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Full-time
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Paid Time Off
Posted 16d ago
Apply by Oct 21
~40 hrs/week
Responsibilities
The Room Attendant is responsible for cleaning and replenishing guest rooms, including bedding, bathrooms, and common areas. They must also report maintenance issues to Engineering and provide high-quality hospitality services to guests.
Requirements
Candidates should have previous hotel housekeeping experience and the ability to perform physically demanding tasks, including lifting up to 50 pounds. Basic English communication skills and flexibility to work weekends and holidays are required.
Full job description
The Study at Johns Hopkins is currently seeking Room Attendants to create a comfortable, clean, and memorable guest experience. This position is primarily responsible for the regular cleaning of guest rooms, facilitates all guest stayovers, and promptly reporting maintenance issues to Engineering. In some instances, this role would conduct 'deep cleaning' activities and additional preventative maintenance tasks within the guest room.
Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.
Responsibilities
Provide the highest and most efficient level of hospitality and customer service expected by our guests.
Thoroughly clean and replenish guest rooms during and after each guest stay. Including, but not limited to:
Strip beds and make beds, changing bed linens, replace duvet covers, which may require lifting bedspreads.
Clean and scrub showers, toilets, sinks, walls, mirrors, tiles, counters, and floor surfaces using the appropriate cleaning agents and tools.
Dust all furniture, baseboards, pictures, drawers, window ledges, and shelves.
Replace bathroom terry and travel amenities.
Vacuum guests' rooms daily and empty trash from wastebaskets.
In guest suites, run the dishwasher and put away kitchen amenities to par levels.
Attends to guests' needs and requests, including delivering extra bathroom necessaries, providing stayover service, and promptly reporting repairs to Engineering.
Ensure security of guest rooms and guests' privacy by keeping room assignment list confidential and keeping doors locked for rooms that are being cleaned for a stayover guest.
Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area.
Assist other team members to contribute to the best overall performance of the department and the hotel.
Under the direction of the Housekeeping Manager, the Room Attendant is responsible for following company standards, safety, and security procedures. Must be able to maintain a safe and clean work environment.
Fundamentals
Experience: Previous hotel housekeeping experience preferred.
Ability to scrub and scour surfaces, extending arms overhead to perform cleaning tasks, and work in confined spaces.
Ability to work a flexible schedule, including weekends and holidays. Typical shifts are scheduled from 7 am-5 pm. Weekend availability strongly preferred.
The ability to positively communicate effectively with guests and team members verbally and/or in written form with basic English communication skills.
Ability to withstand continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to a maximum of 50 pounds.
Ability to stand and walk for an entire shift and perform repetitive motions.
Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment.
Study Hotels is a drug-free workplace. Pre-employment drug test and background check required.
About Us
The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University’s Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.
Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.
Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.
Study Hotels offers high-quality university accommodations that celebrate and enrich the campus experience. Each Study Hotels property is a reflection of the energy and culture of its university location, making for a hotel stay unlike any other.
The first thing you might notice at a Study Hotels property is our iconic reading glasses sculpture. This signature work of art captures the precise angle of a pair of glasses being laid down after, perhaps, a particularly interesting book passage or a revelatory article. It signals our connection to academia—but more than that, it represents the stimulating, refreshing, and inspiring environment of our hotels.
Study Hotels is where style and function blend seamlessly, campus and community come together, and ideas and literature are shared freely. Here, putting your feet up is encouraged and a good night’s sleep is compulsory.
Current properties include: The Study at Yale in New Haven, CT; The Study at University City in Philadelphia, PA; The Study at University of Chicago in Chicago, IL; and The Study at Johns Hopkins in Baltimore, MD.
For more information, visit www.studyhotels.com or follow along on Instagram (@StudyHotels).
Offices: 15 W 26th St, New York, NY 10010, US · 1157 Chapel St, New Haven, Connecticut 06511, US · 20 S 33rd St, Philadelphia, Pennsylvania 19104, US · 1227 E 60th St, Chicago, Illinois 60637, US · 3215 N Charles St, Baltimore, Maryland 21218, US
HospitalityFull-Service HotelsFood & BeverageBanquet & Cateringand University Locations
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