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Part-time, Per diem
high school
Posted 13d ago
~40 hrs/week
Responsibilities
Responsible for interviewing patients to collect demographic and financial data and verifying insurance coverage. Handles payment collection, pre-authorization processes, and maintains accurate patient records in the database.
Requirements
Requires a high school diploma or equivalent and two years of experience in admissions, billing, collections, insurance, or customer service. Basic computer proficiency and mathematical skills are required, with medical terminology knowledge preferred.
Full job description
Inspire health. Serve with compassion. Be the difference.
Job Summary
Receives and interviews patients to collect and verify pertinent demographic and financial data. Verifies insurance and initiates pre-authorization process when required. Collects required payments or makes necessary financial arrangements. Performs all assigned duties in a courteous and professional manner. May perform business office functions.
Essential Functions
All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.
Interviews patient or other source (in accordance with HIPAA Guidelines) to secure information relative to financial status, demographic data and employment information. Enters accurate information into computer database, accesses Sovera to ensure the most recent insurance card is on file, and scans documents according to departmental guidelines. Follows up for incomplete and missing information.
Verifies insurance coverage/benefits utilizing online eligibility or by telephone inquiry to the employer and/or third-party payor. Information obtained through insurance verification must always be documented in the system. Assigns appropriate insurance plan from the third-party database; ensures insurance priorities are correct based on third-party requirements/ COB. Initiates pre-certification process as required according to Departmental Guidelines; obtains signed waiver for cases where pre-certification is required but not yet obtained.
Obtains necessary signatures and other information on appropriate forms and documents as required including, but not limited to, Consent Form, Liability Assignment, and Waiver Letter.
Receives payments and issues receipts, actively working toward collection goals. Maintains cash funds/verification logs and makes daily deposits according to departmental policies and procedures.
Prepares and distributes appropriate reports, documents, and patient identification items as required. This includes, but is not limited to, Privacy Notice, Patient Rights and Responsibilities, Patient Rights in Healthcare Decisions Brochure, Medicare Booklet, schedules, productivity logs, monthly collection reports, patient armbands, patient valuables, etc.
Communicates to patients their estimated financial responsibility. Requests payment prior to or at the time of service. Refers patients who may need extended terms to the Medical Services Payment Program and patients needing financial assistance to appropriate program.
Performs other duties as assigned.
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
Education - High School diploma or equivalent OR post-high school diploma/highest degree earned
Experience - Two (2) years of Admissions, Billing, Collections, Insurance and/or Customer Service
In Lieu Of
NA
Required Certifications, Registrations, Licenses
NA
Knowledge, Skills and Abilities
Basic computer skills (word processing, spreadsheets, database, data entry)
Knowledge of office equipment (fax/copier)
Mathematical skills
Registration and scheduling experience- Preferred
Familiarity with medical terminology- Preferred
Work Shift
Weekend Shift (United States of America)
Location
Blount Memorial Hospital
Facility
7001 Corporate
Department
70019272 Patient Access-Blount
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Related keywords
Patient AccessSoveraHIPAAInsurance VerificationPre-certificationMedical BillingPatient RegistrationHealthcare AdministrationCOBMedical TerminologyFinancial ResponsibilityPatient Rights
Our Purpose: Inspire health. Serve with compassion. Be the difference.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
2017
Headquarters
Greenville, South Carolina
LinkedIn followers
92,315
Prisma Health is the largest not-for-profit health organization in South Carolina, serving more than 1.2 million patients annually. Our facilities in the Greenville and Columbia surrounding markets are dedicated to improving the health of all South Carolinians through improved clinical quality, access to care and patient experience, while also addressing the rising cost of health care.
Our Purpose: Inspire health. Serve with compassion. Be the difference.
Offices: 300 E McBee Ave, Greenville, South Carolina 29601, US
How much do Customer Service & Support jobs in Tennessee pay?
Based on 1281 listings with disclosed salaries, most customer service & support jobs in Tennessee pay between $45k–$102k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Tennessee right now?
There are currently 17,279 open customer service & support positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tennessee?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, AutoZone, Tractor Supply Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tennessee?
Yes — 934 of the 17279 open customer service & support positions offer remote or hybrid work (496 remote, 438 hybrid).
How do I apply for Customer Service & Support jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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