Hooksett, New Hampshire, United States · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Leadership, Bicycle service, Customer service, Workflow management, Staff training
Davenport, Iowa, United States · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Sales, Hospitality, Customer service, Bicycle assembly, Merchandising
Westlake Village, California, United States · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Customer service, Hospitality, Communication, Sales, Relationship building
Walled Lake, Michigan, United States · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Bicycle assembly, Quality inspection, Inventory management, Point of sale practices, Attention to detail
Walled Lake, Michigan, United States · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Sales, Customer hospitality, Bicycle assembly, Merchandising, Product knowledge
Wenatchee, Washington, United States · On-site
$17/hr–$20/hr
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Bicycle repair, Technical troubleshooting, Communication, Leadership, Problem solving
Walled Lake, Michigan, United States · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Sales, Customer hospitality, Bicycle assembly, Merchandising, Product knowledge
Houston, Texas, United States · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Customer service, Bicycle repair, Troubleshooting, Communication, Attention to detail
Macomb Township, Michigan, United States · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Sales, Hospitality, Customer service, Merchandising, Bicycle assembly
Macomb Township, Michigan, United States · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Bicycle assembly, Quality inspection, Inventory management, Point of sale practices, Attention to detail
Macomb Township, Michigan, United States · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Customer service, Bicycle repair, Troubleshooting, Communication, Leadership
Flint, Michigan, United States · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Sales, Hospitality, Customer service, Merchandising, Product knowledge
Flint, Michigan, United States · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Bicycle repair, Troubleshooting, Customer service, Communication, Attention to detail
Elmwood, Louisiana, United States · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Leadership, Customer service, Workflow management, Staff training, Communication
Ulm, Baden-Württemberg, Germany · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Bicycle repair, Workshop management, Team leadership, Customer service, Inventory management
Easton, Pennsylvania, United States · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Bicycle repair, Troubleshooting, Customer service, Communication skills, Attention to detail
Gainesville, Florida, United States · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Sales, Hospitality, Customer service, Merchandising, Product knowledge
Beaverton, Oregon, United States · On-site
$18/hr–$20/hr
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Sales, Hospitality, Customer service, Merchandising, Bicycle assembly
Murfreesboro, Tennessee, United States · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Retail management, Leadership, Sales performance, Customer experience, Inventory management
Chapel Hill, North Carolina, United States · On-site
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Retail management, Leadership, Sales performance, Customer experience, Inventory management
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The Service Manager oversees the store's Service Center operations, including workflow management, staff supervision, and KPI tracking. They act as the primary service advisor, ensuring high-quality customer hospitality and efficient service delivery.
Candidates must have at least 3 years of bicycle service center experience and strong leadership capabilities. Excellent communication skills and a proactive, customer-focused attitude are essential for success in this role.
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.
You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.
You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.
This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.
We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish
Ride bikes. Have fun. Feel good.
Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. At Trek, there's only one standard you have to meet - love. Learn more of why Trek is a Great Place to Work: trekbikes.com/careers
Offices: 801 W. Madison St, Waterloo, WI 53594, US · 2480 Shattuck Ave, Berkeley, California 94704, US · 180 c Alamo Plaza, Alamo, California 94507, US · 4060 E Main St, Ventura, California 93003, US · 5750 Fishers Ln, Rockville, Maryland 20852, US
Ride bikes. Have fun. Feel good.
Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. At Trek, there's only one standard you have to meet - love. Learn more of why Trek is a Great Place to Work: trekbikes.com/careers
Offices: 801 W. Madison St, Waterloo, WI 53594, US · 2480 Shattuck Ave, Berkeley, California 94704, US · 180 c Alamo Plaza, Alamo, California 94507, US · 4060 E Main St, Ventura, California 93003, US · 5750 Fishers Ln, Rockville, Maryland 20852, US
