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Full-time
high school
Health insurance, Dental coverage, Vision coverage, Paid time off, Company-observed holidays, Discounted cable services
Posted 9d ago
Apply by Aug 9
~40 hrs/week
Responsibilities
Perform residential broadband installations, service changes, and disconnects while following safety protocols. Diagnose and resolve connectivity issues from the network to customer equipment while educating customers on product usage.
Requirements
Candidates must be able to lift 70 pounds, work at heights up to 26 feet, and operate in various environments including crawl spaces. A valid driver's license and the ability to work flexible schedules, including nights and weekends, are required.
Full job description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures.
Job Description
Compensation: $18.20/hour, plus quarterly bonuses and paid training. Comprehensive benefits are effective on Day 1 and include health, dental, and vision coverage, paid time off, company‑observed holidays, and discounted cable services.
In this role, you will work directly in customers’ homes and neighborhoods to install new services, restore connectivity, and ensure a positive customer experience. The work is physical and performed in a variety of environments, including outdoor conditions and confined spaces. This role requires reliable, consistent attendance and flexibility to work a variety of schedules—including nights, weekends, holidays, and occasional overtime (such as four 10-hour days or extended shifts when needed).
Core Responsibilities
Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
Verify service quality using required testing tools and make adjustments to deliver reliable performance.
Educate customers on products, services, equipment use, and setting appropriate expectations.
Accurately document completed work and update customer accounts using digital tools.
Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
Operate ladders, hand tools, meters, and light power tools safely and correctly.
Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
Drive a company vehicle safely and maintain a valid driver’s license.
Complete required training, certifications, background checks, and licensing within defined timeframes.
Communicate clearly and professionally with customers, supervisors, and coworkers.
Meet or exceed established performance and safety standards.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Adaptability, Communication, Critical Thinking Problem Solving, Customer-Focused, Professional Etiquette, Resilience, Self Motivation, Technical Knowledge
Compensation
Base Pay: $18.20
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Welcome to Comcast. From the connectivity and platforms we provide to the content and experiences we create, we bring people together, globally. Our people think the world of our work, and that’s why our work is the best in the world.
Offices: Philadelphia, PA 19103, US · 30 Rockefeller Plaza, New York, New York 10020, US · 10 Universal City Plaza, Universal City, California 91608, US · 1050 Enterprise Way, Sunnyvale, California 94089, US · 1000 Universal Studios Plaza, Universal Parks & Resorts, Florida 32819, US
Service IndustryTVBroadcastingWeb HostingInternetNetwork SecurityVideo StreamingDigital MediaTelecommunicationsWireless
How much do Customer Service & Support jobs in Tennessee pay?
Based on 1273 listings with disclosed salaries, most customer service & support jobs in Tennessee pay between $45k–$103k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Tennessee right now?
There are currently 17,012 open customer service & support positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tennessee?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, AutoZone, Tractor Supply Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tennessee?
Yes — 910 of the 17012 open customer service & support positions offer remote or hybrid work (485 remote, 425 hybrid).
How do I apply for Customer Service & Support jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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