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Full-time
high school
Posted 2d ago
Apply by Aug 5
~40 hrs/week
Responsibilities
The Self Pay Collector III is responsible for managing patient accounts, negotiating payment terms, and resolving billing disputes to ensure timely recovery of receivables. They must systematically document collection activities and maintain professional communication to ensure positive public perception of the hospital.
Requirements
Candidates must have a high school diploma or equivalent, with at least three years of experience in a hospital or physician business office. Proficiency in Microsoft Office, basic math skills, and the ability to type 35 wpm are required.
Full job description
Job Description
Responsible for displaying a professional manner while teaching patient/guarantors how to pay their debts in full. Using verbal skills and communication techniques taught during training to manage people to the point public opinion of the hospital remains positive. The employee will learn and apply policy and procedure to collect on accounts, as well as utilizing other sources of information needed to resolve issues and achieve successful recovery of assigned receivables. Position requires persuasive negotiator skills and someone who is a quick thinker and able to use information at hand to resolve issues for all parties expeditiously.
SHIFT AND SCHEDULE
Monday - Friday: 8:00 AM - 5:00 PM
ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS
Actively attempts to resolve patient balances and ensures payment terms are suitable in meeting hospitals objectives and the credit/collections policies, formulating collection strategies to ensure timely customer payments; also, refers accounts to collections based on hospital policies.
Demonstrates independent judgment within authority and escalates issues requiring management intervention timely. Works all disputes, requests for more information from all Collection Agencies.
Systematically documents all daily collections activities on all accounts touched.
Provides a timely response by investigating and resolving all internal and external customer inquiries
Follows established procedures for processing payments plans, payments by phone and adjustments on accounts. Monitors assigned account details for non-payment, delayed payments and other regularities and establishes timely follow up with guarantor on account when needed.
Processes all credit balances for patients and insurances according to policies and turns around refunds in a timely manner. Monitors surgery accounts to apply any prepaid credits to balances
Adds corrected insurance information to patient accounts and drops claim out to insurance. Confirms patient’s insurance eligibility prior to adding information to an account.
EDUCATION AND EXPERIENCE
High School diploma or equivalency required
Courses in insurance billing/collections and medical terminology preferred.
Three (3) or more years of hospital business office or physician business office experience preferred.
Must be able to type 35 wpm and operate a personal computer with ability to use Microsoft Outlook, Excel and Microsoft Office.
Must have basic math skills.
Excellent written and verbal communication skills including the use of proper grammar.
PHYSICAL REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:
Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.
On-Site Covid-19 Testing with Results Provided in 48 - 72 Hour
Industry
Wellness and Fitness Services
Company size
11-50 employees
Founded
2001
Headquarters
Brookfield, WI
LinkedIn followers
1,151
Midland Health specializes in implementing comprehensive, customized Corporate Wellness Programs and Initiatives. We offer COVID-19 RT PCR lab testing for travel with fast results, on-site group COVID vaccinations and testing. Midland Health can also provide on-site biometric and health testing, HRAs (Health Risk Appraisals), health coaching, flu shots clinics (National Flu Shot Provider), disease management and reports through yearly comparative data analysis.
Midland can become an extension of your services by working directly with companies, consultants, hospitals and insurance brokers. We assist their employees and clients by saving on health care related costs through on-site services and wellness programs. We provide services throughout the country so that all customer employees, regardless of location, have an opportunity for optimum health and improved quality of life with positive financial benefits.
Our team of experienced medical professionals ensures a quick, comfortable screening experience through either venipuncture or finger stick methods. Midland's new web-based metrics tool for data collection can be utilized for improved accuracy and data collection speed at screenings. We are available 24 hours a day, 7 days a week. Screening services are provided at your location, at a certified testing lab or at the home of your remote employee.
A free consultation determines the ideal program for your corporate culture. We make the recommendations; you make the choices. With over 16 years of experience and extensive knowledge in preventive health, we've helped put wellness in the workplace.
PARTNERING FOR HEALTHIER BUSINESSES
Midland Health On Site Everywhere - Get your quote today!
800-898-8211
[email protected]
www.midlandhealth.com
flushotsforyou.com
Offices: 12855 W. Lisbon Rd., Ste. 200, Brookfield, WI 53005, US
Employee WellnessHealth CoachingFlu ShotsOn Site Health ScreeningsPopulation Health ManagementHRABiometric TestingWellnessCorporate HealthTesting
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