Sage Solutions GroupAnn Arbor, Michigan, United States · On-site
SUMMARY The Customer Success Manager is responsible for leading and developing a high-performing Customer Success team focused on delivering exceptional customer experiences, customer retention, and operational excellenc…
Skills: Team Leadership, Customer Success, Customer Service, KPI Management, Performance Coaching
Royal Oak, Michigan, United States · On-site
$19/hr–$27/hr
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Bicycle repair, Technical troubleshooting, Communication, Leadership, Problem solving
Detroit, Michigan, United States · On-site
$16/hr–$24/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Leadership, Customer service, Deductive reasoning, Analytical skills, Computer skills
Detroit, Michigan, United States · On-site
$16/hr–$24/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Retail management, Customer service, Team leadership, Inventory management, Merchandising
Detroit, Michigan, United States · On-site
$19/hr–$29/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Leadership, Store management, Inventory management, Customer service, Staffing
Washington Township, Michigan, United States · On-site
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our fam…
Skills: Customer service, Product knowledge, Merchandising, Communication, Problem-solving
Bath Charter Township, Michigan, United States · On-site
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our fam…
Skills: Customer service, Organization, Communication, Attention to detail, Lifting
Park Township, Michigan, United States · On-site
$14/hr–$15/hr
Job DetailsJob Location: 606 Holland - Holland, MI 49424Position Type: Part TimeSalary Range: $14.00 - $15.00 HourlyJob Shift: DayJob Category: Customer ServiceCompany & Benefits As one of the largest independently owned…
Skills: Customer service, Membership sales, Facility maintenance, Point-of-sale system, Communication
Novi, Michigan, United States · On-site
$18/hr–$20/hr
Job DetailsJob Location: CC Detroit - NOVI, MI 48375Position Type: SeasonalEducation Level: NoneSalary Range: $18.00 - $20.00 HourlyTravel Percentage: Road WarriorJob Shift: DaySeasonal Field Service Helper (Pool Cover S…
Skills: Troubleshooting, Repair, Customer service, Problem-solving, Communication
HI-LEX North AmericaLitchfield, Michigan, United States · On-site
Job DetailsJob Location: HCIL (Litchfield) - Litchfield, MI 49252Position Type: Full-TimeJob Shift: Second Shift The Company Founded in 1946, HI-LEX is a leading supplier of window regulators, door modules, power lift ga…
Skills: Data entry, Plex, ERP, MRP, Google Sheets
Battle Creek, Michigan, United States · On-site
$13/hr–$20/hr
Position Overview About Us: At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery; it’s about transformation. Our team…
Skills: Physical therapy assistance, Patient care, Administrative support, Scheduling, Communication
Grand Rapids, Michigan, United States · On-site
Facilities and Operations Assistant STATUS: Limited Part Time (Maximum of 20 hours/week, minimum of 0) DEPARTMENT: Athletics LOCATION: Grand Rapids, W.A. Lettinga Campus REPORTS TO: Director of Athletic Facilities and Op…
Skills: Facility operations, Event management, Staff supervision, Safety protocols, Customer service
Novi, Michigan, United States · On-site
$20/hr–$28/hr
Position Summary... What you'll do...Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing busine…
Skills: Forklift operation, Inventory management, Merchandising, Customer service, Safety compliance
Auburn Hills, Michigan, United States · Hybrid
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be …
Skills: Sales strategy, Life cycle management, Account planning, Contract negotiation, Team leadership
Grand Rapids, Michigan, United States · On-site
$55k–$75k/yr
Agent in TrainingBen Charney Agency | Farmers Insurance Grand Rapids, MI Full-Time | Monday–Friday Base Salary + Uncapped Commission + Bonuses Looking for a career where you can grow alongside a growing agency? If you en…
Skills: Sales, Customer Service, Relationship Building, Communication, Insurance Knowledge
Pontiac, Michigan, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Access control, Security procedures, Emergency response, Customer service, Surveillance
Kingsley, Michigan, United States · On-site
$15/hr–$16/hr
We are hiring immediately for on call FOOD SERVICE WORKER positions. Location: Kingsley Area Schools - 402 Fenton Street, Kingsley, MI 49649. Note: online applications accepted only. Schedule: On call; Monday through Fri…
Skills: Food preparation, Sanitation, Safety compliance, Customer service, Inventory control
Richmond, Michigan, United States · On-site
Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportun…
Skills: Branch management, Sales leadership, Business development, Customer service, Financial performance management
Farmington Hills, Michigan, United States · On-site
Dealership:L0411 Suburban Toyota of Farmington Hills Toyota of Farmington Hills-Pre-Owned Sales Consultant At Toyota of Farmington Hills, we are dedicated to delivering honest value, earning customers for life, taking pe…
Skills: Customer Service, Sales, Relationship Building, Communication, Time Management
Lapeer, Michigan, United States · On-site
Job Description What is a Salesperson? Entry level sales position capable of supporting the DIY business and achieve our sales and service objectives. The role has good knowledge of store systems, basic automotive system…
Skills: Sales, Customer service, Automotive systems, Inventory management, Battery installation
Sage Solutions Group
Ann Arbor, Michigan, United States • On-site
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The Customer Success Manager leads and develops a high-performing team to ensure exceptional customer experiences, retention, and operational excellence. This role involves monitoring KPIs, providing coaching, managing daily operations, and fostering a customer-centric culture.
Candidates must have at least 5 years of experience in customer service or inside sales, including 2-3 years in a leadership or managerial role. A high school diploma is required, while a bachelor's degree is preferred.
Highschool diploma required.
Bachelor's degree preferred.
Minimum of 3 years successfully managing and leading a call center or customer service team
Minimum of 5 years in a customer service, inside sales or related field
Proven experience in a customer-facing role, such as customer success, account management, or sales, with at least 2-3 years of experience in a managerial or leadership position.
Some experience with musical instruments preferred.
Strong leadership and people management skills, with the ability to motivate, develop and inspire a team.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
Deep understanding of customer success and call center best practices, methodologies, and KPIs.
Familiarity with CRM systems, customer success tools and inventory management software.
Results-oriented mindset, with a focus on achieving and exceeding team targets.
Ability to generate and analyze reports on all customer activity, including sales performance.
Ability to work effectively in a fast-paced, dynamic environment, with strong organizational and time management skills.
LIVES OUR PASSION, FULFILLS OUR PURPOSE, AND ESPOUSES OUR VALUES
Inspiring joy through string music
Advocate for string players with amazing products, value, and service
Can-do
Help first
Never settle
Manages & Leads Customer Success Teams
Designated Senior Sales Manager
[The fundamental job duties the individual must be able to perform, with or without accommodation; removal of these functions would fundamentally change the job]
Lead and manage a team of Customer Success personnel, providing guidance, coaching, and support to ensure the team's success in achieving customer satisfaction and retention goals.
Monitor, evaluate, and hold team members accountable to established KPIs, productivity expectations, quality standards, attendance requirements, and customer experience goals.
Sets clear performance expectations and goals for the team, monitoring individual and team performance, and providing regular feedback and performance evaluations.
Conduct regular performance evaluations and provide constructive feedback to team members.
Provide ongoing coaching, mentorship, corrective feedback, and professional development to improve employee performance, engagement, and service consistency.
Identify training and development needs and create improvement plans as necessary.
Manage the application and workflow of customer success team members.
Make sure that the customer success environment is conducive to work.
Maintain a high team morale.
Develop and deliver training programs and resources to enhance the skills and knowledge of the customer success team, keeping them updated on company processes, products, systems, and customer service best practices.
Assist in the design and delivery of comprehensive training programs for new Customer Success associates.
Conduct orientation sessions to onboard new hires and ensure a smooth transition into their roles.
Develop training materials, manuals, and resources to support ongoing learning and development.
Conduct training sessions on product knowledge, customer success skills, and company processes.
Foster a customer-centric culture within the team, emphasizing the importance of understanding customer needs, delivering proactive support, and building strong relationships.
Promote a compassionate, solutions-oriented customer experience by modeling empathy, professionalism, patience, and effective conflict resolution.
Serve as a leader in shaping and improving the overall customer journey by identifying service gaps, improving workflows, and advocating for customer-focused solutions.
Act as an escalation point for customer issues, providing guidance and support to resolve challenges effectively and ensuring timely resolution.
Build and maintain strong relationships with key customer accounts, acting as a strategic advisor and champion for their success.
Relationship Building: Establish and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine interest in their needs, to foster long-term loyalty.
Assist team members in managing customer accounts, addressing inquiries, and resolving issues in a timely and effective manner.
Enforce company policies, procedures, service expectations and operational standards consistently, while exercising sound judgment and discretion.
Ability to balance customer advocacy with company policies and operational requirements while maintaining professionalism and fairness.
Develop and implement strategies and processes to drive customer success and maximize customer value, collaborating with cross-functional teams to align efforts.
Analyze customer data and metrics to identify trends, opportunities, and areas for improvement, and provide actionable insights to the team.
Tracks, analyzes, and communicates key quantitative metrics and business trends to team members and internal teams.
Customer Success Metrics: Meet or exceed key performance indicators (KPIs) and service level agreements (SLAs). For example: customer satisfaction ratings, response time, resolution time, and first call resolution rate.
Documentation and Reporting: Maintain accurate and detailed customer interaction records, documenting inquiries, issues, and resolutions in our CRM system.
Utilizes CRM to keep track of customer data, opportunities, logging calls and relevant notes
Make sure that the customer success environment is conducive to work.
Maintain a high team morale.
Develop and deliver training programs and resources to enhance the skills and knowledge of the customer success team, keeping them updated on company processes, products, systems, and customer service best practices.
Assist in the design and delivery of comprehensive training programs for new Customer Success associates.
Conduct orientation sessions to onboard new hires and ensure a smooth transition into their roles.
Develop training materials, manuals, and resources to support ongoing learning and development.
Conduct training sessions on product knowledge, customer success skills, and company processes.
Foster a customer-centric culture within the team, emphasizing the importance of understanding customer needs, delivering proactive support, and building strong relationships.
Promote a compassionate, solutions-oriented customer experience by modeling empathy, professionalism, patience, and effective conflict resolution.
Serve as a leader in shaping and improving the overall customer journey by identifying service gaps, improving workflows, and advocating for customer-focused solutions.
Act as an escalation point for customer issues, providing guidance and support to resolve challenges effectively and ensuring timely resolution.
Build and maintain strong relationships with key customer accounts, acting as a strategic advisor and champion for their success.
Relationship Building: Establish and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine interest in their needs, to foster long-term loyalty.
Assist team members in managing customer accounts, addressing inquiries, and resolving issues in a timely and effective manner.
Enforce company policies, procedures, service expectations and operational standards consistently, while exercising sound judgment and discretion.
Ability to balance customer advocacy with company policies and operational requirements while maintaining professionalism and fairness.
Develop and implement strategies and processes to drive customer success and maximize customer value, collaborating with cross-functional teams to align efforts.
Analyze customer data and metrics to identify trends, opportunities, and areas for improvement, and provide actionable insights to the team.
Tracks, analyzes, and communicates key quantitative metrics and business trends to team members and internal teams.
Customer Success Metrics: Meet or exceed key performance indicators (KPIs) and service level agreements (SLAs). For example: customer satisfaction ratings, response time, resolution time, and first call resolution rate.
Documentation and Reporting: Maintain accurate and detailed customer interaction records, documenting inquiries, issues, and resolutions in our CRM system.
Utilizes CRM to keep track of customer data, opportunities, logging calls and relevant notes
Product Knowledge: Develop a high level understanding of our products and services, staying up to date with their features, benefits, and applications to effectively address customer inquiries and provide accurate information.
Process credit card payments, resolve failed transactions, and monitor for potentially fraudulent activities.
Provide information on Shar Music Loyalty Points program and set up customer accounts.
Assist with collections for Rentals and SharWay programs.
Cross selling relevant products and services.
Follow pricing and margin control to ensure profitability.
Understand the shipping process to provide client accurate shipping times and expectations.
Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience, advocate for customer needs, and drive customer retention and expansion.
Stay up to date with industry trends, customer success methodologies, and emerging technologies, and share knowledge and best practices with the team.
Regular and routine onsite attendance
Partnering with Businesses to Provide REAL Human Resource Solutions
Hiring a Human Resource Manager to navigate your business through the web of laws can be very expensive and time consuming. Sage Solutions can provide your start-up, or small to medium-sized business, with just the right services you need without breaking the bank. We focus on three distinct services offerings: 1. Compliance Solutions, 2. Human Resource Solutions, and 3. Individual Services Solutions. COMPLIANCE SERVICES The path to compliance starts with our complimentary audit which details your strengths and weaknesses. We then partner with your administrative personnel to provide comprehensive, yet simple, tool kits for compliance with many of the reporting requirements. From there, we assist with improving your audit score, offering 3 levels of monthly subscription services to meet your business needs and budget. As your audit score improves, your risk level improves, providing you better peace of mind. HUMAN RESOURCES SOLUTIONS In addition to the compliance services above, we can provide highly customized HR subscriptions services such as hiring, investigations, employee handbooks and the like. Simply purchase the subscriptions hours you need to meet your human resource needs. INDIVIDUAL SERVICES SOLUTIONS Our individual services allow you to purchase only the HR services that you need while maintaining a tight budget. Services include helping you find and acquire new talent, diversifying your workforce, completing necessary HR paperwork, and creating employee handbooks and documents that will help keep you compliant with all the state and federal employment laws. Our goal is to streamline many of the most challenging HR management tasks with our individual services. Whether you have questions about compliance or human capital management, we have the answers you need. Sage Solutions was formed by 3 executives with decades of business experience, who are always ready to roll up their sleeves and get the work done so you don't have to.
Offices: 17199 North Laurel Park Drive, Suite 401, Livonia, Michigan 48152, US
Based on 1174 listings with disclosed salaries, most customer service & support jobs in Michigan pay between $48k–$105k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 20,351 open customer service & support positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Meijer, Kroger, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Yes — 971 of the 20351 open customer service & support positions offer remote or hybrid work (393 remote, 578 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
