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Jobs at White Birch Armory (Now Hiring) — 4 open

White Birch Armory logoWhite Birch Armory

Operations Manager

Dover, New Hampshire, United States · On-site

Senior

White Birch Armory is seeking an experienced and motivated Operations Manager to join our leadership team. This role is responsible for overseeing multiple operational functions, driving process improvements, ensuring wo…

Skills: Operations management, Strategic planning, Process improvement, Team leadership, Budgeting

White Birch Armory logoWhite Birch Armory

Range Customer Service Associate

Dover, New Hampshire, United States · On-site

Entry level

Do you want a career that combines customer service, firearms knowledge, and a passion for the shooting sports industry? If so, White Birch Armory is looking for a full-time Range Customer Service Associate to join our t…

Skills: Customer service, Firearms knowledge, Firearm safety, Communication, Active listening

White Birch Armory logoWhite Birch Armory

Range Customer Service Supervisor

Dover, New Hampshire, United States · On-site

Mid level

Become a full-time Range Customer Service Supervisor with White Birch Armory and take the next step in your leadership career while helping create outstanding experiences for customers and team members alike! What do we …

Skills: Leadership, Customer service, Retail operations, Firearms knowledge, Range safety

White Birch Armory logoWhite Birch Armory

Sales Associate - Range Safety Officer

Dover, New Hampshire, United States · On-site

Entry level

Are you the kind of person who enjoys helping customers make informed decisions, values safety above all else, and wants a job that combines retail, firearms knowledge, and range operations? If so, White Birch Armory is …

Skills: Customer Service, Firearms Knowledge, Range Safety, Sales Ability, Communication

White Birch Armory logo

Operations Manager

White Birch Armory

Dover, New Hampshire, United States • On-site

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Senior

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  • Full-time
  • bachelor degree, postgraduate degree
  • Competitive salary
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

The Operations Manager will oversee operational departments, develop systems and policies, and drive process improvements to ensure efficiency and safety. They are also responsible for leading, training, and mentoring the team while managing budgets and strategic initiatives.

Requirements

Candidates should have at least 5 years of operational leadership experience and a strong background in process improvement and strategic planning. A bachelor's degree in business or a related field is preferred, with an MBA considered a plus.

Full job description

White Birch Armory is seeking an experienced and motivated Operations Manager to join our leadership team. This role is responsible for overseeing multiple operational functions, driving process improvements, ensuring workplace safety, and delivering exceptional customer experiences. The ideal candidate is a strategic leader who thrives in a fast-paced environment and is passionate about operational excellence, team development, and organizational growth.
Key Responsibilities
  • Provide leadership, direction, and accountability across operational departments.
  • Develop, implement, and improve operational systems, policies, and procedures.
  • Partner with leadership on budgeting, forecasting, and strategic initiatives.
  • Identify opportunities to improve efficiency, streamline workflows, and reduce costs.
  • Ensure compliance with safety standards, company policies, and operational procedures.
  • Oversee customer service standards and support an exceptional customer experience.
  • Lead operational planning, resource management, and continuous improvement initiatives.
  • Communicate organizational goals, policies, and expectations to managers and staff.
Leadership & Team Management
  • Recruit, onboard, train, and develop Operations team members.
  • Coach and mentor departmental leaders while fostering accountability and high performance.
  • Establish goals, performance metrics, and measurable outcomes aligned with company objectives.
  • Conduct performance reviews and support employee development initiatives.
  • Promote collaboration, communication, and a culture of safety, excellence, and customer service.
Qualifications
  • 5+ years of operational leadership experience preferred.
  • Experience managing multiple departments and operational functions.
  • Strong knowledge of operations management, process improvement, budgeting, forecasting, and strategic planning.
  • Proven ability to lead change, improve processes, and drive results.
  • Excellent leadership, communication, organizational, and relationship-building skills.
  • Strong commitment to workplace safety and operational excellence.
  • Proficiency with Microsoft Office Suite and business software applications.
Education & Experience
  • Bachelor's degree in Business Administration, Business Management, or a related field preferred.
  • MBA is a plus.
  • Equivalent combinations of education and experience will be considered.
Physical Requirements
  • Ability to work at a computer for extended periods.
  • Ability to lift up to 30 pounds occasionally.
Why Join White Birch Armory?
  • Opportunity to serve as a key member of the Leadership Team.
  • Influence company-wide operational strategy and performance.
  • Lead a diverse team in a growing and dynamic organization.
  • Competitive salary starting at $60,000+, based on experience.
Apply today to help drive operational excellence and make a lasting impact at White Birch Armory.

Related keywords

Operations ManagerLeadershipProcess ImprovementWorkplace SafetyCustomer ExperienceStrategic PlanningBudgetingForecastingResource ManagementPerformance MetricsTeam DevelopmentMicrosoft Office SuiteBusiness AdministrationBusiness ManagementMBAOperational Excellence

About White Birch Armory

LinkedInVisit site

White Birch Armory is a Service Disabled Veteran Owned Small Business (SDVOSB) in Dover, New Hampshire.

Industry
Sporting Goods
Company size
11-50 employees
Founded
2014
Headquarters
Dover, NH
LinkedIn followers
538

White Birch Armory is a service-disabled, veteran-owned small business in Dover, New Hampshire specializing in firearms training, distribution of firearms, ammunition, and shooting related accessories. Our facility features a state of the art, 16-lane, 25 yard indoor shooting range, and 4,350 sq. ft. retail showroom.

Offices: 80 Industrial Park Drive, Dover, NH 03820, US

FirearmsAmmunitionOpticsand Accessories
View all jobs at White Birch Armory

About White Birch Armory

LinkedInVisit site

White Birch Armory is a Service Disabled Veteran Owned Small Business (SDVOSB) in Dover, New Hampshire.

Industry
Sporting Goods
Company size
11-50 employees
Founded
2014
Headquarters
Dover, NH
LinkedIn followers
538

White Birch Armory is a service-disabled, veteran-owned small business in Dover, New Hampshire specializing in firearms training, distribution of firearms, ammunition, and shooting related accessories. Our facility features a state of the art, 16-lane, 25 yard indoor shooting range, and 4,350 sq. ft. retail showroom.

Offices: 80 Industrial Park Drive, Dover, NH 03820, US

FirearmsAmmunitionOpticsand Accessories
View all jobs at White Birch Armory

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