towards creating a society free from discrimination, where all people enjoy positive mental health and wellbeing.

At the MHF, we value ōritetanga (fairness and equity), and we encourage whānaungatanga and relationship building based on tika, pono and aroha (respect, truthfulness, compassion). We ensure our work is toitū (sustainable), and we value diversity in our people and our ideas, and are always striving to promote te pae tawhiti (innovation).

Join our Fundraising Team as a Donor Relationships Coordinator!

Bring your administrative and communications skill to our fundraising team, where you'll support the team by handling inbound and outbound calls, emails and post from our supporters. Your excellent writing and interpersonal skills will shine, and you'll be a pro at meeting deadlines and prioritising tasks. You'll engage with MHF donors, creating positive experiences and ensuring that they feel valued, informed and appreciated for their contributions. Your initiative, keen eye for detail, collaborative spirit, and ability to work well within a team will be highly valued in this role.

Most importantly, you’ll be sharing with people how they’re helping improve the positive mental health and wellbeing of all New Zealanders. We're looking for someone eager to expand their skills in the fundraising space for this junior role.

What you will do:

• Provide excellent donor care, responding to enquiries via phone, email and post and ensuring all interactions are positive and timely.
• Process donations and acknowledgements, ensuring supporters are thanked and receive relevant information promptly.
• Collaborate with the fundraising team to draft messages to supporters in a way that reflects our organisational values.
• Support fundraising campaigns and activities, including stewardship of peer-to-peer fundraisers, regular givers and corporate prospects.
• Support other members of the team with reporting, evaluations and data.
• Maintain accurate donor data in the CRM, ensuring high-quality data entry, updates and reporting.
• Provide general admin support to the fundraising team.
  

You will have:

• Experienced in customer service or admin support, comfortable and confident on the phones, and excellent communication skill
  
• Good eye for detail and accuracy while managing donor information
• Consider yourself adaptable, organised, collaborative and able to use your initiative
  
• Interest in working with people from diverse cultures and backgrounds, and a willingness to grow your knowledge of Te Ao and Te Reo Māori.
• Experience or eagerness to expand skills in the fundraising space.
• Experience with CRM systems or a customer database.
• A collaborative approach and willingness to support a team

You can find the job description here. If that sounds like you, we’d love to hear from you!

What we offer:

• Well-located office in the heart of Maungawhau, Mt Eden, close to public transport and cafés
• Flexible working: Mondays and Fridays from home
• Half-day Fridays
• Day off on your birthday
• 20 days sick leave
• Opportunity to build strong networks
• Competitive and equitable salary which is reviewed annually

The salary band for this role is $60,000 - $68,000 and will be commensurate with the successful candidate's skills and experience.

At the MHF we often are confronted with difficult stories about mental health, distress and suicide. Please consider your own mental health and ability to be exposed to this information prior to applying.

Rainbow and takatāpui candidates are welcome and encouraged to apply. The Mental Health Foundation actively promotes the articles of Te Tiriti o Waitangi.

If this role sounds like a fit for you, we’d love to hear from you! We are reviewing applications as they come and will close the role when we have found the right person so don't wait!