Addison, Texas, United States · On-site
$19/hr–$25/hr
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Skills: Medical Billing, Patient Financial Services, Denials Management, Appeals Support, Insurance Verification
Addison, Texas, United States · Hybrid
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Addison, Texas, United States · On-site
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Addison, Texas, United States · On-site
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Addison, Texas, United States · On-site
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Addison, Texas, United States · Remote Solely
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Addison, Texas, United States · On-site
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Addison, Texas, United States · On-site
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Addison, Texas, United States · On-site
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Addison, Texas, United States · On-site
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Addison, Texas, United States · On-site
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Addison, Texas, United States · On-site
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Addison, Texas, United States · On-site
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Addison, Texas, United States · On-site
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Addison, Texas, United States · On-site
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Addison, Texas, United States · On-site
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Addison, Texas, United States · On-site
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Addison, Texas, United States · On-site
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Addison, Texas, United States · On-site
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Addison, Texas, United States · On-site
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Addison, Texas, United States • On-site
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Manage patient inquiries regarding anesthesia billing, payments, and insurance benefits while processing payments and updating account records. Support the revenue cycle by identifying denied claims and gathering necessary documentation for the appeals process.
Requires a high school diploma and 1-3 years of experience in medical billing or patient financial services, with anesthesia billing experience preferred. Candidates should possess knowledge of medical terminology, CPT/ICD-10 codes, and proficiency in medical billing software.
Job DetailsJob Location: ADDISON, TX 75001Salary Range: $19.00 - $25.00 HourlyPosition Overview
The Patient Account Representative is responsible for delivering exceptional service to patients with inquiries related to anesthesia billing while also supporting revenue cycle performance through high-level denied claim and appeals support. This role helps ensure patients receive clear, accurate guidance regarding charges and payment options, and that claim issues are routed and supported appropriately to promote timely reimbursement.
This is a full-time, on-site position based at our corporate office in Addison, TX. Regular business hours on-site presence is required.
Patient Billing & Account Support
Respond to inbound and outbound patient calls regarding anesthesia billing, balances, payment arrangements, insurance benefits, and patient financial responsibility.
Explain charges, EOBs, and payment responsibilities clearly and professionally.
Verify and update patient demographics, insurance information, and account/payment status within the billing system.
Process patient payments and update account records accurately and timely.
Respond to patient inquiries through email, voicemail, and the patient portal.
Accurately document all patient interactions and outcomes in the system.
Assist with patient statement processing, refunds, and follow-up on balance billing questions/issues.
Escalate complex account concerns to appropriate billing, coding, or management team members.
Collaborate with billing and coding teams to clarify documentation and resolve discrepancies.
Denials & Appeals Support
Support the denial and appeals process by identifying accounts requiring follow-up and ensuring needed information/documentation is gathered and routed appropriately.
Communicate with payers, internal teams, and patients as needed regarding claim status and next steps.
Maintain compliance with HIPAA and OrthoMed privacy and security policies.
Support special projects, audits, and claim follow-up tasks as needed.
Other duties as assigned.
Qualifications
High school diploma or equivalent required (Bachelor’s degree in Healthcare Administration, Business, or related field preferred or equivalent experience).
1–3 years of experience in medical billing or patient financial services/customer service; anesthesia or surgical billing experience preferred.
Familiarity with denied claims and/or appeals workflows preferred.
Working knowledge of insurance plans, medical terminology, CPT/HCPCS, ICD-10 concepts, and EOB interpretation.
Strong communication, interpersonal, and problem-solving skills (including the ability to explain billing clearly to patients).
Strong attention to detail and ability to manage competing priorities in a fast-paced environment.
Proficient in medical billing software systems and Microsoft Office applications.
Bilingual (Spanish/English) is a must
Benefits / Why Join OrthoMed
At OrthoMed, you’ll be part of a team dedicated to excellence in patient care. We offer competitive compensation, health/dental/vision insurance, 401(k) with 3% non-discretionary company contributions, professional development opportunities, and a fun, collaborative work environment.
Join us in our mission to elevate healthcare standards and make a lasting impact. Apply now!
Qualifications
There are currently 205 open customer service & support positions in Addison, TX listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Concentra, Plutus Health Inc., BOK Financial, Hai Hospitality, Albertsons Companies, among others. Browse the listings above to see every active employer.
Yes — 28 of the 205 open customer service & support positions offer remote or hybrid work (9 remote, 19 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
