Job DetailsJob Location: Mahalo Cape May LLC - Cape May, NJ 08204Job Title Front Desk Agent Classification Non-Exempt Reports to Front Desk Manager Job Description Summary/Objective The Front Desk Agent is responsible fo…
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Other
high school
Posted 10d ago
~40 hrs/week
Responsibilities
The Front Desk Agent is responsible for welcoming guests, managing check-ins and check-outs, and handling reservations. They coordinate with other departments to ensure room readiness and provide local recommendations to enhance the guest experience.
Requirements
Candidates must have a high school diploma or equivalent and at least one year of prior hotel experience. The role requires the physical ability to stand for long periods and lift up to 50 pounds.
Full job description
Job DetailsJob Location: Mahalo Cape May LLC - Cape May, NJ 08204Job Title
Front Desk Agent
Classification
Non-Exempt
Reports to
Front Desk Manager
Job Description
Summary/Objective
The Front Desk Agent is responsible for welcoming guests, checking guests in/out and making guests feel comfortable in their environment.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greets and welcomes guests. Assigns rooms and keys. Answer the phone in a pleasant manner. Makes reservations. Collects and distributes messages for guests. Prepares bills and collects payment for visits. Coordinates with various departments to ensure rooms are ready for check-in. Answers inquiries regarding hotel area and services. Provide luggage service when needed. Provide suggestions of places to visit, eat and shop. Arranges transportation. Maintains hotel records. All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations. Performs other duties as directed. Weekly attendance to Aloha Culture Meeting.
Competencies
Communication Proficiency. Guest Focus. Stress Management/Composure. Thoroughness
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This position operates in a hotel setting. This role routinely uses standard office equipment such as computers, phones and photocopiers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require lifting of products weighing up to 50 pounds.
PHYSICAL ENVIRONMENTAL DEMANDS:
Stand- Over 2/3rd of the time Walk- Over 2/3rd of the time Sit- Under 1/3rd of the time Use hands to fingers, handle or feel- Over 2/3rd of the time Reach with arms and hands- Over 2/3rd of the time Climb or balance- Up to 2/3rd of the time Stoop, kneel, crouch or crawl- Up to 2/3rd of the time Talk or hear- Over 2/3rd of the time Lift minimum of 5lbs.- 50 lbs.- Over 2/3rd of the time Adherence to all policy and procedures delineated in the ICONA Handbook
Position Type/Expected Hours of Work
This is a full-time position. This role requires forty, plus hours to include, nights weekends and holidays.
Travel
No travel is expected for this position.
QualificationsRequired Education and Experience
High school diploma or equivalent required. One-year prior hotel experience.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At ICONA Resorts, we're more than just a name; our name is our mission. We've distilled the very essence of who we are and what we offer into a single, powerful word – ICONA.
In 2013, that word became our identity. At the heart of our name is the word “icon,” and for us, an icon is the symbol of the sacred. Our guests entrust us with their precious time, seeking to create sacred moments with their loved ones. We have a heart for hospitality, and we are dedicated to setting a new standard for coastal vacation resorts.
Our commitment to excellence goes beyond the ordinary. We believe in serving our guests with the Aloha spirit – a spirit of warmth, welcome, and love that radiates throughout our properties. When you stay with ICONA Resorts, you're not just our guest; you're family.
With 7 award-winning locations and an unwavering passion for people, we've designed every aspect of our properties with relaxation in mind. Whether you're drawn to the surf, the sun, or the sacred moments by the shore, ICONA Resorts provides the perfect setting for your coastal getaway.
-Looking for a fulfilling career? Explore opportunities at icona.com/careers and join a Team that's passionate about doing the big things and the little things right.
-Ready to embark on your next adventure? Visit icona.com for more information and to make reservations.
-Stay updated with the latest news, special offers, and more by following ICONA Resorts on social media: @iconaresorts.
Offices: 7849 Dune Drive, Avalon, New Jersey 08202, US · 105 80th Street, Avalon, New Jersey 08202, US · 9701 Atlantic Avenue, Wildwood Crest, New Jersey 08260, US · 1101 Beach Avenue, Cape May, New Jersey 08204, US · 9501 Atlantic Avenue, Wildwood Crest, New Jersey 08260, US
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How much do Customer Service & Support jobs in New Jersey pay?
Based on 2096 listings with disclosed salaries, most customer service & support jobs in New Jersey pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in New Jersey right now?
There are currently 15,702 open customer service & support positions in New Jersey listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New Jersey?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Starbucks, The TJX Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New Jersey?
Yes — 806 of the 15702 open customer service & support positions offer remote or hybrid work (371 remote, 435 hybrid).
How do I apply for Customer Service & Support jobs in New Jersey?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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