Requisition ID: 934744 Store #: 005581 LensCrafters Position:Full-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology wit…
Skills: Leadership, Coaching, Patient Service, Problem Solving, Sales
Requisition ID: 934743 Store #: 005581 LensCrafters Position:Full-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology wit…
Skills: Customer Service, Optical Theory, Retail Management, Leadership, Training
Requisition ID: 934742 Store #: 005581 LensCrafters Position:Part-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology wit…
Skills: Sales, Customer Service, Optical Measurements, Point Of Sale Systems, Communication Skills
Town of Grand Chute, Wisconsin, United States · On-site
Entry level$6.9B raised
Requisition ID: 934628 Store #: 003427 Sunglass Hut Position:Casual Part-Time Total Rewards: Benefits/Incentive Information At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities…
Town of Grand Chute, Wisconsin, United States · On-site
Entry level$6.9B raised
Requisition ID: 934629 Store #: 003427 Sunglass Hut Position:Full-Time Total Rewards: Benefits/Incentive Information At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities to gro…
Skills: Customer Service, Sales, Relationship Building, Communication Skills, Retail Operations
Company Description You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there i…
Company Description Our Franchise is locally owned and operated. We offer Dental/Vision & Health insurance. We offer onsite training, and thrive on making our stores stand out from other food service companies. Job Descr…
Company Description You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there i…
Menomonee Falls, Wisconsin, United States · On-site
Entry level$1.3B raised
Company Description Our Franchise is locally owned and operated. We offer Dental/Vision & Health insurance. We offer onsite training, and thrive on making our stores stand out from other food service companies. Job Descr…
Skills: Judgment, Math, Multitasking, Cost Control, Inventory Control
Company Description Our Franchise is locally owned and operated. We offer Dental/Vision & Health insurance. We offer onsite training, and thrive on making our stores stand out from other food service companies. Job Descr…
Skills: Judgment, Mathematics, Multitasking, Inventory Control, Cash Control
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Kwik Trip 1523 Pay Range: $18.00 to $23.79 Shift: Variable Actual pay will be based on various factors, such as a candidate’s qualifi…
Skills: Food Preparation, Customer Service, Team Leadership, Task Delegation, Training
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Kwik Trip 386 Pay Range: $15.00 to $20.30 + $3/hr. Overnight Premium Shift: Overnights Actual pay will be based on various factors, s…
Skills: Customer Service, Food Service, Problem Solving, Time Management, Interpersonal Skills
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Department 797 Shift: Daytime Experience: Less than 1 year Pay Range: $19.53 to $27.33 Actual pay will be based on various factors, s…
Skills: Service Coordination, Technical Troubleshooting, Communication, Adaptability, Problem Solving
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Kwik Trip 498 Pay Range: $15.50 to $21.70 Shift: Variable Actual pay will be based on various factors, such as a candidate’s qualific…
Skills: Customer Service, Food Service, Problem Solving, Time Management, Interpersonal Skills
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Kwik Trip 412 Pay Range: $15.00 to $20.30 Shift: Variable Actual pay will be based on various factors, such as a candidate’s qualific…
Skills: Customer Service, Food Service, Problem Solving, Time Management, Interpersonal Skills
Town of Coloma, Wisconsin, United States · On-site
$29/hr–$52k
Mid level
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Kwik Trip 1979 Shift: Variable Leadership Experience: 1-3 years Pay Range: $52,000.00 to $29.94 Actual pay will be based on various f…
Chippewa Falls, Wisconsin, United States · On-site
Entry level
Location : NameChippewa Falls Position TypePart-Time Company Overview ABOUT FESTIVAL FOODS: We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional se…
Skills: Customer Service, Oral Communication, Written Communication, Teamwork, Safety Awareness
Chippewa Falls, Wisconsin, United States · On-site
Entry level
Location : NameChippewa Falls Position TypePart-Time Company Overview ABOUT FESTIVAL FOODS: We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional se…
Job DetailsJob Location: Russ Darrow Direct - Neenah, WI 54956Position Type: Part TimeTravel Percentage: NoneJob Shift: DayRuss Darrow Neenah Direct is actively seeking a friendly, dependable Receptionist/Cashier to be t…
Pleasant Prairie, Wisconsin, United States · On-site
$15/hr–$19/hr
Entry level
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—fo…
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Full-time
high school
Health Care, Retirement Savings, Paid Time Off, Vacation, Employee Discounts, Bonus
Posted 10d ago
Apply by Aug 28
~40 hrs/week
Responsibilities
Partner with the Managing Doctor to ensure high-quality optometric care and flawless execution of the patient journey. Lead the doctor's office staff, manage patient flow, and drive key performance indicators such as patient retention and exam growth.
Requirements
Requires a high school diploma and at least 3 years of experience in patient service, leadership, and sales. Preferred candidates have previous experience in retail optical or a supervisory role with ophthalmic lens product knowledge.
LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
Create exceptional value in the lives of our patients by delivering the LensCrafters Experience. Partner with the Managing Doctor (OD) to ensure all patients receive the highest quality Optometric care. Deliver the store’s key performance indicators by integrating the Patient/Customer Journey and ensuring flawless execution of the patient experience/behaviors and seamlessly link the doctor and retail functions together.
MAJOR DUTIES AND RESPONSIBILITIES
Ensure associate behaviors are in place to consistently exceed OD NPS (Net Promoter Score), patient retention, exam and contact lens growth
Consistently communicate importance of an annual eye exam; deliver best in class TAB (The Appointment Book) performance
Attract new patients to the practice
Lead through the OD labor model, assign someone to Pre-test patients to deliver the best patient flow for a positive patient experience
Greet patients with a geniune positive attitude without delay when patient enters
Promptly answer the telephone in a friendly and courteous manner
Explain all required paperwork, tests, insurance benefits, products/services and timeframe
Ensure that NEE (Next Eye Exam) calls are made daily
Ensure scheduled patients are contacted and reminded of appointments within 24 hours of exam time, no shows are called within 20 minutes of scheduled appointment
Collect all patient data in TAB; prepare patient charts the night before
Perform assessment, Contact lens insertion, removal and patient care training
Responsible for training/certifying all newly hired doctor’s office associates
Observe and coach on quality of assessment
Responsible for ordering contact lens trials in advance of need and ensure all stock are valid (not expired)
Coach and model how to present annual supplies of contacts to patients
Assist in recruiting/selecting high caliber doctor support staff
Ensure doctor office supplies are ordered timely
Ensure Physician referral log is accurately maintained
Provide associate scheduling feedback to the Managing Doctor and Store Manager
Display patience and courtesy to indecisive or difficult patients and staff
Perform work accurately and thoroughly despite time pressure and patient volume
Process, maintain and file patient records in an organized, efficient manner in accordance with HIPAA
Collect and capture all patient and prescription information, along with exam fees into Point of Sale system
Take pride in appearance of the office; ensure OD visuals align with brand guidelines
Aware of and champion store promotions and share with doctor support staff
Ensure office is clean and free of clutter at all times
Deliver clear, motivating and constructive feedback in a timely manner to ensure associates are exhibiting right behaviors
BASIC QUALIFICATIONS
High School graduate or equivalent
Minimum of 3 years’ experience
Patient service; strong interpersonal skills
Leadership; coaching skills
Problem solving ability
Sales skills
Strong communicator and listener
Ability to manage time effectively and problem solve
Strong organizational skills and prioritization
Ability to work independently
Attention to detail
PREFERRED QUALIFICATIONS
Previous experience in customer service, retail and/or optical
Two years of optical or supervisory experience
Demonstrate good ophthalmic lens product knowledge
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [email protected].
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Related keywords
Optometric TechPatient ExperienceNet Promoter ScoreTABContact Lens InsertionHIPAAOphthalmic LensPatient RetentionPoint of SaleEssilorLuxotticaVision CareMedical Records
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of advanced vision care products, eyewear and med-tech solutions. Our Mission is to help people around the world to see more and be more by addressing their evolving vision needs, personal style aspirations and desire to feel more connected to the world around them.
We are home to the most innovative lens technologies, including Varilux, Stellest and Transitions, iconic brands such as Ray-Ban, Oakley and Supreme, the most desired luxury licensed brands and world-class retailers including Sunglass Hut, LensCrafters, Vision Express and Apollo. Backed by robust R&D investments, distinctive capabilities and a top-quality asset portfolio, we drive innovation across categories, from cutting edge medical instruments and solutions for eye health to category-defining smart glasses, all of which push the boundaries of the industry and reimagine the eyes as a gateway to new possibilities.
With over 200,000 employees across 150 countries, 600 operations facilities, serving 300,000 eye care professionals and operating 18,000 stores, the Group generated consolidated revenue of Euro 26.5 billion in 2024. Our OneSight EssilorLuxottica Foundation has given access to sustainable vision care to nearly 1 billion people in underserved communities.
Our ambition is clear. We are building a platform where the eyes are the gateway to new possibilities – bridging the gap between the digital world and human experience.
At EssilorLuxottica, we are Empowering Humans.
Offices: 1-6, Rue Paul Cézanne, Paris, FR · Piazzale Luigi Cadorna, 3, Milan, IT
How much do Customer Service & Support jobs in Wisconsin pay?
Based on 1114 listings with disclosed salaries, most customer service & support jobs in Wisconsin pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
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