Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. The Customer Care Specialist will travel to client sites on a rotating basis …
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$22/hr–$25/hr
Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, 401k With Employer Match
Posted 11d ago
~40 hrs/week
Responsibilities
The Customer Care Specialist manages client relationships by conducting site visits, providing technical training on security products, and resolving customer grievances. They are also responsible for coordinating installation projects and processing account changes or cancellations.
Requirements
Candidates must have a high school diploma or equivalent and previous experience in customer service. Proficiency in computer software and excellent communication skills are required.
Full job description
Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
The Customer Care Specialist will travel to client sites on a rotating basis to ensure clients’ needs are met. As a trained expert of our client’s security products, this position ensures that clients work comfortably with their security technologies. This position requires regular communication over the phone, via email and in-person.
Essential Duties & Responsibilities:
Review, implement and follow up on requests from clients and internal team members to include Service, Accounting, Verification Center, and Data Center.
Meet established goals for performing proactive client calls and customer visits.
Schedule retention visits with customers to review client info and address any questions, concerns, or training needs.
Review client concerns with Manager to determine appropriate action for at-risk clients.
Review incident reports daily, follow up with clients to determine the cause, and follow up with appropriate action to prevent further false alarms, including training and/or system service.
Perform tasks and provide communication regarding installation projects for new and existing clients, including welcome and Wrap-Up emails, collect Account set-up information, communicate updates and timeframes, and process close-out documents.
Develop a complete understanding of all approved equipment and applications to provide training, support, and education to clients on system usage.
Input data into Sedona database to include details regarding client calls and visits, follow-up on client requests, cancellation information, and incident follow-up.
Submit Account Status Change and Cancellation forms via SPIN (intranet).
Follow up on cancellation requests to determine the specific reason and respond appropriately. Review with Department Manager(s) if cancellation is the result of cost or service concerns to potentially retain the client.
Complete projects and perform other duties as assigned or needed. Examples include ordering and delivering cards or fobs, providing parts to job sites, filing, re-evaluating client data, or communicating technology updates to clients.
Perform other duties assigned by management.
Education/Qualification:
High school diploma or equivalent.
Customer service experience required.
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Other Duties:
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
Performs other duties as assigned.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Pay Range:
$22 - $25 hourly DOE
Benefits and Perks:
Excellent pay
Medical, dental, vision
Company paid life insurance
Company paid short-term disability
401K with employer match
Paid vacation and company holidays
Training and Career Development
Company vehicle (if job applicable)
Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.
Related keywords
Fire SafetyLife SafetySecurity TechnologiesSedona DatabaseSPIN IntranetClient RetentionIncident ReportsAccount ManagementSecurity ProductsCustomer Care
How much do Customer Service & Support jobs in Washington pay?
Based on 1709 listings with disclosed salaries, most customer service & support jobs in Washington pay between $54k–$140k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Washington right now?
There are currently 14,892 open customer service & support positions in Washington listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Washington?
Companies currently hiring include Domino's, Albertsons Companies, Kroger, Starbucks, Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Washington?
Yes — 828 of the 14892 open customer service & support positions offer remote or hybrid work (359 remote, 469 hybrid).
How do I apply for Customer Service & Support jobs in Washington?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Washington