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Full-time
bachelor degree, postgraduate degree
Posted 9d ago
~40 hrs/week
Responsibilities
The role focuses on sourcing loans through Direct Sales Teams and dealerships while maintaining a high-quality loan portfolio. It involves managing teams, acquiring new customers, and collaborating with the collections team to minimize credit loss.
Requirements
Candidates must be graduates in any discipline, with a postgraduate degree preferred. The role requires 0-2 years of relevant experience in retail banking and strong leadership and analytical skills.
Full job description
Job Requirements
About the Role
The SalesManager-LFRMR is responsible for sourcing loans through Direct Sales Teams (DSTs), and existing Dealerships or Stores, while building and maintaining a high-quality loan portfolio. This role involves managing a team, fostering strong relationships, and ensuring effective communication across various channels. The role holder must ensure strict adherence to internal policies and regulatory guidelines, balancing business growth with risk management to support the broader objectives of the bank.
Key Responsibilities
Primary Responsibilities
Recruitment and training of DSTs and onboarding dealerships or stores.
Source and manage business through DSTs and Dealerships
Acquire new customers and ensure consistent loan disbursement volumes.
Maintain a high-quality loan portfolio by minimizing delinquencies and rejections.
Stay updated on retail asset products, operations, and current market trends.
Identify evolving market dynamics and develop strategies for channel development and customer acquisition.
Deliver high-quality customer service and ensure customer satisfaction.
Recommend improvements to sales processes and policies to enhance operational efficiency and service quality.
Work closely with Collection team to reduce net credit loss and delinquency rates.
Secondary Responsibilities
Collaborate with internal teams to support automation and digital initiatives.
Contribute to the bank’s growth targets by supporting strategic sales and service initiatives.
What We Are Looking For
Education
Graduate in any discipline (Full-time).
Postgraduate qualification is preferred.
Experience
0-2 years of relevant experience in retail banking,
Skills and Attributes
Strong strategic and analytical thinking.
Excellent communication, Team management, and relationship-building skills.
Ability to drive business growth while maintaining portfolio quality and compliance.
Understanding of digital banking.
High level of integrity and execution orientation.
For any bank-related queries, please email us at [email protected] or call 1800 10 888 (Toll free).
Industry
Banking
Company size
10,001+ employees
Founded
2015
Headquarters
Mumbai, Maharashtra
LinkedIn followers
1,796,283
Total funding
$1.8B
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Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
Offices: IDFC FIRST Bank Tower, The Square, C-61, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra 400 051, IN
How many Customer Service & Support jobs are open in Ahmedabad, India right now?
There are currently 207 open customer service & support positions in Ahmedabad, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ahmedabad, India?
Companies currently hiring include Kotak Mahindra Bank, Bajaj Auto Ltd, Marriott International Hotels, Inc., Digitide, IDFC FIRST Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Ahmedabad, India?
Yes — 7 of the 207 open customer service & support positions offer remote or hybrid work (1 remote, 6 hybrid).
How do I apply for Customer Service & Support jobs in Ahmedabad, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.