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The Shift Lead assists the management team with register transactions and ensures high customer service standards. They support daily operations by stocking shelves and delegating tasks to maintain store productivity.
Requirements
Candidates must have strong communication skills, basic computer proficiency, and the ability to work in a fast-paced retail environment. Physical ability to lift up to 50 pounds and availability to work Saturdays is required.
Full job description
Join a Mission That Changes Lives — Including Yours
At KARM Stores, every shift makes an impact. As a Sales Associate, you are not just ringing transactions — you are helping fund life-changing services for men, women, and children across East Tennessee.
If you thrive in a fast-paced retail environment and enjoy serving others, this may be the place for you.
Why Work at KARM Stores?
Every Sunday Off — Guaranteed
Competitive hourly pay based on location and experience
25% Employee Discount
90-Day Performance Review Eligibility
Performance-Based Increases
Referral Bonuses & Incentive Opportunities
Paid Time Off & Benefits Eligibility (Full-Time)
Career Growth & Advancement Opportunities
Position Type
Full-Time and Part-Time opportunities available.
Key Responsibilities
Assist the Retail Management team with register transactions, including handling cash, credit card payments, and non-cash purchases to ensure accuracy and security.
Help establish and maintain customer service standards aligned with the company mission and ensure a positive shopping experience.
Support daily operations by assisting with stocking shelves, working clothing racks, and maintaining store presentation to maximize shopping opportunities.
Assist in delegating tasks and supporting team productivity in partnership with the Retail Manager/Assistant Manager, especially when leadership is off-shift
Model and reinforce KARM Stores’ mission and values by being Trustworthy, Team-Minded, and Teachable.
What Success Looks Like
Customers feel welcomed and valued
Transactions are processed accurately and efficiently
The sales floor remains organized and stocked
Productivity expectations are consistently met
Dependability and punctuality are demonstrated
Qualifications
Strong communication skills (verbal and written)
Ability to follow written and verbal instructions
Basic computer and point-of-sale system skills
Ability to work in a fast-paced retail environment
Availability to work Saturdays and flexible shifts
Commitment to working respectfully within a mission-driven workplace
Physical Requirements
This role is performed in a retail environment and may involve standing, walking, bending, reaching, and lifting throughout the shift.
Ability to remain on your feet for extended periods
Frequent lifting, bending, and reaching
Ability to lift up to 50 pounds with or without reasonable accommodation
Moderate to heavy physical activity may be required
Additional Information
KARM Stores participates in E-Verify and confirms employment eligibility through Form I-9 documentation.
We are proud to be a second-chance employer. Criminal history does not automatically disqualify applicants. Background checks are conducted in accordance with applicable law.
KARM Stores is the thrift store with a mission. We accept donations of gently-used, good quality household items, including clothing, furniture, and appliances from local homes, churches and businesses. Our sales generate financial resources to help Knox Area Rescue Ministries care for thousands of homeless and poor men, women and children – providing shelter, food, clothing and recovery services in Jesus’ name.
Offices: 733 N Hall of Fame Drive, Knoxville, Tennessee 37917, US · 3555 W Emory Road, Powell, Tennessee 37849, US · 4221 Chapman Hwy, Knoxville, Tennessee 37920, US · 10612 Kingston Pike, Knoxville, Tennessee 37922, US · 115 Sherlake Lane, Knoxville, Tennessee 37922, US
How much do Customer Service & Support jobs in Tennessee pay?
Based on 1258 listings with disclosed salaries, most customer service & support jobs in Tennessee pay between $45k–$105k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Tennessee right now?
There are currently 17,297 open customer service & support positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tennessee?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, AutoZone, Tractor Supply Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tennessee?
Yes — 929 of the 17297 open customer service & support positions offer remote or hybrid work (492 remote, 437 hybrid).
How do I apply for Customer Service & Support jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Tennessee