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Full-time
high school, professional certificate
Health Insurance, Retirement Plan, 401(k), Paid Time Off, Employee stock purchase plan, Tuition reimbursement
Posted 9d ago
~40 hrs/week
Responsibilities
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, including sales, inventory management, and team leadership. They are responsible for coaching staff, ensuring store standards are met, and maintaining high levels of customer satisfaction.
Requirements
Candidates must have a high school diploma or equivalent, with preference given to those with automotive industry experience or trade school education. Strong leadership skills and the ability to perform physical tasks such as lifting up to 60 lbs are required.
Full job description
Job Summary
The Assistant Store Manager uses their automotive, customer service, operational and leadership expertise with all customers and team members to successfully operate our NAPA retail store and lead NAPA to be the dominant parts supplier in the market. The Assistant Store Manager is a primary support to the Store Manager across all store functions while maintaining active customer-facing sales responsibilities. This role has critical oversight of the store operations- ensuring completion of all store functions including counter sales, inventory/receiving, delivery coordination, housekeeping, and other operational tasks by coaching team members, monitoring progress, and stepping in to assist or perform tasks if necessary to maintain standards, ensure coverage, and support store continuity.
The Assistant Store Manager role is designed to be a developmental pathway to becoming a Store Managers. This role may require overtime hours scheduled based on business need, as well as keyholder responsibilities opening and closing the store.
Responsibilities
Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance. May have direct influence and responsibility for direct reports of the store and financial impact of labor planning.
Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
Model expected behaviors, processes, and customer standards.
Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem solving for solutions.
Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.
Support talent development: provide coaching, and mentor successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.
Qualifications
High school diploma or equivalent. Technical or trade school courses or degree completion
Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
Leadership experience
Passion for delivering customer care and building long term relationships
Thrive off working in a very fast paced and complex environment
Knowledge of cataloging and/or inventory management systems
Ability to lift 60lbs in some situations
Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience
Entirely customer-centric (external/internal)
ASE Certifications a plus
NAPA Know How
Position Performance Measures:
Customer satisfaction and issue resolution effectiveness
Sales performance and overall effective operations in the store
Product knowledge and technical advisory capability
People metrics- turnover, time to fill, payroll to GP, schedule compliance
Store metrics- sales, P&L, OPEX
Physical Demands / Working Environment
Retail and warehouse environment with frequent customer interaction
Standing and walking for extended periods throughout the shift
Ability to lift and move parts and equipment up to ~60 lbs
Frequent bending, stooping, reaching (including use of ladders/stools)
Use of equipment such as hand trucks, dollies, and hydraulic lifts
Requires visual accuracy for identifying part numbers and sequences
Fast-paced environment requiring multitasking and attention to detail
This position offers a starting hourly rate of $23.00. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.
Benefits:
Health Insurance: Comprehensive medical, dental, and vision plans.
Retirement Plan: 401(k) with company match.
Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Alliance Automotive Group is a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket in Europe. It operates in France, the U.K., Ireland, Germany, the Netherlands, Belgium, Spain, Portugal, Poland, Hungary and Romania. The company is a wholly-owned subsidiary of Genuine Parts Company (GPC), the largest global automotive replacement parts distributor with activities in North America, Europe, and Australasia.
- Over 17,000 employees
- € 3.4 billion revenue
- 2,500+ points of sale
- 79 distribution centres covering 500,000 sqm
How many Customer Service & Support jobs are open in Albany, NY right now?
There are currently 540 open customer service & support positions in Albany, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Albany, NY?
Companies currently hiring include Albany Medical Center, St. Peter's Health Partners, CVS Health, Macy's, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Albany, NY?
Yes — 32 of the 540 open customer service & support positions offer remote or hybrid work (15 remote, 17 hybrid).
How do I apply for Customer Service & Support jobs in Albany, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.