Seattle, Washington, United States · On-site
$20/hr–$31/hr
Mechanics Bank is currently searching for a full time Customer Service Representative III to join our team at our Capitol Hill Branch. This position is responsible for acquisition, retention and expansion of new and exis…
Skills: Customer Service, Account Profiling, Consumer Loan Origination, Teller Operations, Cross-selling
Angels Camp, California, United States · On-site
$20/hr–$25/hr
Mechanics Bank is currently searching for a Customer Service Representative to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role wi…
Skills: Cash Handling, Banking Transactions, Customer Service, Account Maintenance, Regulatory Compliance
Irvine, California, United States · On-site
$165k–$220k/yr
Mechanics Bank is currently searching for a Portfolio Senior Manager to join our team. Here at Mechanics Bank, we value connection, partnership, long-term relationships and working together in person. This role will be w…
Skills: Investment Management, Portfolio Construction, Client Relationship Management, Due Diligence, Asset Allocation
Aiea, Hawaii, United States · On-site
$20/hr–$23/hr
Mechanics Bank is currently searching for a full time Customer Service Representative II to join our team at our Waimalu Branch. This position is responsible for acquisition, retention and expansion of new and existing c…
Skills: Cash Handling, Customer Service, Cross-selling, Account Opening, Banking Operations
Newman, California, United States · On-site
$23/hr–$31/hr
Mechanics Bank is currently searching for a Sr. Universal Banker to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be worki…
Skills: New Account Opening, Cash Handling, Customer Relationship Management, Retail Banking, Loan Processing
Los Angeles, California, United States · On-site
Mechanics Bank is currently searching for a full time Customer Service Representative I to join our team at our Panorama City Branch. This position is responsible for performing a variety of teller services such as proce…
Skills: Customer Service
Solvang, California, United States · On-site
$20/hr–$24/hr
Mechanics Bank is currently searching for a part time Customer Service Representative to join our team at our Solvang Branch. The Customer Service Representative is responsible for assisting customers with banking transa…
Skills: Cash Handling, Customer Service, Banking Transactions, Regulatory Compliance, Fraud Detection
Castroville, California, United States · On-site
$20/hr–$25/hr
Mechanics Bank is currently searching for a Customer Service Representative to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role wi…
Skills: Cash Handling, Customer Service, Banking Transactions, Account Maintenance, Regulatory Compliance
Cerritos, California, United States · On-site
$23/hr–$31/hr
Mechanics Bank is currently searching for a Sr. Fraud Prevention Analyst to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will …
Skills: Fraud Monitoring, Risk Assessment, Banking Operations, Investigative Procedures, Fraud Detection Software
Berkeley, California, United States · On-site
$72k–$105k/yr
Mechanics Bank is currently searching for a Branch Services Manager to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be wo…
Skills: Branch Management, Cash Management, Operational Compliance, Team Leadership, Customer Retention
Everett, Washington, United States · On-site
$20/hr–$27/hr
Mechanics Bank is currently searching for a full time Customer Service Representative II to join our team at our Everett Branch. This position is responsible for acquisition, retention and expansion of new and existing c…
Skills: Cash Handling, Customer Service, Cross-selling, Account Opening, Banking Operations
Watsonville, California, United States · On-site
$21/hr–$28/hr
Mechanics Bank is currently searching for a Universal Banker to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working o…
Skills: Cash Handling, Customer Service, Banking Transactions, Account Opening, Regulatory Compliance
San Rafael, California, United States · On-site
$20/hr–$25/hr
Mechanics Bank is currently searching for a Customer Service Representative to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role wi…
Skills: Cash Handling, Customer Service, Banking Transactions, Account Maintenance, Regulatory Compliance
Reedley, California, United States · On-site
$72k–$105k/yr
Mechanics Bank is currently searching for a Branch Services Manager to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be wo…
Skills: Branch Management, Cash Management, Operational Compliance, Team Leadership, Customer Retention
Yreka, California, United States · On-site
$20/hr–$25/hr
Mechanics Bank is currently searching for a Customer Service Representative to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role wi…
Skills: Cash Handling, Customer Service, Banking Transactions, Account Maintenance, Regulatory Compliance
Santa Barbara, California, United States · On-site
$20/hr–$25/hr
Mechanics Bank is currently searching for a Customer Service Representative to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role wi…
Skills: Cash Handling, Transaction Processing, Customer Service, Banking Regulations, Account Maintenance
San Marcos, California, United States · On-site
$20/hr–$25/hr
Mechanics Bank is currently searching for a full time Customer Service Representative I to join our team at our San Marcos Branch. This position is responsible for performing a variety of teller services such as processi…
Skills: Cash Handling, Customer Service, Cross-selling, Banking Operations, Mathematical Skills
Pasadena, California, United States · On-site
$20/hr–$25/hr
Mechanics Bank is currently searching for a full time Customer Service Representative I to join our team at our Pasadena Branch. This position is responsible for performing a variety of teller services such as processing…
Skills: Cash Handling, Customer Service, Cross-selling, Banking Operations, Mathematical Skills
Tigard, Oregon, United States · On-site
$20/hr–$24/hr
Mechanics Bank is currently searching full time Customer Service Representative II to join our team at our Tigard (King City) Branch. This position is responsible for acquisition, retention and expansion of new and exist…
Skills: Cash Handling, Customer Service, Cross-selling, Account Opening, Banking Software
Seattle, Washington, United States · On-site
$20/hr–$27/hr
Mechanics Bank is currently searching for a full time Customer Service Representative II to join our team at our Downtown Seattle Branch. This position is responsible for acquisition, retention and expansion of new and e…
Skills: Cash Handling, Customer Service, Cross-selling, Account Opening, Banking Operations
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Responsible for the acquisition and retention of customer relationships by recommending banking products and providing exceptional service. Performs daily teller operations, including processing deposits, withdrawals, and balancing cash drawers.
Requires a High School diploma or GED and at least 3 years of experience as a CSR or New Accounts Representative. Must be proficient in teller software and possess strong communication and decision-making skills.
Effectively interviews and profiles customers in order to recommend appropriate banking products and services.
Effectively partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience.
Processes complex transactions such as changing account ownership, living trusts, guardianship accounts, and estate assignments.
Originates consumer loans, acting as customer advocate to ensure prompt processing of consumer loans.
Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.
Where appropriate, actively takes advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Makes referrals to other business units for non-banking products.
Participates in sales programs to generate new customers.
Must sell financial products and services to meet referral goals and performance evaluation/personal goals.
Maintains thorough knowledge of bank products and services.
Sets an example for the CSR staff in the area of customer service and customer advocacy.
Actively listens to customers, and maintains a friendly, positive, professional attitude. Resolves difficult situations with creativity, tact and diplomacy.
Supports branch lobby management.
Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful) qualities either in person or on the telephone.
Resolves difficult situations using the HEAL guidelines of Hearing out the customer, Easing the tension, Acting to improve the situation, and Leaving a positive impression.
Looks for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectation that makes them feel special.
Participates in two community events per year.
Performs daily teller services such as processing deposits, withdrawals, holds, loan payments, traveler’s checks purchases, stop payments, telephone transfers, direct deposits, cash advances, sight drafts, verifications of deposit, ATM card requests, wire transfers and other related matters.
Balances cash drawer independently, maintains cash over and short record within Mechanics Bank’s compliance policy.
May be assigned the control of the vault cash. Follows guidelines to maintain limits, meet cash shipment requirements, and balance daily.
Effectively performs project responsibilities as assigned such as processing and balancing ATM, balancing travelers’ checks, daily branch balancing, Customer Information System input, branch supply orders, and monthly branch report generation.
Effectively assist other CSR's in the completion of work assignments and balancing.
Participates in branch audit functions.
Follows Mechanics Bank’s policies and procedures and meet regulatory requirements.
Performs all other duties as required.
High School or GED required.
Minimum of 3 years job experience as a CSR/New Accounts Representative or equivalent, plus demonstrated ability in an operations area related to Bank or retail operations.
Additional experience may be considered in lieu of degree.
Technical skills and experience to operate teller software, Word, Excel, and other bank-related computer programs.
Strong customer relations skills and the ability to communicate and work well with employees and customers in a cooperative, positive manner.
Must be a self-starter, dependable, able to work within deadlines under pressure.
Must possess excellent judgment, and the ability to accept responsibility and handle confidential information.
Ability to work quickly and accurately, to analyze information and make decisions.
Excellent written and oral communication skills are required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
The noise level in the work environment is usually moderate.
#LI-HW1
Pay Range: $20.00 - $31.83 hourly
Eligible for Retail Incentive Plan
Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:
Medical, prescription, dental, and vision coverage for employees and their eligible family members
Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
Health Savings Account with employer contribution
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
401(k) and Roth 401(k) with company contribution
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
Supplemental Health plans, Voluntary Legal and Identity Theft Services
11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
California Privacy Policy for Prospective Employees | Mechanics Bank
[1] The benefits listed in this job posting reflect the Bank’s most reasonable and genuinely expected benefits offered for this position.
We've been the West Coast's Community Bank for more than 120 years. We’re your neighbors who live and work in your community. We share your values and aspirations. And as bankers, we endeavor to help you achieve your financial goals through offerings including personal banking, business banking, trust and estate services, private banking and wealth management services. It’s a commitment we’ve taken seriously since 1905, when railroad workers, ship builders and immigrants from around the world placed their trust in us. They believed in us, instilling a sense of personal accountability and responsibility that remain part of our culture today. Every client has a story and dreams. So do our communities, which grow and prosper through the people who contribute and the businesses that produce. Passionate about giving back, we stand with our communities, giving our time and financial resources to achieve lasting improvements. Today with 166 branches spanning from San Diego to Seattle, we serve the West Coast. We are passionate about providing for our clients’ banking and lending needs and giving back to our communities. NMLS 442116.
Offices: 1111 Civic Drive, Walnut Creek, CA 94596, US · 18400 Von Karman Avenue, Suite 1100, Irvine, CA 92612, US · 915 Highland Park Drive, Suite 450, Roseville, California 95678, US
We've been the West Coast's Community Bank for more than 120 years. We’re your neighbors who live and work in your community. We share your values and aspirations. And as bankers, we endeavor to help you achieve your financial goals through offerings including personal banking, business banking, trust and estate services, private banking and wealth management services. It’s a commitment we’ve taken seriously since 1905, when railroad workers, ship builders and immigrants from around the world placed their trust in us. They believed in us, instilling a sense of personal accountability and responsibility that remain part of our culture today. Every client has a story and dreams. So do our communities, which grow and prosper through the people who contribute and the businesses that produce. Passionate about giving back, we stand with our communities, giving our time and financial resources to achieve lasting improvements. Today with 166 branches spanning from San Diego to Seattle, we serve the West Coast. We are passionate about providing for our clients’ banking and lending needs and giving back to our communities. NMLS 442116.
Offices: 1111 Civic Drive, Walnut Creek, CA 94596, US · 18400 Von Karman Avenue, Suite 1100, Irvine, CA 92612, US · 915 Highland Park Drive, Suite 450, Roseville, California 95678, US
