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$26/hr–$40/hr
Full-time
high school
Posted 9d ago
~40 hrs/week
Responsibilities
Provide comprehensive administrative support to a physician practice, including patient scheduling, triage, and insurance verification. Coordinate surgical dates and manage the check-out process to ensure timely billing and payment collection.
Requirements
Requires a high school diploma and at least 2 years of experience as a medical secretary. Proficiency in Epic and familiarity with medical terminology are preferred.
Full job description
How you move is why we’re here. ® Now more than ever.
Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Emp Status
Regular Full time
Work Shift
Compensation Range
The base pay scale for this position is $26.65 - $40.87. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.
What you will be doing
Job description:
Monday-Friday
3-4 days NJ; 1-2 Days NYC
In this role you will provide comprehensive administrative support to an HSS physician practice, assisting in the day-to-day services and contributing to an environment of clinical excellence. Your duties will entail arranging meetings and conferences, developing processes to maximize office resources and equipment, and anticipating the needs of patients and physician as they arise. Responsibilities will include, but are not limited to: triage calls and patient inquiries, scheduling patients appointments and procedures, conducting verification of medical insurance, collecting patient payments, obtaining insurance pre-certifications and authorizations, filing/chart preparation, liaising with billing company.
Your role is essential to promoting a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the healthcare team.
Additional Requirements
SKILLS - Required
Excellent verbal and written communication skills.
Strong customer service orientation.
Superior written and oral communication skills
Exceptional customer service skills
Ability to follow through with tasks to completion
Strong organizational and problem-solving skills
Ability to multitask in a fast paced environment
Ability to effectively and accurately follow directions or instructions
Ability to work collaboratively as part of a team; offers to help coworkers when needed
Detail-oriented
Ability to escalate issues appropriately
Consistently displays a positive attitude towards one’s work and work environment
Strong computer skills
Knowledge of healthcare industry including regulations.
Job Qualifications
EDUCATION – Required
Degree/Diploma Obtained Program of Study
High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses
EXPERIENCE – Required
Minimum Years of ExperienceType of Experience
2Healthcare/Medical-Medical Secretary
Additional Requirements
EXPERIENCE – Preferred
Minimum Years of ExperienceType of Experience
ions and health insurance
SKILLS – Preferred
Experience with Epic preferred;
Familiarity with medical terminology, preferred
PHYSICAL WORKING CONDITIONS
Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs).
ENVIRONMENTAL WORKING CONDITIONS
Located in a comfortable indoor area. Examples: executive, management and secretarial positions.
HAZARDS
OSHA Category 3
Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.
Behavioral & Leadership Competencies: Team Members (Provided & Standardized by HR)
Performance Mindset: Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow.
Communication: Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically.
Collaboration: Understands how one's work connects and intersects with other team member’s work and HSS’ goals. Actively works with others and engages in dialogue when differences exist. Is open to receiving feedback.
Empowerment: Shares ideas and points of view. Volunteers to take on stretch assignments and/or additional responsibilities identified by and/or with manager.
Engagement: Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitude impact the broader team and acts in a way that supports the culture and team’s engagement.
Adherence to HSS Policies: Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.)
Position Competencies
Patient Service & Communication Skills: Answers phones and greets patients courteously, clearly, and efficiently. Demonstrates a professional demeanor, empathy, discretion, and respect in all patient interactions. Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups based on the office’s protocol.Handles patient concerns calmly, and appropriately escalates concerns to administrative manager or clinical staff when necessary.
Scheduling & Coordination: Schedules appointments and ancillary services accurately, following the provider’s protocolas directed by the physician or office manager.Coordinates referral processes with accuracy and urgency.Communicates effectively/proactively with other administrative staff and clinical teams to ensure smooth patient flow. Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms that all required pre-testing and documentation are complete and verified.
Billing/Chart Documentation:Manages check-out processes accurately,facilitating time of service payments from patients, including copayment and outstanding balance collections (as needed).Obtains authorizations and/or follows up with appropriate teams on the status through completion, as needed. Ensures all information is collected from patients to ensure timely billing. Uses appropriate written communication when documenting in patient charts, and interacting with physician and other clinical teams.Accurately scans patient records per hospital guidelines.
Technical & Systems Proficiency: Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Office software with competence.Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently.Learns and adapts to new systems, policies and technologies relevant to office operations.
Office Workflow and Operational Efficiency: Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates. Takes initiative to resolve issues and assist colleagues.Adapts to workflow changes and supports team productivity. Fulfills a lead role in the office when covering for Office Manager during time off. Demonstrates accountability in job duties, andproactively assists in training support staff/covering staff as needed.
Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.
Related keywords
EpicMedical SecretaryPatient Care CoordinationInsurance Pre-certificationMedical BillingOrthopedicsRheumatologyElectronic Medical RecordsPatient TriageHealthcare AdministrationMicrosoft OfficeMedical TerminologyPatient FlowSurgical Scheduling
HSS is the world’s leading academic medical center focused on musculoskeletal health. At its core is Hospital for Special Surgery, nationally ranked No. 1 in orthopedics (for the 16th consecutive year), No. 3 in rheumatology by U.S. News & World Report (2025-2026), and the best pediatric orthopedic hospital in NY, NJ and CT by U.S. News & World Report “Best Children’s Hospitals” list (2025-2026). In a survey of medical professionals in more than 20 countries by Newsweek, HSS is ranked world #1 in orthopedics for a fifth consecutive year (2025).
Founded in 1863, the Hospital has the lowest readmission rates in the nation for orthopedics, and among the lowest infection and complication rates. HSS was the first in New York State to receive Magnet Recognition for Excellence in Nursing Service from the American Nurses Credentialing Center five consecutive times. An affiliate of Weill Cornell Medical College, HSS has a main campus in New York City and facilities in New Jersey, Connecticut and in the Long Island and Westchester County regions of New York State, as well as in Florida.
Offices: 535 East 70th Street, New York, NY 10021, US · 1 Blachley Rd, Stamford, CT 06902, US · 140 East Ridgewood Avenue, Suite 175 S, Paramus, NJ 07652, US · 333 Earle Ovington Blvd, Suite 106, Uniondale, NY 11553, US · 1133 Westchester Ave, White Plains, New York 10605, US
How much do Customer Service & Support jobs in New Jersey pay?
Based on 2096 listings with disclosed salaries, most customer service & support jobs in New Jersey pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in New Jersey right now?
There are currently 15,702 open customer service & support positions in New Jersey listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New Jersey?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Starbucks, The TJX Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New Jersey?
Yes — 806 of the 15702 open customer service & support positions offer remote or hybrid work (371 remote, 435 hybrid).
How do I apply for Customer Service & Support jobs in New Jersey?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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